Russell Reid Waste Hauling and Disposal Service

To Whom It May Concern, We have been in contact with [redacted] her husband regarding the cancellation refund of their warranty and gap on the vehicle they have traded inThe lapse In time it took for our finance manager to properly process the request was due to the customer unable to initially provide him with the required paperwork and information from their trade in of the particular vehicleSince learning of the customer's concern submitted to you, I had the finance manager keep in contact with [redacted] 's husband, and he has been able to gather enough information for us to process a refund amount to themThe amounts are $for gap and $for warrantyWe will be sending these into the customer very soonLet me know of any other information you may need for this matterThank you very muchRegards, Chris P [redacted] General Manager Auto Land Hyundai [redacted] ***

To Whom It May Concern, I am writing in response to complaint ID [redacted] , which was submitted to you on 6/24/2015 [redacted] ***. In the complaint, there are several issues regarding the Suzuki XL7 which Mr. [redacted] pointed out after his purchase of the vehicle. I spoke with my service... department, and I will address these issues to the best of my ability in this response. The air bag issue is the sensor in the passenger seat which reads if someone is occupying the seat, thus engaging the operation of the airbag. The airbag warning light is not on, nor is the airbag system, itself in anyway damaged. This occupant light is not part of our state inspection process, so that is why no one may have noticed it beforehand, if it was malfunctioning at all in the first place. My service writer even explained to me that the sensor has worked when he sat in it, so we are not completely sure why the light does not come on for the customer. To completely replace the sensor in the seat, the part alone is $900.00, before any incurred labor. So we will try to come to some form of compromise with the customer on this issue. The door locks will be repaired. The job requires a door regulator part which we have ordered from. Suzuki, but they are on back-order from Japan. This is most likely the reason the customer thinks we cannot get the pails, but it has been ordered and he will be contacted once we get the regulator in. My service department told me they thought the bumper molding and rear wiper cleaner were fixed, so I am not sure what the customer is referring to in that regard. I would have to also find out about the tire we put on and if it was indeed the wrong size. As for the other items listed in the complaint (dash board, seat handle, sun glass holder), my service writer could not distinctly recall these issues in particular; but with such an extensive list brought up by the customer, we may have been focusing on the most important issues at hand and. not wanting to start delving into several more suggestions from the customer at the same time that may not have been as pertinent. I am not discounting the concerns of the customer, but in addressing such an extensive list of items, on. a pre-owned vehicle, I feel my service department may have been overwhelmed by his expectations and did not share accurate communication with [redacted] . At our dealership, we address every situation, in sales and service, and I am aware that the perfect resolution will not always come to both sides. But I will do my best to have our staff here communicate with Mr. [redacted] and come to an acceptable compromise for all of us. You can have someone contact our Suzuki service department or [redacted] ***, my used car manager, to facilitate any further action needed.Thank You,Chris Parker General Manager Auto Land Hyundai 25 East Fayette St Uniontown. PA 15401 724-437-9999

---------- Forwarded message ----------From: *** ***Date: Wed, Aug 3, at 11:PMSubject: Auto Land Hyundai of Uniontown - Revdex.com complaint ID ***To: "*** ***
To Whom it May
Concern, I am responding to the mentioned complaint by our customer from ID# ***. They had traded in a vehicle that also required a payoff of it's existing loan, and according to the customer that bank had not received the payoff at the time of the complaint. After consulting with my office manager and title clerk, I had found out that we issued a check and mailed out the payoff a few days prior to the complaint being issued. And since, we also have received the title to this particular trade-in, showing that the loan has been satisfied with the bank. It also was a concern of the customer's that the loan would show delinquent because of a late payoff. We had taken in the vehicle on trade during the first week of June, and it is policy of the dealership to pay off traloans after the purchased vehicle's loan is funded from our bank. This did take a few weeks, and once we processed the trade-in's payoff we found out from that bank that the customer's last payment was due the last week of May, before they traded in the vehicle to us. Because of all these circumstances, the pay off of the trade-in's loan was understandably late in relation to the customer's last payment due date. We apologize for the inconvenience this may have been for the customer with their previous bank. Also, after sending in the payoff and then speaking with the customer, our title clerk did type out and provide a notice on company letterhead to the bank for the trade-in's loan notifying them of any fault of ours in the late payoff, so as to deter any affect that would have on the customer's credit standing. Again, we apologize for the inconvenience to the customer. As of our receiving of the complaint and this response, the trade-in's loan has been paid off and the lien fully satisfied. Let us know of any other issues we may need to address in the matter. Regards,Chris P***General ManagerAuto Land Hyundai of Uniontown

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** As long as the front Bumper cover,,,door locks,,, sunglass holder,,,hood shock,,seat adjuster pass side,,,Air bag problem ???? are fixed as promised

From: [redacted]>Date: Thu, Mar 17, 2016 at 6:06 PMSubject: Auto Land Hyundai - complaint ID [redacted]To: "[redacted]To Whom it May Concern, We reviewed this concern with our service department, and the summary of...

the situation was as follows.  The aftermarket fuel pump was at our dealership in three days, which would have allowed us to repair and release the vehicle to the customer at a much sooner time since she did indeed need the car for her work.  And, the aftermarket pump would still have been covered under the supplemental warranty she had on the vehicle, so it would not have payed out of pocket for the different pump.  By going the route of using the aftermarket fuel pump, we were trying to fix the vehicle in a faster time frame for the customer.  It was at the customer's request that we order a fuel pump directly from Suzuki, which was on back order from the manufacturer.  We had no control over the time the customer had in waiting for the specific part she requested instead of using a part we had ready in a few days.  As soon as we received the Suzuki fuel pump, we installed it and the customer picked up her vehicle.  As for loaner service, we do not have any cars available in a loaner program since Suzuki no longer sells automobiles in North America, and while it was very courteous of them to offer a few days of rental assistance to the customer, the decision of how long to cover a rental was just as out of our control as the wait time for the part coming from Suzuki.  Perhaps the manufacturer should have given her a longer allowance since they were the ones who told a customer to request a specific part that was on such a long back order.  As for our dealership, we provided as quick and efficient service as we had control over, as seen by our offer of a quicker alternative repair with an aftermarket pump covered by her supplemental warranty.  We apologize for the customer's inconvenience, and hope to better explain between both parties all options of a particular repair as to not put her in such a situation again. Thank you,The management of Auto Land Hyundai/Suzuki

To Whom It May Concern,   I am writing in response to complaint ID [redacted], which was submitted to you on 6/24/2015 [redacted]. In the complaint, there are several issues regarding the Suzuki XL7 which Mr. [redacted] pointed out after his purchase of the vehicle. I spoke with my service...

department, and I will address these issues to the best of my ability in this response. The air bag issue is the sensor in the passenger seat which reads if someone is occupying the seat, thus engaging the operation of the airbag. The airbag warning light is not on, nor is the airbag system, itself in anyway damaged.  This occupant light is not part of our state inspection process, so that is why no one may have noticed it beforehand, if it was malfunctioning at all in the first place. My service writer even explained to  me that the sensor has worked when he sat in it, so we are not completely sure why the light does not come on for the customer. To completely replace the sensor in the seat, the part alone is $900.00, before any incurred labor. So we will try to come to some form of compromise with the customer on this issue. The door locks will be repaired. The job requires a door regulator part which we have ordered from. Suzuki, but they are on back-order from Japan. This is most likely the reason the customer thinks we cannot get the pails, but it has been ordered and he will be contacted once we get the regulator in. My service department told me they thought the bumper molding and rear wiper cleaner were fixed, so I am not sure what the customer is referring to in that regard. I would have to also find out about the tire we put on and if it was indeed the wrong size. As for the other items listed in the complaint (dash board, seat handle, sun glass holder), my service writer could not distinctly recall these issues in particular; but with such an extensive list brought up by the customer, we may have been focusing on the most important issues at hand and. not wanting to start delving into several more suggestions from the customer at the same time that may not have been as pertinent. I am not discounting the concerns of the customer, but in addressing such an extensive list of items, on. a pre-owned vehicle, I feel my service department may have been overwhelmed by his expectations and did not share accurate communication with [redacted]. At our dealership, we address every situation, in sales and service, and I am aware that the perfect resolution will not always come to both sides. But I will do my best to have our staff here communicate with Mr. [redacted] and come to an acceptable compromise for all of us. You can have someone contact our Suzuki service department or [redacted], my used car manager, to facilitate any further action needed.Thank You,Chris Parker General Manager Auto Land Hyundai 25 East Fayette St Uniontown. PA 15401 724-437-9999

To Whom It May Concern, We have been in contact with [redacted] her husband regarding the cancellation refund of their warranty and gap on the vehicle they have traded in. The lapse In time it took for our finance manager to properly process the request was due to the customer unable to...

initially provide him with the required paperwork and information from their trade in of the particular vehicle. Since learning of the customer's concern submitted to you, I had the finance manager keep in contact with [redacted]'s husband, and he has been able to gather enough information for us to process a refund amount to them. The amounts are $125.80 for gap and $396.43 for warranty. We will be sending these into the customer very soon. Let me know of any other information you may need for this matter. Thank you very much. Regards, Chris P[redacted] General Manager Auto Land Hyundai [redacted] [redacted]