Russell's Appliance Service

To Whom This May Concern:In regards to [redacted] , Complaint # [redacted] ( [redacted] )On 11-28-15, Saturday, I arrived at 10:a.mto do service on her Samsung RefrigeraterItoubleshooted her refrigerater, the problem was the processor (control board)The condenser fan was notcoming on in freezer, indicator lights not coming onIinformed her that the part had to be ordered through [redacted] ***whom Ino longer order [redacted] with because of recent bad mishaps on their part,Iam stuck with [redacted] that Ipaid for with my money-per customers who change their mind after waiting too long for a part, Iam at a loss financially, and of course stuck with a [redacted] Ido not need [redacted] ***said that the payment had to be on hold, butin the process of ordering it, it was confirmed the payment had been made through my [redacted] card that Ihave for [redacted] onlyIdon't beleive that they send free ***This same predicament happened times priorExample of the exact reason Ido not order [redacted] any longerThe tracking # was also send to her so she would know exactly where her part wasFor somereason or another their system is not viable to our ordering any longerI explained to her about it, but she said "Russell,Itrust you,go ahead and order it"Our agreement from the beginning was that I order the part and install it for her, she was too impatient and started threatening me about calling the Revdex.com,in which she didIn my yrshaving my business I have never been called in by any customerI cannot satisfy every customer all of the time! She apparently went ahead of the order and had it repaired,after I had went to troubleshoot the [redacted] In my opinion the ballgame cannot change because she wants it to, an agreement is solid & bindingThree days before the part arrived she called and said she wanted her money back because it had taken so longThat is the [redacted] fault, none on my behalfI send her the processor and explained to her of the circumstancesIsuggest that she should keep the part incase for future useEnclosed are the reciepts (invoices) & partProcessor-part# 5330352, Price $S/H $Aloha, "Russell's [redacted] Service"February 10,2016Mrs [redacted] ;In regards to your part (control board), our original agreement that we made was for me to order the control board, part # [redacted] I informed you that I did not want to order the part because of the inconsistency of the [redacted] companies,but you still asked me to make the orderI therefore ordered the part on 12-1-15, at your request through Appl iance [redacted] ***,phone #1- [redacted] I gave you the tracking # so you could be aware of where exactly that part wasIt is not my fault that the part took so long to arriveIn fact now [redacted] is claiming that the part was not paid for but yet they sent the part to me,which is impossible,they do not sent free ***This is exactly why I do not like to order [redacted] for the customers on their behalf, I end up getting the blameI informed you about this situation but like I said you still wanted me to order the partAll because you could not wait more days this has cost me alot of time and hours that I have to pay my secretary, and it goes on and on from hereWhen Iwent to your house to "troubleshoot" your refrigderator I told you the problem which makes it alot easier for someone else to repair itTo shorten this redundant mess up, because you have notified the Revdex.com (I been in business for years, and you are the first person to call the Revdex.com on me) Ihave no choice but to stick to our original agreement which states on Invoice # [redacted] , I'm sorry but you cannot change the rules in the middle of the ball gameAny court of law would go by what is in writing and signed,again invoice # [redacted] This will take time, but in the future when this mess is straightened out you will be refunded theappropiate amount.Again, it takes my secretary alot of, hours.Enclosed is a service invoice; if this amount is not paid in days it will be forwarded to the " [redacted] ", whom takes care of all my delinquent accounts.From The Office Of "Hilo [redacted] Repair".Russell *S***

To Whom This May Concern:In regards to *** ***, Complaint #*** (***)On 11-28-15, Saturday, I arrived at 10:a.mto do service on her Samsung RefrigeraterItoubleshooted her refrigerater, the problem was the processor (control board)The condenser fan was notcoming on in
freezer, indicator lights not coming onIinformed her that the part had to be ordered through *** *** ***whom Ino longer order *** with because of recent bad mishaps on their part,Iam stuck with *** that Ipaid for with my money-per customers who change their mind after waiting too long for a part, Iam at a loss financially, and of course stuck with a *** Ido not need*** *** ***said that the payment had to be on hold, butin the process of ordering it, it was confirmed the payment had been made through my *** card that Ihave for *** onlyIdon't beleive that they send free ***This same predicament happened times priorExample of the exact reason Ido not order *** any longerThe tracking # was also send to her so she would know exactly where her part wasFor somereason or another their system is not viable to our ordering any longerI explained to her about it, but she said "Russell,Itrust you,go ahead and order it"Our agreement from the beginning was that I order the part and install it for her, she was too impatient and started threatening me about calling the Revdex.com,in which she didIn my yrshaving my business I have never been called in by any customerI cannot satisfy every customer all of the time! She apparently went ahead of the order and had it repaired,after I had went to troubleshoot the ***In my opinion the ballgame cannot change because she wants it to, an agreement is solid & bindingThree days before the part arrived she called and said she wanted her money back because it had taken so longThat is the *** *** *** fault, none on my behalfI send her the processor and explained to her of the circumstancesIsuggest that she should keep the part incase for future useEnclosed are the reciepts (invoices) & partProcessor-part# 5330352, Price $S/H $Aloha, "Russell's *** Service". February 10,2016Mrs*** ***;In regards to your part (control board), our original agreement that we made was for me to order the control board, part #***I informed you that I did not want to order the part because of the inconsistency of the *** companies,but you still asked me to make the orderI therefore ordered the part on 12-1-15, at your request through Appl iance *** ***,phone #1-***I gave you the tracking # so you could be aware of where exactly that part wasIt is not my fault that the part took so long to arriveIn fact now *** *** *** is claiming that the part was not paid for but yet they sent the part to me,which is impossible,they do not sent free ***This is exactly why I do not like to order *** for the customers on their behalf, I end up getting the blameI informed you about this situation but like I said you still wanted me to order the partAll because you could not wait more days this has cost me alot of time and hours that I have to pay my secretary, and it goes on and on from hereWhen Iwent to your house to "troubleshoot" your refrigderator I told you the problem which makes it alot easier for someone else to repair itTo shorten this redundant mess up, because you have notified the Revdex.com (I been in business for years, and you are the first person to call the Revdex.com on me) Ihave no choice but to stick to our original agreement which states on Invoice #***, I'm sorry but you cannot change the rules in the middle of the ball gameAny court of law would go by what is in writing and signed,again invoice # ***This will take time, but in the future when this mess is straightened out you will be refunded theappropiate amount.Again, it takes my secretary alot of, hours.Enclosed is a service invoice; if this amount is not paid in days it will be forwarded to the "*** *** ***", whom takes care of all my delinquent accounts.From The Office Of "Hilo *** Repair".Russell *S***

To Whom This May Concern:In regards to *** ***, Complaint #*** (***)On 11-28-15, Saturday, I arrived at 10:a.mto do service on her Samsung RefrigeraterItoubleshooted her refrigerater, the problem was the processor (control board)The condenser fan was
notcoming on in freezer, indicator lights not coming onIinformed her that the part had to be ordered through *** *** ***whom Ino longer order *** with because of recent bad mishaps on their part,Iam stuck with *** that Ipaid for with my money-per customers who change their mind after waiting too long for a part, Iam at a loss financially, and of course stuck with a *** Ido not need*** *** ***said that the payment had to be on hold, butin the process of ordering it, it was confirmed the payment had been made through my *** card that Ihave for *** onlyIdon't beleive that they send free ***This same predicament happened times priorExample of the exact reason Ido not order *** any longerThe tracking # was also send to her so she would know exactly where her part wasFor somereason or another their system is not viable to our ordering any longerI explained to her about it, but she said "Russell,Itrust you,go ahead and order it"Our agreement from the beginning was that I order the part and install it for her, she was too impatient and started threatening me about calling the Revdex.com,in which she didIn my yrshaving my business I have never been called in by any customerI cannot satisfy every customer all of the time! She apparently went ahead of the order and had it repaired,after I had went to troubleshoot the ***In my opinion the ballgame cannot change because she wants it to, an agreement is solid & bindingThree days before the part arrived she called and said she wanted her money back because it had taken so longThat is the *** *** *** fault, none on my behalfI send her the processor and explained to her of the circumstancesIsuggest that she should keep the part incase for future useEnclosed are the reciepts (invoices) & partProcessor-part# 5330352, Price $S/H $Aloha, "Russell's *** Service". February 10,2016Mrs*** ***;In regards to your part (control board), our original agreement that we made was for me to order the control board, part #***I informed you that I did not want to order the part because of the inconsistency of the *** companies,but you still asked me to make the orderI therefore ordered the part on 12-1-15, at your request through Appl iance *** ***,phone #1-***I gave you the tracking # so you could be aware of where exactly that part wasIt is not my fault that the part took so long to arriveIn fact now *** *** *** is claiming that the part was not paid for but yet they sent the part to me,which is impossible,they do not sent free ***This is exactly why I do not like to order *** for the customers on their behalf, I end up getting the blameI informed you about this situation but like I said you still wanted me to order the partAll because you could not wait more days this has cost me alot of time and hours that I have to pay my secretary, and it goes on and on from hereWhen Iwent to your house to "troubleshoot" your refrigderator I told you the problem which makes it alot easier for someone else to repair itTo shorten this redundant mess up, because you have notified the Revdex.com (I been in business for years, and you are the first person to call the Revdex.com on me) Ihave no choice but to stick to our original agreement which states on Invoice #***, I'm sorry but you cannot change the rules in the middle of the ball gameAny court of law would go by what is in writing and signed,again invoice # ***This will take time, but in the future when this mess is straightened out you will be refunded theappropiate amount.Again, it takes my secretary alot of, hours.Enclosed is a service invoice; if this amount is not paid in days it will be forwarded to the "*** *** ***", whom takes care of all my delinquent accounts.From The Office Of "Hilo *** Repair".Russell *S***