Russell's Quality Carpet & Tile Cleaning

Yes, Russell emailed me to contact [redacted] I contacted [redacted] , they agreed to issue a credit but they said it takes a week to be posted to my accountI am waiting for the credit to be postedThank you very much for your help!

I am rejecting this response because: The statement the owner made is inaccurateI didn't ask the technician to remove any stainsMy carpet is in very good condition and mostly needed cleaning in the high traffic area where there is wear and dirtI asked the tech to concentrate cleaning the high traffic areaThere was absolutely no stains on my carpets before the cleaningAdditionally in the fine print of the [redacted] , it did not specify "pre-spray" is not includedThe pre-spray the owner is referring to that the tech did is standard procedure for carpet cleaning (a standard service performed by any carpet cleaner)Unless the standard cleaning by this company is only to use plain waterIf this is the case, I didn't see that in the fine print on the [redacted] If you have a policy that the previous tech has to go back to fix the problem, I understand thatHowever, it was not explained to me when I called the first timeYou only mentioned that in your email response when I emailed you about the tech didn't show up for the Jan 8th appointmentFurthermore, you didn't even have the decency to respond to my second email, voice message, and phone calls when your tech didn't show up the second timeIf you really want to provide good service, you'd have responded to my emails or answered my calls and sent a reliable tech to come out fix the problemKeep sending a non trust-worthy tech, keep making empty promises to your customers, and keep wasting your customers time waiting for your tech are not good servicesYou should not be in this businessNot to mention you made statements to try to make your case or get out of this case and not own your responsibilitiesYou should come out to see it for yourself and assess before judging or listening to your tech's BS.My husband called yesterday and [redacted] (the person who answered the phone) did tell my husband to get a refund from [redacted] You should know that [redacted] only issue refund within days of purchaseWith that said, we will not be able to get a refund from [redacted] You should issue us a refund because your company has a hook with [redacted] and you're the one who provided the service and earned the business from your customersIf you really want to resolve this issue, why are you making your customer jump through hoops???You're in bad business and provide bad services overall in my experience and opinionAdditionally, someone or the Revdex.com should investigate you business practices and ethics to protect the consumersI not trying to take advantage of you or your businessI simply just want you to remove the stains your tech left behind and reimburse us for the time we wasted waiting for the tech twiceThen we can move onIf you really want repeat customers or referring customers, you should look into improving your services and business ethics

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Customer states: I have not received my refund as of yet

I'd I'd finished 90% of the job they were upset that I was late I would be willing to refund them $for the portion that was not finished it is absurd to give them half the money when 90% of the job was completed thank you Russell ***

Unfortunately the technician was spoken to, has a different story, and he is not willing to returnOnce again, all I can offer is to get a refund

I will send 75$ to the client

Yes, Russell emailed me to contact ***I contacted ***, they agreed to issue a credit but they said it takes a week to be posted to my accountI am waiting for the credit to be posted. Thank you very much for your help!

We have never worked on or the day after ThanksgivingSo I find this to be impossibleThere is nothing on our books for an appointment for Friday the 28thIf that's a technical error, fineBut everyone here was given the day off as far as I'm concernedI have spoke with the Secretary, and she
can't seem to locate any information about Mrsor her sonI will look further into it, however for the time being, they can refund their coupon through the company they bought it from, or we can offer extra services for free of charge at my time to either one of themAll I can do is apologize and continue to research what happened to the info for this appointment, as it must have been scheduled for all this to occurOur scheduling software automatically blocks out our days off, so if there was an appointment that day, my guess is that it either got moved, or erased by the system

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I am rejecting this response because: The statement the owner made is inaccurateI didn't ask the technician to remove any stainsMy carpet is in very good condition and mostly needed cleaning in the high traffic area where there is wear and dirtI asked the tech to concentrate cleaning the high traffic areaThere was absolutely no stains on my carpets before the cleaningAdditionally in the fine print of the ***, it did not specify "pre-spray" is not includedThe pre-spray the owner is referring to that the tech did is standard procedure for carpet cleaning (a standard service performed by any carpet cleaner)Unless the standard cleaning by this company is only to use plain waterIf this is the case, I didn't see that in the fine print on the ***If you have a policy that the previous tech has to go back to fix the problem, I understand thatHowever, it was not explained to me when I called the first timeYou only mentioned that in your email response when I emailed you about the tech didn't show up for the Jan 8th appointmentFurthermore, you didn't even have the decency to respond to my second email, voice message, and phone calls when your tech didn't show up the second timeIf you really want to provide good service, you'd have responded to my emails or answered my calls and sent a reliable tech to come out fix the problemKeep sending a non trust-worthy tech, keep making empty promises to your customers, and keep wasting your customers time waiting for your tech are not good servicesYou should not be in this businessNot to mention you made statements to try to make your case or get out of this case and not own your responsibilitiesYou should come out to see it for yourself and assess before judging or listening to your tech's BS.My husband called yesterday and *** (the person who answered the phone) did tell my husband to get a refund from ***You should know that *** only issue refund within days of purchaseWith that said, we will not be able to get a refund from ***You should issue us a refund because your company has a hook with *** and you're the one who provided the service and earned the business from your customersIf you really want to resolve this issue, why are you making your customer jump through hoops???You're in bad business and provide bad services overall in my experience and opinionAdditionally, someone or the Revdex.com should investigate you business practices and ethics to protect the consumersI not trying to take advantage of you or your businessI simply just want you to remove the stains your tech left behind and reimburse us for the time we wasted waiting for the tech twiceThen we can move onIf you really want repeat customers or referring customers, you should look into improving your services and business ethics

The technician went to the residence and completed the cleaningTechnician cleaned the carpets, and was requested to get some stains out, and at no extra charge, be pre sprayed the areasMs*** had a *** coupon that does not include pre spray, so the technician went above and beyond in
the service providedMs*** called when stains did not come up, and requested another appointment but did not want the same technician that was sent previously, however our policy is that whoever originally services the appointment has to be the one to do the serviceAt that time, they were told to go ahead and refund their coupon with ***