Russell's Sewing Machine Centre

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
We received notification that the dryer vents would be cleaned on October 24th and 25th, not in November.  I contacted the management company as my balcony is enclosed and was asked to be home on the 23rd for them to come clean the vents.  They did not come on the 23rd so I took the 24th off from work as well since that was the original day we were told they would be coming.  No technician showed up on either day.  I e-mailed the management company at that time (see attached) and they were supposed to check and get back to me.  They never did.  As for the cat perch not being near the railing when they entered my balcony, that is true since I had moved it to the back of the balcony, out of the way.  However when I returned home, it was against the railing and the top was pushed in.  I moved it to take pictures of the damage but did not take pictures of it against the railing.  It was clearly used as a step stool.
Regards,
[redacted]

This work was contracted and paid for by the property management company NOT the person complaining.  The entire complex dryer vents were cleaned as a group back in November.  All work was done from the outside the same way as this unit.  This person has a screened in porch preventing...

access to the vent cover so screens must be removed for us to access and clean the vent.  Even though she was told when the cleaning would be done she was not available to remove screens in November so we could not access and clean the vent then.  So the property management company asked us to come back and do her unit special since it was not done with all the others.  We came out and found she had removed the screen, so we put a ladder up to the railing to climb into the porch.  A step ladder was carried up and set inside the porch to provide a step down when climbing over the porch.  As you can see from the attached picture, the cat perch is no where in site anywhere hear the railing.  To clean the vent, one of the louvers had to be removed and when we did, we found the plastic was old an rotted and the louver could be reinstalled and a new cover was needed.  The vent lint was cleaned, the lint vaccumed up and technician left.  He did not install a new vent cover at that time because it is on the exterior of the building and since we do not carry the same style we wanted to discuss with the property manager before installing a cover that looked different - standard operating procedure.  The technician went on to other jobs he had that day and reported all of this to me at the end of his day.  We did not have time to contact the property manager and review the days events before the customer returned home.  Had she been there when we provided service we would have of course explained the situation to her.  When she returned home, she of course called the property manager about the vent cover and the cat perch and this was before we had a chance to contact the property manager.  The property manager contacted us and wanted a new cover so we went right back and put one in.  However the technician is adamant he in no way touched the perch and knowing him as well as I do, there is not reason not to believe him.  And when he went to put the cover on, the customer was there and did not say anything to him about the cat perch.  Also I would point out that the other 59 vents were cleaned the same way with no complaints at all.  And once again, this person did not hire us, the property manager did - not sure if that is relevant but think it should be stated.I have been in business since 2006 and have a spotless record for customer service and that would not be the case if I let things like this happen.  Sorry I did not reply sooner but the email went to spam folder. [redacted] - Owner Middlesex-Essex Dryer Vent Wizard