Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
To whom it may concern, I am writing this email to notify whomever handles it that the issue has been resolved between myself and the business I have complained aboutI will be receiving the resolution I sought -- [redacted] @gmail.com
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
We are following the terms of the contract that Mr*** signedWe are not aware of a separate signed agreement amending those termsIf there was a separated termination agreement signed by Mr*** and the property manager, we will need a copy of that in order to investigate furtherHowever, as it stands, the apartment has been rented and revision of the balance is in progress. Absent a signed lease termination amendment being provided, we will be mailing out a revised statement that is based on the contract terms, in the next few daysWe are always willing to discuss any issues that our former residents haveShould further clarification be necessary, please contact us at ***
Complaint: ***I am rejecting this response because:Sincerely,*** *** ***
As *** *** **Father , we do not accept and will not accept a response from this Company because of The Virginia Landlord Law ( ACT ) and
the on site Manager accepted his early termination because, the job he has is his 1st full time job every, he only was on the job (2) months, he did not have any credit history with the (3) Major credit Bureau, only credit created by this CompanyAll the surround Property had turned him down because he was on the job (2) and no credit historyThe on site Manager gave him , his final account statement, I was sitting beside himWe have a copies
My sister has been a Property Manager over years , she has Lawyer standing by, that handle cases like this all the time against inner and out state CompaniesI will take this before a Judge in The State Of Virginia , where this Property is located*** **told me , he did not get a chance to read the Lease terms because Office Person rushed him to sign documents, he really did not readHe was taken the advantageIf this Company want Honor their
own Site Manger decision, that's sadIf they can't do what, we have a Judge decide because, he is young and was taken advantage of
Mr***, hereafter refered to as "Resident", signed the lease agreement on November 28, with the term of the lease to end on February 22, 2018. The Resident accepted the keys the same day and moved inOn 12/1/the Resident returned the keys and moved outUnder the terms of the
lease contract, the Resident is responsible through the end of the term of the lease or until the apartment rents againThe apartment in question has not yet rentedOur initial notice does provide the resident of the balance for the term of the lease however, we do not require the Resident to pay the full amount of the lease for future rent due, only the amounts currently dueOne the apartment is rented again, we will revised and send out a final statementI have attached a copy of the lease contract
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We did speak with [redacted] yesterday (10/8/15) and we explained to her that unfortunately it is too late to turn in your keys. Per the lease agreement, signed by [redacted], Section 39 states: "You'll be liable to us for: (a) charges for replacing all keys and access devices referenced in...
paragraph 5 if you fail to return them on or before your actual move-out date." She vacated the apartment on 7/31/15. It's been over 60 days. We cannot accept them, nor remove the charge.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Customer: [redacted]Property: [redacted] [redacted]Revdex.com ID: [redacted] Hello, I have reviewed the complaint from Ms. [redacted] and after conversing with the office staff my findings are as follows: The resident moved out of the apartment on 6/27/17. According to the...
records, the resident did not submit a prior written request to be present during the move out inspection and as a result there was insufficient staff available to cover a walk through at the time the keys were turned in. The apartment was inspected on June 29, 2017 by staff including the Apartment Manager, Assistant Manager, and Regional Manager and an inspection report was completed. The inspection found the apartment had not been cleaned sufficiently as there was food crumbs, food residue, dirt and dust on countertops and cabinets. The floors were not mopped and carpet needed to be cleaned. The stove had multiple dents in the top and there was also damage found in the master bathroom with the toilet paper holder pulled out of the wall and damaged tiles in the shower / tub enclosure. The initial estimates of costs sent to Ms. [redacted] included; 145.00 Apartment and Carpet cleaning (will be revised to $70 see below) 50.00 Drywall damage and touch up paint (Invoice 175.00) 25.00 resurface tub (Invoice $290.00) 50.00 stove top replacement (from stock replacement invoice $100)213.51 Final utility invoice -200 security deposit-142.99 other creditsBalance due 140.52 The required statutory notice was sent to both residents, via US postal service, on July 19, 2017 to the forwarding address that had been provided. This is well within the statutory requirements and no mail return was received. In summary, all residents are expected to return their apartments to us in the condition they received it in, wear and tear accepted. The apartment was not left in a clean and undamaged state and the residents are responsible for the appropriate costs. We did not replace the entire stove but pulled the top from a new one we had in stock in order to get the apartment back on the market more quickly while we waited for its replacement that was ordered. We are not charging the resident the full amount of the cost of the stovetop. Additionally, I am having that carpet cleaning part of the costs removed which will reduce the balance that Ms. [redacted] owes down to $65.52. A new statement will be generated and sent via U.S. Postal Service. For your review the following supporting documentation is attached: Original letters with statements Final revised statement Pictures – originally supplied in B&W additional pictures in color, resized for space. Lease contract Notice to vacate Move out inspection Final utility invoice Tub Repair Invoice Cleaning invoice Painting Thank you, Dawn L[redacted] | Manager, Receivables DepartmentGreystar | 19020 33rd Avenue West | Suite 400 | Lynnwood, WA 98036 o 425.329.0749 | [redacted]@greystar.com | greystar.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.
It should be noted however, that a letter was sent to Greystar Corporation in response to the request for funds owed on August 29, 2017. Our concern regarding improper move-out procedures were never addressed. I also had to obtain copies of the final utility bill for myself from the property. The poor state of the bathrooms were noted on the move-in condition forms submitted by tenants [redacted] and [redacted]. To settle this matter we will pay the revised amount once we have received the invoice.
Sincerely,
[redacted]
I am writing this email to notify whomever handles it that the issue has been resolved between myself and the business I have complained about. I will be receiving the resolution I sought.
I am in receipt of the attached complaint. We have recently revised [redacted] final accounting and sent him a revised statement. His current balance to date is $478.01. His new statement is also attached. The reason [redacted] was charged rent as well as a reletting fee was...
due to the fact that the full final 5 days of rent for July was not paid. However, we find that it is in our best interest as well as [redacted] to come to a compromise and revise his statement.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
To whom it may concern, I am writing this email to notify whomever handles it that the issue has been resolved between myself and the business I have complained aboutI will be receiving the resolution I sought -- [redacted] @gmail.com
RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted] ***
We are following the terms of the contract that Mr*** signedWe are not aware of a separate signed agreement amending those termsIf there was a separated termination agreement signed by Mr*** and the property manager, we will need a copy of that in order to investigate furtherHowever, as it stands, the apartment has been rented and revision of the balance is in progress. Absent a signed lease termination amendment being provided, we will be mailing out a revised statement that is based on the contract terms, in the next few daysWe are always willing to discuss any issues that our former residents haveShould further clarification be necessary, please contact us at ***
Complaint: ***I am rejecting this response because:Sincerely,*** *** ***
As *** *** **Father , we do not accept and will not accept a response from this Company because of The Virginia Landlord Law ( ACT ) and
the on site Manager accepted his early termination because, the job he has is his 1st full time job every, he only was on the job (2) months, he did not have any credit history with the (3) Major credit Bureau, only credit created by this CompanyAll the surround Property had turned him down because he was on the job (2) and no credit historyThe on site Manager gave him , his final account statement, I was sitting beside himWe have a copies
My sister has been a Property Manager over years , she has Lawyer standing by, that handle cases like this all the time against inner and out state CompaniesI will take this before a Judge in The State Of Virginia , where this Property is located*** **told me , he did not get a chance to read the Lease terms because Office Person rushed him to sign documents, he really did not readHe was taken the advantageIf this Company want Honor their
own Site Manger decision, that's sadIf they can't do what, we have a Judge decide because, he is young and was taken advantage of
Mr***, hereafter refered to as "Resident", signed the lease agreement on November 28, with the term of the lease to end on February 22, 2018. The Resident accepted the keys the same day and moved inOn 12/1/the Resident returned the keys and moved outUnder the terms of the
lease contract, the Resident is responsible through the end of the term of the lease or until the apartment rents againThe apartment in question has not yet rentedOur initial notice does provide the resident of the balance for the term of the lease however, we do not require the Resident to pay the full amount of the lease for future rent due, only the amounts currently dueOne the apartment is rented again, we will revised and send out a final statementI have attached a copy of the lease contract
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We did speak with [redacted] yesterday (10/8/15) and we explained to her that unfortunately it is too late to turn in your keys. Per the lease agreement, signed by [redacted], Section 39 states: "You'll be liable to us for: (a) charges for replacing all keys and access devices referenced in...
paragraph 5 if you fail to return them on or before your actual move-out date." She vacated the apartment on 7/31/15. It's been over 60 days. We cannot accept them, nor remove the charge.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
Customer: [redacted]Property: [redacted] [redacted]Revdex.com ID: [redacted] Hello, I have reviewed the complaint from Ms. [redacted] and after conversing with the office staff my findings are as follows: The resident moved out of the apartment on 6/27/17. According to the...
records, the resident did not submit a prior written request to be present during the move out inspection and as a result there was insufficient staff available to cover a walk through at the time the keys were turned in. The apartment was inspected on June 29, 2017 by staff including the Apartment Manager, Assistant Manager, and Regional Manager and an inspection report was completed. The inspection found the apartment had not been cleaned sufficiently as there was food crumbs, food residue, dirt and dust on countertops and cabinets. The floors were not mopped and carpet needed to be cleaned. The stove had multiple dents in the top and there was also damage found in the master bathroom with the toilet paper holder pulled out of the wall and damaged tiles in the shower / tub enclosure. The initial estimates of costs sent to Ms. [redacted] included; 145.00 Apartment and Carpet cleaning (will be revised to $70 see below) 50.00 Drywall damage and touch up paint (Invoice 175.00) 25.00 resurface tub (Invoice $290.00) 50.00 stove top replacement (from stock replacement invoice $100)213.51 Final utility invoice -200 security deposit-142.99 other creditsBalance due 140.52 The required statutory notice was sent to both residents, via US postal service, on July 19, 2017 to the forwarding address that had been provided. This is well within the statutory requirements and no mail return was received. In summary, all residents are expected to return their apartments to us in the condition they received it in, wear and tear accepted. The apartment was not left in a clean and undamaged state and the residents are responsible for the appropriate costs. We did not replace the entire stove but pulled the top from a new one we had in stock in order to get the apartment back on the market more quickly while we waited for its replacement that was ordered. We are not charging the resident the full amount of the cost of the stovetop. Additionally, I am having that carpet cleaning part of the costs removed which will reduce the balance that Ms. [redacted] owes down to $65.52. A new statement will be generated and sent via U.S. Postal Service. For your review the following supporting documentation is attached: Original letters with statements Final revised statement Pictures – originally supplied in B&W additional pictures in color, resized for space. Lease contract Notice to vacate Move out inspection Final utility invoice Tub Repair Invoice Cleaning invoice Painting Thank you, Dawn L[redacted] | Manager, Receivables DepartmentGreystar | 19020 33rd Avenue West | Suite 400 | Lynnwood, WA 98036 o 425.329.0749 | [redacted]@greystar.com | greystar.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.
It should be noted however, that a letter was sent to Greystar Corporation in response to the request for funds owed on August 29, 2017. Our concern regarding improper move-out procedures were never addressed. I also had to obtain copies of the final utility bill for myself from the property. The poor state of the bathrooms were noted on the move-in condition forms submitted by tenants [redacted] and [redacted]. To settle this matter we will pay the revised amount once we have received the invoice.
Sincerely,
[redacted]
To whom it may concern,
I am writing this email to notify whomever handles it that the issue has been resolved between myself and the business I have complained about. I will be receiving the resolution I sought.
--
[redacted]@gmail.com
I am in receipt of the attached complaint. We have recently revised [redacted] final accounting and sent him a revised statement. His current balance to date is $478.01. His new statement is also attached. The reason [redacted] was charged rent as well as a reletting fee was...
due to the fact that the full final 5 days of rent for July was not paid. However, we find that it is in our best interest as well as [redacted] to come to a compromise and revise his statement.