I've used Russett Southwest multiple times over the past years for both my primary residence and rental houseThey are always professional, friendly, and communicativeThey explain the issues fully and give options In the one case that it was just the AC freezing over at the rental, they didn't try to upsell me or tell me something different even though I wasn't personally at the home - I find them to be incredibly trustworthy and reasonably priced
Reflections Of Time Photography the business provided the following response: Date that proposal was made: 7/25/Value of proposed resolution (USD): Description of proposed resolution: Client has already received money that clearly did not have to be returned acording to the signed contractThis was given to them in good faithAs I have turned down at least one other wedding for the date of Sept 20, 2014, I have lost additional businessIf anyone else was unhappy with my work, it was not brought to my attentionRegardless, other options were offered to [redacted] to help correct this issueThere will be no additional refund at this point
Got home from an out of town trip on a Thursday, found that our AC unit had crashed and the house was extremely hotCalled a bunch of companies on Friday, all who told me they were too busy to helpFinally called Russett Southwest Corp and spoke with Adam, who had a tech at my house in an hour [redacted] the tech found the compressor was shorted and and the system wasn't worth replacing due to its ageCarl from Southwest provided an estimate along with three other companiesSouthwest offered the best price along with a higher rated SEER unit than the competitorsThey had the new system installed on Monday by 11:30AM, and the new AC works great, finally have a cool house againThe install crew was very experienced and polite, and took the time to discuss the system and show me how to operate the new smart thermostatThey said had I decided earlier on Friday, they could have even had the new system installed on SaturdayEveryone at Southwest was very knowledgable and polite, I never got a sales pitch at all, and they genuinely seemed interested in providing the best system for my needs and homeI was even provided with their cost breakdown showing equipment, labor, and the profit they would make from each option offeredVery impressed and pleased, I would highly recommend Russett Southwest to anyone who is looking for an HVAC company
I just had both my units serviced by Russett and have rave reviews for the work
Their service person *** was so patient and did an awesome job! I would highly recommend you calling Russett Southwest to service your HVAC needs Thank you for a great job!
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10115235, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not understand how [redacted] continuously refers to her contract. Her contract had the wrong wedding date on it, which makes it void right there. Her contract states money is due 90 DAYS PRIOR TO WEDDING THEN IT IS non-refundable ONLY after the due date of 6-20-14. We paid her on 5-14-14 in good faith which was early, the money was not due yet and we cancelled 6-5-14. How can you keep money from someone that was not technically even due yet. We paid on 5-14-14, this money was not due until 6-20-14. I paid her earlier than the day it was actually due, and how in good faith as she states, could you keep it. She had more than enough time also to book another event. With her also being ill as she stated, she would not have been able to re-do our engagement pictures in a timely manner as she offered & if we are not satisfied with her work, we did not wish to waste anymore of her time or ours. At this point, we just would like our $337.50 back to get another photographer or we will continue this matter legally. There is no question this is completely wrong. If, like I said, had waited to pay her the full remainder on 6-20-14 she wouldn't have even had it yet to keep. So by being nice and paying her ahead of the actual due date, she has taken advantage & took it.
Regards,
[redacted]
Reflections Of Time Photography the business provided the following response:
Date that proposal was made: 7/25/2014 Value of proposed resolution (USD): Description of proposed resolution: Client has already received money that clearly did not have to be returned acording to the signed contract. This was given to them in good faith. As I have turned down at least one other wedding for the date of Sept 20, 2014, I have lost additional business. If anyone else was unhappy with my work, it was not brought to my attention. Regardless, other options were offered to [redacted] to help correct this issue. There will be no additional refund at this point.
I've used Russett Southwest multiple times over the past 2 years for both my primary residence and rental house. They are always professional, friendly, and communicative. They explain the issues fully and give options. In the one case that it was just the AC freezing over at the rental, they didn't try to upsell me or tell me something different even though I wasn't personally at the home - I find them to be incredibly trustworthy and reasonably priced.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10115235, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In...
regards to [redacted] response, I am sorry she was having difficulty and in the hospital, but that has nothing to do with her work. She sent me ONE picture that yes the background looked pretty & my fiancé looked okay, but once receiving ALL of the photos they were not professional. We never even could print them out. She did not remove my foot tattoo or edit them at all.
The fact she had other work online or did work for my fiancé's fellow co-workers, has also nothing to do with the work she did for us, which was not what we were looking for. If she wanted to get into that, we did later hear from another couple she took pictures for, she did bad with positioning people. I told her many times, I see her contract says money is due 90 days prior to wedding & then no refund if cancelling by clients. But that was ONLY supposed to come into affect 90 days prior to the wedding according to contract. We paid & cancelled well before 90 days to BE KIND. She had plenty of time to book something else. I paid her EARLY to be kind, as Ive said many times. The money was not due until June. If I didn't pay her until June 20, 2014 when it was actually due, she wouldn't have had this money yet to basically steal from us. Of course, me, my fiancé and mother would be extremely upset someone would do this and call her upset. No one swore at her or yelled. How could you feel good taking money from people that wasn't even due yet & they paid you early to be nice. We cannot at this point even afford another photographer & its our wedding day. She has 9-27-14 as my wedding date on the contract copy I have. That right there makes her contract void, because my wedding date is 9-20-14. I don't even know if she was open on the correct date to be there.
Regards,
[redacted]
Got home from an out of town trip on a Thursday, found that our AC unit had crashed and the house was extremely hot. Called a bunch of companies on Friday, all who told me they were too busy to help. Finally called Russett Southwest Corp and spoke with Adam, who had a tech at my house in an hour. [redacted] the tech found the compressor was shorted and and the system wasn't worth replacing due to its age. Carl from Southwest provided an estimate along with three other companies. Southwest offered the best price along with a higher rated SEER unit than the competitors. They had the new system installed on Monday by 11:30AM, and the new AC works great, finally have a cool house again. The install crew was very experienced and polite, and took the time to discuss the system and show me how to operate the new smart thermostat. They said had I decided earlier on Friday, they could have even had the new system installed on Saturday. Everyone at Southwest was very knowledgable and polite, I never got a sales pitch at all, and they genuinely seemed interested in providing the best system for my needs and home. I was even provided with their cost breakdown showing equipment, labor, and the profit they would make from each option offered. Very impressed and pleased, I would highly recommend Russett Southwest to anyone who is looking for an HVAC company.
I've used Russett Southwest multiple times over the past years for both my primary residence and rental houseThey are always professional, friendly, and communicativeThey explain the issues fully and give options In the one case that it was just the AC freezing over at the rental, they didn't try to upsell me or tell me something different even though I wasn't personally at the home - I find them to be incredibly trustworthy and reasonably priced
Reflections Of Time Photography the business provided the following response: Date that proposal was made: 7/25/Value of proposed resolution (USD): Description of proposed resolution: Client has already received money that clearly did not have to be returned acording to the signed contractThis was given to them in good faithAs I have turned down at least one other wedding for the date of Sept 20, 2014, I have lost additional businessIf anyone else was unhappy with my work, it was not brought to my attentionRegardless, other options were offered to [redacted] to help correct this issueThere will be no additional refund at this point
Got home from an out of town trip on a Thursday, found that our AC unit had crashed and the house was extremely hotCalled a bunch of companies on Friday, all who told me they were too busy to helpFinally called Russett Southwest Corp and spoke with Adam, who had a tech at my house in an hour [redacted] the tech found the compressor was shorted and and the system wasn't worth replacing due to its ageCarl from Southwest provided an estimate along with three other companiesSouthwest offered the best price along with a higher rated SEER unit than the competitorsThey had the new system installed on Monday by 11:30AM, and the new AC works great, finally have a cool house againThe install crew was very experienced and polite, and took the time to discuss the system and show me how to operate the new smart thermostatThey said had I decided earlier on Friday, they could have even had the new system installed on SaturdayEveryone at Southwest was very knowledgable and polite, I never got a sales pitch at all, and they genuinely seemed interested in providing the best system for my needs and homeI was even provided with their cost breakdown showing equipment, labor, and the profit they would make from each option offeredVery impressed and pleased, I would highly recommend Russett Southwest to anyone who is looking for an HVAC company
I just had both my units serviced by Russett and have rave reviews for the work
Their service person *** was so patient and did an awesome job! I would highly recommend you calling Russett Southwest to service your HVAC needs Thank you for a great job!
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10115235, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not understand how [redacted] continuously refers to her contract. Her contract had the wrong wedding date on it, which makes it void right there. Her contract states money is due 90 DAYS PRIOR TO WEDDING THEN IT IS non-refundable ONLY after the due date of 6-20-14. We paid her on 5-14-14 in good faith which was early, the money was not due yet and we cancelled 6-5-14. How can you keep money from someone that was not technically even due yet. We paid on 5-14-14, this money was not due until 6-20-14. I paid her earlier than the day it was actually due, and how in good faith as she states, could you keep it. She had more than enough time also to book another event. With her also being ill as she stated, she would not have been able to re-do our engagement pictures in a timely manner as she offered & if we are not satisfied with her work, we did not wish to waste anymore of her time or ours. At this point, we just would like our $337.50 back to get another photographer or we will continue this matter legally. There is no question this is completely wrong. If, like I said, had waited to pay her the full remainder on 6-20-14 she wouldn't have even had it yet to keep. So by being nice and paying her ahead of the actual due date, she has taken advantage & took it.
Regards,
[redacted]
Reflections Of Time Photography the business provided the following response:
Date that proposal was made: 7/25/2014 Value of proposed resolution (USD): Description of proposed resolution: Client has already received money that clearly did not have to be returned acording to the signed contract. This was given to them in good faith. As I have turned down at least one other wedding for the date of Sept 20, 2014, I have lost additional business. If anyone else was unhappy with my work, it was not brought to my attention. Regardless, other options were offered to [redacted] to help correct this issue. There will be no additional refund at this point.
I've used Russett Southwest multiple times over the past 2 years for both my primary residence and rental house. They are always professional, friendly, and communicative. They explain the issues fully and give options. In the one case that it was just the AC freezing over at the rental, they didn't try to upsell me or tell me something different even though I wasn't personally at the home - I find them to be incredibly trustworthy and reasonably priced.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID 10115235, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
In...
regards to [redacted] response, I am sorry she was having difficulty and in the hospital, but that has nothing to do with her work. She sent me ONE picture that yes the background looked pretty & my fiancé looked okay, but once receiving ALL of the photos they were not professional. We never even could print them out. She did not remove my foot tattoo or edit them at all.
The fact she had other work online or did work for my fiancé's fellow co-workers, has also nothing to do with the work she did for us, which was not what we were looking for. If she wanted to get into that, we did later hear from another couple she took pictures for, she did bad with positioning people. I told her many times, I see her contract says money is due 90 days prior to wedding & then no refund if cancelling by clients. But that was ONLY supposed to come into affect 90 days prior to the wedding according to contract. We paid & cancelled well before 90 days to BE KIND. She had plenty of time to book something else. I paid her EARLY to be kind, as Ive said many times. The money was not due until June. If I didn't pay her until June 20, 2014 when it was actually due, she wouldn't have had this money yet to basically steal from us. Of course, me, my fiancé and mother would be extremely upset someone would do this and call her upset. No one swore at her or yelled. How could you feel good taking money from people that wasn't even due yet & they paid you early to be nice. We cannot at this point even afford another photographer & its our wedding day. She has 9-27-14 as my wedding date on the contract copy I have. That right there makes her contract void, because my wedding date is 9-20-14. I don't even know if she was open on the correct date to be there.
Regards,
[redacted]
Got home from an out of town trip on a Thursday, found that our AC unit had crashed and the house was extremely hot. Called a bunch of companies on Friday, all who told me they were too busy to help. Finally called Russett Southwest Corp and spoke with Adam, who had a tech at my house in an hour. [redacted] the tech found the compressor was shorted and and the system wasn't worth replacing due to its age. Carl from Southwest provided an estimate along with three other companies. Southwest offered the best price along with a higher rated SEER unit than the competitors. They had the new system installed on Monday by 11:30AM, and the new AC works great, finally have a cool house again. The install crew was very experienced and polite, and took the time to discuss the system and show me how to operate the new smart thermostat. They said had I decided earlier on Friday, they could have even had the new system installed on Saturday. Everyone at Southwest was very knowledgable and polite, I never got a sales pitch at all, and they genuinely seemed interested in providing the best system for my needs and home. I was even provided with their cost breakdown showing equipment, labor, and the profit they would make from each option offered. Very impressed and pleased, I would highly recommend Russett Southwest to anyone who is looking for an HVAC company.