Russian Gourmet

To Whom It May Concern:Currently Russian Gourmet Store in *** provide discount on all food 30% regardless of purchase amountWe had no complaints from customer about the discount until nowWe regret that it happened on We warned sales persons in *** Store about this
incidentThe customer can come to *** Store and get discount on purchase If it is impossible we can mail check for discount amountBut in any case we need to see purchase receipt or purchase amount.Should we contact customer or you will notify him officially.If you have any question please contact me.Victor TCompany Manager

Review: Russian Gourmet, both on its website, and on its store window advertised a Summer sale of 30% off all merchandise. No qualifications or conditions were included in their ads. The first time I went to buy merchandise after the start of the sale I was told I had to pay cash and could not use a credit card to get the 30% discount. I had always paid with a credit card and their signs did not say "cash only," but I complied. I returned several times and paid cash. Yesterday, I went to Russian Gourmet. The same sign was still on their window and on their website, but when I tendered cash for an item, I was told that my purchase was too small to qualify. I had to pay full price for the item and since I did not have enough cash to cover it, I used my credit card.Desired Settlement: Stop false advertising. If there are conditions to a sale, state them. It's embarrassing to be treated like you are trying to get away with something when all you're doing is asking this merchant to honor its ads.

Business

Response:

To Whom It May Concern:Currently Russian Gourmet Store in [redacted] provide discount on all food 30% regardless of purchase amount. We had no complaints from customer about the discount until now. We regret that it happened on 10.04.2014. We warned sales persons in [redacted] Store about this incident. The customer can come to [redacted] Store and get discount on purchase 10.04.2014 If it is impossible we can mail check for discount amount. But in any case we need to see purchase receipt or purchase amount.Should we contact customer or you will notify him officially.If you have any question please contact me.Victor TCompany Manager