Rust Auto was easy to work with and the staff were great, but we had a major problem during shipping that cost use almost $600 to resolve and we were never full compensated for Rust Auto's mistake.
The dates of delivery were incorrect on our contract and my two sons based their entire trip around the delivery date to Seattle as promised on the contract. Instead, they had to rebook their flights right before Christmas to fly into Boise, ID to pick up the car instead of the original destination Seattle. Then they had to drive to their final destination in Vancouver, BC. It's a good thing that Rust Auto Shipper's subcontractor C2C contacted us about the discrepancy in delivery dates otherwise we would have never known. My son's would have shown up in Seattle and would have waited 7 to 10 days for the car to show up.
When we contacted Rust Auto about the error, they admitted it was there fault and they failed to change the delivery dates on the contract (which we checked several times and discussed with them). Still they were NOT willing to fully compensate us for our extra costs which came to almost $600 for flight cancellation fees, hotels, and gas. They stated that since they had subcontracted the hauling, they made a very small profit. So this became our problem. We felt we were very reasonable and fair with what we asked for, but we ended up receiving just a little over $200.
Rust Auto's contract is very one sided and does not include an arbitration clause, so there are few avenues to recover costs should something like this happen. As one other reviewer on Yelp said, you roll the dice when you leave your car off.
Rust Auto was easy to work with and the staff were great, but we had a major problem during shipping that cost use almost $600 to resolve and we were never full compensated for Rust Auto's mistake.
The dates of delivery were incorrect on our contract and my two sons based their entire trip around the delivery date to Seattle as promised on the contract. Instead, they had to rebook their flights right before Christmas to fly into Boise, ID to pick up the car instead of the original destination Seattle. Then they had to drive to their final destination in Vancouver, BC. It's a good thing that Rust Auto Shipper's subcontractor C2C contacted us about the discrepancy in delivery dates otherwise we would have never known. My son's would have shown up in Seattle and would have waited 7 to 10 days for the car to show up.
When we contacted Rust Auto about the error, they admitted it was there fault and they failed to change the delivery dates on the contract (which we checked several times and discussed with them). Still they were NOT willing to fully compensate us for our extra costs which came to almost $600 for flight cancellation fees, hotels, and gas. They stated that since they had subcontracted the hauling, they made a very small profit. So this became our problem. We felt we were very reasonable and fair with what we asked for, but we ended up receiving just a little over $200.
Rust Auto's contract is very one sided and does not include an arbitration clause, so there are few avenues to recover costs should something like this happen. As one other reviewer on Yelp said, you roll the dice when you leave your car off.