Rust Consulting, Inc.

Initial Business Response /* (1000, 5, 2015/12/22) */
Rust Consulting is in receipt of complaint #***, which relates to In the Matter of Wacoal America, NoC-Rust is engaged as the Settlement Administrator in this matter with the objective of carrying out the terms of the settlement
from a neutral, administrative perspectiveRust is not a party to the settlement and does not have the authority to act outside of its terms
Rust received two separate online claims from this individual complainantThe numbers of products claimed in each varied significantly, with over products claimed in the first submission and nearly claimed in the second submission (purchases of each separate product)As a result of this discrepancy, her claims could not be verified
A notice of ineligibility was mailed to the complainant on Dec18, 2015, for each of the claims filedIf the complainant feels she received this letter in error, she can submit a letter of explanation and supporting documentation of her purchases to:
FTC vWacoal Claims Administration Center
***
Faribault, MN 55021-

Initial Business Response /* (1000, 5, 2015/04/30) */
Rust Consulting is in receipt of complaint #***Unfortunately the complaint does not sufficiently identify the caseRust administers hundreds of concurrent settlements and in order to research and respond to this complaint, we need more
information
The case name may be found on a notice or claim form; it would typically be something like "Name vName, Case No1234," or "In re Case Name Litigation," etcWe may also be able to determine what case it is by the return address /PO Box number, or any toll-free telephone number or settlement-specific website, if one was established for the case and listed in any notice or claim form materials
Rust will look into this issue promptly upon receipt of the additional information requested
Initial Consumer Rebuttal /* (3000, 7, 2015/04/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is the requested information
It is the higher one account settlement
Case 3:12-md-02407-VLB Document Filed on 02/14/
Attache you will find the documents I submitted to your company
Notice Number ***
Date and time of Claim submission 8/28/6:21:am
This is when I submitted the correct information
Final Business Response /* (4000, 9, 2015/05/04) */
Rust Consulting is in receipt of the follto complaint #***, which relates to In re: Higher One OneAccount Marketing and Sales Practices Litigation, No3:12-md-(DConn.)Rust is engaged as the Settlement Administrator in this matter with the objective of carrying out the terms of the settlement from a neutral, administrative perspectiveRust is not a party to the settlement and does not have the authority to act outside of its terms
Rust has had communication with the complainant through plaintiff's counselHer address has been corrected and the reissued check is scheduled to mail on 5/15/She has also been provided with a direct contact to whom she may address any additional questions

Rust Consulting is in receipt of complaint #***, which relates to the OneAccount Restitution Plan outlined in orders issued by the Federal Reserve and FDIC (“OneAccount Restitution Plan”)Rust specializes in the administration of settlements and similar programs involving notification, contact
centers, claims processing, and fund distributionRust is a neutral, third-party administrator engaged to carry out certain administrative aspects of the OneAccount Restitution Plan and does not have the authority to act outside of its terms. Higher One notified Rust that they were unable to apply a credit to the complainant’s OneAccount because the account had been recently closedInstead of an account credit, Rust will issue her a check for $which is scheduled to mail on May 27, This mail date was only recently established and was not available during the time frame of the complainant’s inquiries to our call center. We also reached out to her directly this morning to advise her of the check mailing dateThe complainant thanked us and indicated that she did not have any other questions or concerns

Initial Business Response /* (1000, 5, 2016/01/15) */
Rust Consulting is in receipt of complaint #***, which relates to Lemmons vKaiser Foundation Hospitals, No34-2012-(Sacramento County Ct.)Rust is engaged as the Claims Administrator in this matter with the objective of
carrying out the terms of the settlement from a neutral, administrative perspectiveRust is not a party to the settlement and does not have the authority to act outside of its terms
Rust mailed the complainant's check on May 16, 2014, to the address we had on record at that timeThe void date for the check was November 12, The check was not cashed by that datePer the terms of the settlement agreement, all funds associated with un-cashed checks were transferred to the California Department of Industrial Relations on December 4, Rust can no longer reissue checks in this matter because the funds are with the California DIR
Please note, the complainant may still claim her settlement funds by submitting a written inquiry to the California DIR (https://www.dir.ca.gov/) with her name, contact info, and a reference to the case name: Lemmons vKaiser Foundation Hospitals, No34-2012-(Sacramento County Ct.)
Initial Consumer Rebuttal /* (3000, 7, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I contacted the Ca Dept of Industrial Relations and they searched and said they do NOT have any money in my name
They asked that I request from Rust Consulting company the check # or proof that they sent or transferred the money in my name to the State Dept
I want proof to provide to the State that they sent itIs there a statement showing the transfer of the money or some form of PROOFOtherwise, I believe this company has stolen over $from meI'm NOT okay or satisfied with this response as this is a lot of money!
Final Business Response /* (4000, 9, 2016/01/22) */
Rust Consulting is in receipt of the follto complaint #***We have reached out to the complainant with instructions from the CA DIR on how to make a claim for her settlement moneyShe has also been provided a direct contact at Rust with whom she may follow up if she has any additional questions or concerns

Initial Business Response /* (1000, 5, 2015/09/08) */
Rust Consulting is in receipt of complaint #***, which relates to Ahdoot v Babolat, NoCV13-(DCal.)Rust is engaged as the Settlement Administrator in this matter with the objective of carrying out the terms of the settlement from
a neutral, administrative perspectiveRust is not a party to the settlement and does not have the authority to act outside of its terms
Rust followed the instructions set forth in the court-approved Settlement Agreement in shutting down the Settlement Website and Toll-Free Number as soon as the claim deadline (March 11, 2015) had passedThe project team has responded to all inquiries regarding the Settlement that have come directly to Rust's main officeWe have reached out to the complainant directly via email and phone regarding his concerns and the complaint herein
The complainant's record has been marked for reissue, per his requestReissues will take place once the check stale date of November 17, 2015, has passed

I am rejecting this response because:
Dear Revdex.com,The company said that I didn't communicate with the call centerI, however, spent almost hours with the customer service to resolve the issue of fraudulent chargesThe manager told me that they reviewed the
recording, and they don't want to give me money backI requested copy of recording because I didn't agree to pay any money that they took from my account illegally. Thank you,*** ***

Rust Consulting has received complaint #***However, to respond to this complaint, we require more informationRust handles hundreds of concurrent settlements involving tens of millions of peopleTo allow us to research this situation, please provide the name of the settlement to which the
check reissue request relatesThis information will allow us to access the relevant information and provide whatever information is available regarding possible timing of a reissueThank you

Initial Business Response /* (1000, 5, 2015/05/13) */
Rust Consulting is in receipt of complaint #***, which relates to Ahdoot v Babolat, NoCV13-(DCal.)Rust is engaged as the Settlement Administrator in this matter with the objective of carrying out the terms of the settlement from
a neutral, administrative perspectiveRust is not a party to the settlement and does not have the authority to act outside of its terms
We have received the complainant's claim form and it has been approved for paymentIn accordance with the court's instructions, payments are scheduled to mail on July 13,
Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I am rejecting this response because: This is not consistent with what they communicated when they called me with an updateIt appears they continue to just move out the date Thet communicated it would be weeks in mid December now it it something different.Not sure why it would take longer than six months to complete this

Rust Consulting is in receipt of complaint #***, which relates to the indirect settlement in In re Dynamic Random Memory (DRAM) Antitrust Litigation, MDL No(N.DCal.)Rust specializes in the administration of settlements and similar programs involving notification, contact centers,
claims processing, and fund distributionRust is a neutral, third-party administrator engaged to carry out certain administrative aspects of the DRAM Indirect Settlement and does not have the authority to act outside of its termsRust has conducted additional research into the complainant’s claim and we anticipate issuing a settlement payment to her within the next 4-weeksWe have been in touch with her directly and will follow up with her regarding the details of her payment amount and the mailing date

Rust Consulting is in receipt of complaint ***Rust is a third-party firm that performs administrative services such as notification, claims processing, payment distribution, and contact center service for class action settlements, remediation programs, and similar mattersWe apologize for
the untimely response, and remain committed to providing accurate responses to all complaints in a timely mannerDue to a data migration currently underway, we do not have access to the complainant’s specific records at this time, and thus our response provides general informationHowever, we believe this general information is sufficient to respond to the complaintIf not, we should be able to provide more detailed information, such as complainant-specific mailing and call histories, within 1-weeksThis complaint deals with a refund program agreed to in a Consent Order between Navient and the FDIC for which Rust was engaged as payment administratorAll processes described below were approved by those parties, as outlined in the Consent Order and with their explicit approvalWe cannot speak specifically to the complaints of unsatisfactory customer service without accessing the calls and records, which are currently unavailable (as described above)However, we take seriously these complaints and are dedicated to providing accurate information in a courteous manner to all callersWith respect to the facts underlying the complaint, all payments were initially issued the final week of December Through November 2015, any payments returned as undeliverable were remailed in accordance with the results of tracing through one of several commercial servicesChecks were also reissued throughout this period in accordance with all valid requests for reissue received by phone or correspondence accommodated A final check expiration date of December 26, was promoted via telephone, correspondence, and the checks themselves. Individuals requesting reissuance of checks after the deadline have been informed that the funds have gone into an unclaimed property (“escheatment”) process, and they should contact Navient directly in order to retrieve any funds to which they are entitled Live telephone service and written correspondence support were discontinued in January The final void date and check reissue deadline has passed, and all uncashed or undeliverable funds have been remitted to Navient as of January 2016, which is handling the escheatment processRust no longer holds the funds and can no longer distribute payments associated with this matter

Initial Business Response /* (1000, 5, 2015/06/02) */
Rust Consulting is in receipt of complaint #***, which relates to the Independent Foreclosure Review (IFR) payment agreementRust - a neutral, third-party administrator engaged as the Paying Agent in this matter - was engaged to carry out
certain administrative aspects of the agreement as established by the servicers and regulators and to answer borrowers' questionsRust is not a party to the payment agreement and does not have the authority to act outside of its terms
Rust is following up directly with this complainantOnce we obtain her properly completed documentation, we will process her request

Initial Business Response /* (1000, 5, 2015/11/19) */
Rust Consulting is in receipt of complaint #***Unfortunately the complaint does not sufficiently identify the caseRust administers hundreds of concurrent settlements and in order to research and respond to this complaint, we need more
information
The case name may be found on a notice or claim form; it would typically be something like "Name vName, Case No1234," or "In re Case Name Litigation," etcWe may also be able to determine what case it is by the return address /PO Box number, or any toll-free telephone number or settlement-specific website, if one was established for the case and listed in any notice or claim form materials
Rust will look into this issue promptly upon receipt of the additional information requested
Initial Consumer Rebuttal /* (3000, 7, 2015/11/23) */
***
Check # ***
Claim#***
Date: February /
Amount Only $3,( Three Thousand Dollar )
To whom it may concern at paying Agent, Rust Consulting.Inc
Sir,Madam, the Check description above was sending to me from Bank Of America by you on this address;
***
Falls Church, Va
Unfortunately during that time I was overseas,I came back to the state after one year, So the Check was expired (passed days)I will be appreciated if you send me valid Check with same amount direct to my account in my bank below:
BB&T Bank
***
Thank you
Reply, Re
Final Business Response /* (4000, 9, 2015/11/24) */
Rust Consulting is in receipt of the follto complaint #***, which relates to the Independent Foreclosure Review (IFR) payment agreementRust is the Paying Agent in the IFR distribution processRust specializes in the administration of class action settlements and similar programs involving notification, contact centers, claims processing, and fund distribution
Rust--a neutral, third-party administrator engaged as the Paying Agent in this matter--was engaged to carry out certain administrative aspects of the agreement as established by the servicers and regulators and to answer borrowers' questionsRust is not a party to the payment agreement and does not have the authority to act outside of its terms
The complainant's check was mailed on February 16, 2015, and expired on June 10, The deadline for the complainant to request that his check be reissued (June 5, 2015) has passedThe funds will escheat to his state's unclaimed property division early in The complainant may seek to claim the funds through his state's escheatment process at http://vamoneysearch.org/

Rust Consulting is in receipt of complaint #***, which relates to a settlement between GMAC Mortgage, LLC and the United States Department of Justice regarding alleged violations of the Servicemembers Civil Relief ActRust specializes in the administration of settlements and similar programs
involving notification, contact centers, claims processing, and fund distributionRust is a neutral, third-party administrator engaged to carry out certain administrative aspects of this settlement and does not have the authority to act outside of its termsRust sent the complainant’s check via FedEx on Friday, December Our tracking records indicate that the check has been delivered and cashed successfully

I am rejecting this response because:Multiple US Bank representatives contacted Rust to ask what information needed to be sent and where did it need to be sentThe Rust representatives were unable to provide the informationSo, how can they send the information needed? I have spoken to several reps at US Bank and they are unaware of this process for a check to be re-issued

Rust Consulting is in receipt of complaint #***, which relates to the settlement In re Groupon, IncMarketing and Sales Practices Litigation, 3:11-md-02238, MDL No(S.DCal.) (“In re Groupon”)Rust specializes in the administration of settlements and similar programs involving
notification, contact centers, claims processing, and fund distributionRust is a neutral, third-party administrator engaged to carry out certain administrative aspects of the In re Groupon settlement and does not have the authority to act outside of its terms.Rust has received the complainant’s claimWe are currently working with the parties to complete the validation of all class members’ claims, with the expectation that our role in the validation will be completed within the month (January 2017)The parties will then review the resultsUpon receiving approval from the parties, Rust will calculate the amounts due to each class memberFinally, Groupon will credit class members’ Groupon accounts with the appropriate amounts based on Rust’s calculations.We do not have any further information to provide at this point in the process regarding the eventual account credits

Initial Business Response /* (1000, 5, 2015/07/20) */
Rust Consulting is in receipt of complaint #***, which relates to the Independent Foreclosure Review (IFR) payment agreementRust is the Paying Agent in the IFR distribution processRust specializes in the administration of class action
settlements and similar programs involving notification, contact centers, claims processing, and fund distribution
Rust--a neutral, third-party administrator engaged as the Paying Agent in this matter--was engaged to carry out certain administrative aspects of the agreement as established by the servicers and regulators and to answer borrowers' questionsRust is not a party to the payment agreement and does not have the authority to act outside of its terms
We have spoken with the complainant and provided clarification regarding the deadline information she was previously providedWe have now received all required documentation from her to process her paymentShe has a direct contact to whom she can direct any future questions
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No one is requesting Rust Consulting to respond out of their purviewIf you send communication that provides opportunity to submit information within a specific time period, the company should honor without directing communication to an outside party
I will not accept this response until the consulting firm (Rust) follows through
Final Business Response /* (4000, 9, 2015/07/28) */
Rust Consulting is in receipt of the follto complaint #***We have nothing to add to our previous response

I am rejecting this response because: I do not believe my husband filed a separate claim re: Korean AirlinesIt might have been picked up by the system as part of the larger litigation settlement. Could you please send me proof of my husband's filing? Because if he did, I must have also done so and I would like to check at my end. As committed by them, I await to hear from Rust in the matterThe best way to reach me is on ***If you get the answering machine, please leave a number I can call back and speak to a human being. Many thanks. *** ***

Initial Business Response /* (1000, 5, 2015/12/30) */
Rust Consulting is in receipt of complaint #***, which relates to Federal Trade Commission and State of Connecticut vLeanspa, LLC, No311-cv-(DConn.)Rust is engaged as the Settlement Administrator in this matter with the
objective of carrying out the terms of the settlement from a neutral, administrative perspectiveRust is not a party to the settlement and does not have the authority to act outside of its terms
The complainant's reissued check is mailing today (Dec30, 2015) to the updated address listed in her complaintPlease allow 7-business days for deliveryIf the complainant has further concerns, she may contact the FTC vLeanspa hotline toll-free at*** or write to:
FTC vLeanspa
Claims Administration Center
***
Faribault, MN 55021-
Initial Consumer Rebuttal /* (2000, 7, 2015/12/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Rust Consulting is in receipt of complaint #[redacted]. As requested, we will reach out to the complainant directly, in order to determine which case she is inquiring about (Rust administers hundreds of concurrent settlements and similar projects and cannot research and respond to a complaint without...

specific information) and to address her questions from there.