Rustic Acres Furniture and Interior Design

What the customer is stating, for the most part is true.The customer did have Issues with both sofas that were special ordered,We have supplied two sofas at no additional cost to the customer.Did not charge a delivery fee in either case and have provided the best possible service in trying toresolve this issue.We have never in any way ignored or have not responded to any of the customer’s e-mails or phonecallsA prompt repiy has always been given.The manufacturer has not given us a “refund” for this customer’s sofaThey have Issued usa credit.We are happy and wiliilng to give this customer 100% credit for the full purchase price of her sofaIncluding sales tax($899.94) And have advised the customer of this.We have been in the furniture business for over years and know how important it is to have apleased consumer while supplying superior service.This is why we welcome a resolution in this matter with the outcome of having a pleased customer as aend result.We look forward to this customer coming into our showroom to reselect any item of their choice.Thank you for your time.Best regards,David R***

What the customer is stating, for the most part is true.The customer did have Issues with both sofas that were special ordered,We have supplied two sofas at no additional cost to the customer.Did not charge a delivery fee in either case and have provided the best possible service in trying toresolve... this issue.We have never in any way ignored or have not responded to any of the customer’s e-mails or phonecalls. A prompt repiy has always been given.The manufacturer has not given us a “refund” for this customer’s sofa. They have Issued usa credit.We are happy and wiliilng to give this customer 100% credit for the full purchase price of her sofaIncluding sales tax. ($899.94) And have advised the customer of this.We have been in the furniture business for over 42 years and know how important it is to have apleased consumer while supplying superior service.This is why we welcome a resolution in this matter with the outcome of having a pleased customer as aend result.We look forward to this customer coming into our showroom to reselect any item of their choice.Thank you for your time.Best regards,David R***

What the customer is stating, for the most part is true.The customer did have Issues with both sofas that were special ordered,We have supplied two sofas at no additional cost to the customer.Did not charge a delivery fee in either case and have provided the best possible service in trying toresolve
this issue.We have never in any way ignored or have not responded to any of the customer’s e-mails or phonecallsA prompt repiy has always been given.The manufacturer has not given us a “refund” for this customer’s sofaThey have Issued usa credit.We are happy and wiliilng to give this customer 100% credit for the full purchase price of her sofaIncluding sales tax($899.94) And have advised the customer of this.We have been in the furniture business for over years and know how important it is to have apleased consumer while supplying superior service.This is why we welcome a resolution in this matter with the outcome of having a pleased customer as aend result.We look forward to this customer coming into our showroom to reselect any item of their choice.Thank you for your time.Best regards,David R***

What the customer is stating, for the most part is true.The customer did have Issues with both sofas that were special ordered,We have supplied two sofas at no additional cost to the customer.Did not charge a delivery fee in either case and have provided the best possible service in trying toresolve...

this issue.We have never in any way ignored or have not responded to any of the customer’s e-mails or phonecalls. A prompt repiy has always been given.The manufacturer has not given us a “refund” for this customer’s sofa. They have Issued usa credit.We are happy and wiliilng to give this customer 100% credit for the full purchase price of her sofaIncluding sales tax. ($899.94) And have advised the customer of this.We have been in the furniture business for over 42 years and know how important it is to have apleased consumer while supplying superior service.This is why we welcome a resolution in this matter with the outcome of having a pleased customer as aend result.We look forward to this customer coming into our showroom to reselect any item of their choice.Thank you for your time.Best regards,David R[redacted]

What the customer is stating, for the most part is true.The customer did have Issues with both sofas that were special ordered,We have supplied two sofas at no additional cost to the customer.Did not charge a delivery fee in either case and have provided the best possible service in...

trying toresolve this issue.We have never in any way ignored or have not responded to any of the customer’s e-mails or phonecalls. A prompt repiy has always been given.The manufacturer has not given us a “refund” for this customer’s sofa. They have Issued usa credit.We are happy and wiliilng to give this customer 100% credit for the full purchase price of her sofaIncluding sales tax. ($899.94) And have advised the customer of this.We have been in the furniture business for over 42 years and know how important it is to have apleased consumer while supplying superior service.This is why we welcome a resolution in this matter with the outcome of having a pleased customer as aend result.We look forward to this customer coming into our showroom to reselect any item of their choice.Thank you for your time.Best regards,David R[redacted]

Review: Made a $200 deposit on 09/24/2015 at Rustic Acres Furniture for a sofa. Rustic Acres ordered the sofa from the manufacturer, Jackson Furniture Cleveland TN. Paid remainder of balance of $699.94 on 10/13/2015. Sofa was delivered within a few days. On November 20, 2015 I stopped in at Rustic Acres to let them know that there were issues with the sofa. The padding on all seat cushions was bunching up. It was uncomfortable to look at and to sit on. I emailed photos of the seats shortly after that. Rustic Acres contacted the manufacturer, who then said they would make a replacement sofa. After the replacement sofa was delivered in mid February, the same issues occurred. Rustic Acres contacted the sofa manufacturer, who agr[redacted] to refund our money. Rustic Acres has refused to refund our money, stating that they are only willing to give us a store credit. I attempted to do a charge back thru Visa, but it was outside the time frame limits.Desired Settlement: We want a full refund for the price of the sofa, and for Rustic Acres to pick up the defective sofa. They have refused to answer our emails.

Business

Response:

What the customer is stating, for the most part is true.The customer did have Issues with both sofas that were special ordered,We have supplied two sofas at no additional cost to the customer.Did not charge a delivery fee in either case and have provided the best possible service in trying toresolve this issue.We have never in any way ignored or have not responded to any of the customer’s e-mails or phonecalls. A prompt repiy has always been given.The manufacturer has not given us a “refund” for this customer’s sofa. They have Issued usa credit.We are happy and wiliilng to give this customer 100% credit for the full purchase price of her sofaIncluding sales tax. ($899.94) And have advised the customer of this.We have been in the furniture business for over 42 years and know how important it is to have apleased consumer while supplying superior service.This is why we welcome a resolution in this matter with the outcome of having a pleased customer as aend result.We look forward to this customer coming into our showroom to reselect any item of their choice.Thank you for your time.Best regards,David R[redacted]