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Rustic Design Co

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Rustic Design Co Reviews (3)

Here are the facts:
7/11/2015You purchased a 108"x46"xFarmhouse Table on order#
*** with a 8/22/due dateYou and your wife did not know what stain color you wanted at
the time of purchaseThis is why it say "Stain TBA" (Stain To Be Advised)
on the sales order you signed and acknowledged I informed you that you had a week (8/15/2015) before delivery
date to provide us with the stain color to prevent any delays in you order8/19/2015You called and spoke with Jennifer *** and told her that you
wanted the bottom of the table “Antique White” but did not give her the stain
color for the top of the table8/22/2015You called the store at 5:00pm and spoke with Michael *** to
get a status of your order and he said that we would call you backI called you back at 5:35pm and you did not answer and got your
*** voicemail (I did not leave a message).I called you back again at 5:40pm and left you a message and
explained that you still have not given us the stain color for the top of the
tableI also left you my personal cell phone number to call me back to which
you did not8/27/2015You called the store and spoke with me (Richard ***) and you
asked for a refund because we did not meet our delivery dateFirst I told you
that we do not issue refunds and then gave you the option to transfer your
balance to store credit to which you declined
The facts are simple, you have still yet to give us the Stain
color you want your 108"x46"xFarmhouse table top and this has and
is still causing a delay in delivery
Once we receive the stain color you want for the top of the
108"x46"xFarmhouse table top we can have it ready for delivery
within business days
If you have any further questions please feel free to contact meIt was ***'s responsibility to contact us by 8/15/to advise us of the stain color they wanted their tableAs of today we STILL do not have the stain color for the top of the tableSimply put, we were and still are unable to deliver his table because *** has not fulfilled his obligation to advise stain color

Revdex.com:
This letter is to inform you that Rustic Design Co has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/27/8:38:PM and assigned ID ***.
Regards,

Here are the facts:
0pt;">
7/11/You purchased a 108"x46"xFarmhouse Table on order#
*** with a 8/22/due date
You and your wife did not know what stain color you wanted at
the time of purchaseThis is why it say "Stain TBA" (Stain To Be Advised) on the sales order you signed and acknowledged
I informed you that you had a week (8/15/2015) before delivery
date to provide us with the stain color to prevent any delays in you order
8/19/You called and spoke with Jennifer *** and told her that you
wanted the bottom of the table “Antique White” but did not give her the stain
color for the top of the table
8/22/You called the store at 5:00pm and spoke with Michael *** to
get a status of your order and he said that we would call you back
I called you back at 5:35pm and you did not answer and got your
*** voicemail (I did not leave a message)I called you back again at 5:40pm and left you a message and
explained that you still have not given us the stain color for the top of the
tableI also left you my personal cell phone number to call me back to which
you did not
8/27/You called the store and spoke with me (Richard ***) and you
asked for a refund because we did not meet our delivery dateFirst I told you
that we do not issue refunds and then gave you the option to transfer your
balance to store credit to which you declined
The facts are simple, you have still yet to give us the Stain
color you want your 108"x46"xFarmhouse table top and this has and
is still causing a delay in delivery
Once we receive the stain color you want for the top of the
108"x46"xFarmhouse table top we can have it ready for delivery
within business days
If you have any further questions please feel free to contact me
It was ***'s responsibility to contact us by 8/15/to advise us of the stain color they wanted their tableAs of today we STILL do not have the stain color for the top of the tableSimply put, we were and still are unable to deliver his table because *** has not fulfilled his obligation to advise stain color

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Address: 2010 Bayport Blvd, Seabrook, Texas, United States, 77586-2809

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