Rustic Garden

This incident occurred while I was operating a completely different business with two other partners, this business was named The Raw StudioThat business ended a little after the hard drives were fried during a remodel and at that time my partners and I decided to close it down due to the extent
of damage it causedAll families affected were offered re-takes and there were no dissatisfied clients except for Mrs*** Mrs*** has been a very difficult customer to satisfyNothing we have done will resolve her issuesOnly pictures were able to be recovered of Mrs***'s daughter and the nieceThese pictures were edited and sent to Mrs*** via our website at the time (The Raw Studio) This incident not only affected Mrs*** but affected other families and nearly past clientsA refund was offered at which time Mrs*** failed to accept demanding 'all' the pictures from her photo-shootMrs*** came into our business very upset yelling at our employee(s)When we contacted Mrs***, she refused to come in for a refund. Time after time she continues to bad mouth my new business, The Rustic Garden on our facebook page and on a public and local pageAgain, I let it go as I understand that I will not be able to please each and every customer no matter what I say or doI also let it go because that was an old business and I run my business, The Rustic Garden completely different Mrs*** has consistently bad mouthed my name and my association with The Rustic Garden business at which I felt compelled to stand up for and decided at one point to explained the entire situation to our fans on facebook and on a public community page. She was very upset by that but it cleared up a lot of questions and many thanked meI feel her complaint is irrelevant as this incident occurred with a completely different business and not my current businessMrs*** has not accepted any FREE shoots from The Rustic Garden and has continued to complain to people in the community. It is not surprising to me that she filed this complaint, it was only a matter of timeAgain, thank you for your immediate assistance and with this matter and I hope we may be able to resolve it as soon as possibleIf you have any further questions please contact me at ###-###-####Thank you! The images I upload are proof of the business The Raw Studio's existence

This incident occurred while I was operating a completely different business with two other partners, this business was named The Raw Studio. That business ended a little after the hard drives were fried during a remodel and at that time my partners and I decided to close it down due to the extent...

of damage it caused. All families affected were offered re-takes and there were no dissatisfied clients except for Mrs. [redacted].  Mrs. [redacted] has been a very difficult customer to satisfy. Nothing we have done will resolve her issues. Only 4 pictures were able to be recovered of Mrs. [redacted]'s daughter and the niece. These pictures were edited and sent to Mrs. [redacted] via our website at the time (The Raw Studio) This incident not only affected Mrs. [redacted] but affected 4 other families and nearly 35 past clients. A refund was offered at which time Mrs. [redacted] failed to accept demanding 'all' the pictures from her photo-shoot. Mrs. [redacted] came into our business very upset yelling at our employee(s). When we contacted Mrs. [redacted], she refused to come in for a refund. Time after time she continues to bad mouth my new business, The Rustic Garden on our facebook page and on a public and local page. Again, I let it go as I understand that I will not be able to please each and every customer no matter what I say or do. I also let it go because that was an old business and I run my business, The Rustic Garden completely different.  Mrs. [redacted] has consistently bad mouthed my name and my association with The Rustic Garden business at which I felt compelled to stand up for and decided at one point to explained the entire situation to our fans on facebook and on a public community page. She was very upset by that but it cleared up a lot of questions and many thanked me. I feel her complaint is irrelevant as this incident occurred with a completely different business and not my current business. Mrs. [redacted] has not accepted any FREE shoots from The Rustic Garden and has continued to complain to people in the community. It is not surprising to me that she filed this complaint, it was only a matter of time. Again, thank you for your immediate assistance and with this matter and I hope we may be able to resolve it as soon as possible. If you have any further questions please contact me at ###-###-####. Thank you! The images I upload are proof of the business The Raw Studio's existence.