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Ruston/Lincoln Chamber of Commerce

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Reviews Ruston/Lincoln Chamber of Commerce

Ruston/Lincoln Chamber of Commerce Reviews (3)

Initial Business Response /* (1000, 5, 2016/07/13) */
The customer contacted us on July 7, for the first time, to let us know that we were deducting premiums from his bank account for a tenant policy that he thought he'd cancelled. We reviewed all correspondence and listened to all calls received...

from the customer, but there was no record of him cancelling his tenant insurance with us (only his car insurance). Our policy allows us to back date cancellations to 60 days prior and offer a corresponding refund. However, because we understand the importance of excellent customer service, the customer was informed that we will be refunding him for 100% the premiums deducted from his account for his recently cancelled tenant policy.

Initial Business Response /* (1000, 5, 2016/12/21) */
This client has been contacted by a supervisor and the issues have been resolved.

Initial Business Response /* (1000, 5, 2016/12/16) */
Thank you for the opportunity to rectify this matter with our client. I have been in contact with our client and am pleased to advise the issue has been resolved and I was able to meet her desired resolution.
Initial Consumer Rebuttal /*...

(2000, 7, 2016/12/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to thank those at Johnson Inc for addressing and looking into this matter as quickly as they did. They take their customer satisfaction very seriously. They stepped up and were able to issue my refund before the required date. Thank you to Johnson for providing excellent customer service.

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