Rusty Nutz & Rodz

Hello *** -
I hope you're having
a great dayYour message is the first we've heard of this issue, so I apologize if you previously sent something that was swept by our inbound mail filtersI am able to locate a purchase and credit memo for this customer, however the purchase amount was for $642.95; not $A credit memo was issued in our system, which means the return was processedI will need to request that our Accounting group pull the details and documentation pertaining to the refund itselfI will request that information and get back with you shortlyI just wanted to ensure that we sent a response to you quickly, as you indicated you previously reached outI will follow up when I have more informationI intend to get back with you before the close of business tomorrowThank you,***
RUSTY NUTZ & RODZ, LLC.(714) *** Local / International(877) *** Toll Freewww.RustyNutzRodz.com

***,
I apologize, but I just found this email now. This issue has not been resolved and I have not heard anything from the company. They have the item and my money. The invoice from them clearly states that I ordered a wiring kit for a Dodge Challenger. What I received is a wiring kit for a hot rod application. Please reopen this case and request a response from them. Thank you in advance.
*** ***, Broker/Owner
*** *** *** *** *** ***
Office: 320-***
Cell: 320-***
Fax: 320-***
website: www***

Hello *** - I hope you're having a great dayYour message is the first we've heard of this issue, so I apologize if you previously sent something that was swept by our inbound mail filters.I am able to locate a purchase and credit memo for this customer, however the purchase amount was for
$642.95; not $A credit memo was issued in our system, which means the return was processedI will need to request that our Accounting group pull the details and documentation pertaining to the refund itselfI will request that information and get back with you shortlyI just wanted to ensure that we sent a response to you quickly, as you indicated you previously reached out.I will follow up when I have more informationI intend to get back with you before the close of business tomorrow.Thank you,***RUSTY NUTZ & RODZ, LLC.(714) *** Local / International(877) *** Toll Freewww.RustyNutzRodz.com

[redacted],I apologize, but I just found this email now.  This issue has not been resolved and I have not heard anything from the company.  They have the item and my money.  The invoice from them clearly states that I ordered a wiring kit for a 1973 Dodge Challenger.  What I received is a wiring kit for a hot rod application.  Please reopen this case and request a response from them.  Thank you in advance.   [redacted], Broker/Owner[redacted]Office:  320-[redacted]Cell:  320-[redacted]Fax:  32...⇄

Review: I was told the product I purchased would work for the vehicle intended. It was not described properly and the product did not work for my application. I returned the item on May 18, 2015 in the original packaging and asked for a refund of my money. I was told it would take awhile to process the refund. It is June 28 and still not refund. They said they are checking with the manufacturer of the item first. I didnt buy the product from the manufacture, I bought it from Rusty Nutz. Thats who should issue the refund to me.Desired Settlement: Refund the entire amount of my purchase.

Business

Response:

Hello [redacted] -