Ruth Anns Beauty Shop

This is what I haveThe warranty that I bought with my car was the first one listed there ( [redacted] ***)The email thread from Jason was when everything startedFrom then, I just drove my car to the dealership and someone who was always standing outside helping will top off my oilI never had to sign up or make an appointment, so I have no proof of every single time I wentHowever, they have a system that recognizes every time a customer's car arrives (showing your name at a TV), so I am sure they keep track of customers coming in (you could probably request this).Please note that whenever the problem started, my car was below 55,000mi and I had owned it for years or soThe car was still covered by the factory warranty.I believe the original manager handling this was Jason [redacted] , he is no longer with the companyMy advisor after him was Asma ***, but she is not very responsiveHowever, she is aware of the issue as she helped me with another issue (that probably was caused by this same original issue) last yearThe issue was involving an oil problem as well, which was determined by them to be the "thermostat"It was covered by my warranty (it totalled about $2,I believe), but again, this probably was just a consequence of the oil leak that was causing everything and that was never fixed.At this point, I don't feel comfortable reaching out to the dealership to ask for a list of visits I madeRegards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,Dear Revdex.com and Mr***,First, we need to clarify somethingThe "substantially higher value" that Mr*** alluded to (offered to me by MrC***) was $31,000....as tracredit for another car with a *** DealershipHe did NOT say anything about it being a dealer buy back, as Mr*** has claimed Shockingly, this value is actually about $1,to $2,LESS than the trade in value suggested by *** *** *** value.More importantly, my bigger loss by far is having to traa damaged car that has had mechanical issues and some major repairs after only - months of ownership and forced to take a huge new-car depreciationI had intended to keep the car for my usual or years by which time the disproportional new-car depreciation would have been leveled off and insignificant I would not have bought the car in the first place if Audi Central had informed me of the $6,000+ damage that the car had sustainedI understand Audi Central is claiming ignorance on their "Audi Certified Pre-Owned" vehicles's history (for which I'm still not completely doubt-free, for the accident/repair occurred merely weeks prior to my purchase) However, it doesn't seem fair nor a classy customer care for Audi to feel that it's just my bad luck that I bought a lemon from their highly touted premium pre-owned vehicle programLet's be completely sincere here, would you, Mr***, buy an used car knowing that it had $6,worth of damage? Would anyone? Ask aroundI haven't met one single person I related my experience to who have said that they would buy the car.My meeting with MrC*** ended with his aforementioned offer as the best that he/Audi can do for meIf that was Audi "gone out of their way" to assist me, I must say that Audi Customer care leaves much to be desired.Sincerely, *** **

This is what I haveThe warranty that I bought with my car was the first one listed there (*** *** ***). The email thread from Jason was when everything startedFrom then, I just drove my car to the dealership and someone who was always standing outside helping will top off my oilI
never had to sign up or make an appointment, so I have no proof of every single time I wentHowever, they have a system that recognizes every time a customer's car arrives (showing your name at a TV), so I am sure they keep track of customers coming in (you could probably request this).Please note that whenever the problem started, my car was below 55,000mi and I had owned it for years or soThe car was still covered by the factory warranty.I believe the original manager handling this was Jason ***, he is no longer with the companyMy advisor after him was Asma ***, but she is not very responsiveHowever, she is aware of the issue as she helped me with another issue (that probably was caused by this same original issue) last yearThe issue was involving an oil problem as well, which was determined by them to be the "thermostat"It was covered by my warranty (it totalled about $2,I believe), but again, this probably was just a consequence of the oil leak that was causing everything and that was never fixed.At this point, I don't feel comfortable reaching out to the dealership to ask for a list of visits I made. Regards, *** ** ***

We provided Mr. ** with a copy of the clean [redacted] report on 10/07/2014 when he purchased the vehicle (which we have a signed copy). This is a free document that we provide to all clients buying vehicles from us and the only report that we use. We are only aware of repair work...

that we perform (both mechanicly and cosmeticly) and nothing of previous repairs done by any previous owners. Our General Sales Manger, Gerald C[redacted] was contacted at the beginning of July by Mr. ** and he was given an offer for us to purchase his vehicle back at more substanialy higher value than he was given at the [redacted] dealer.We have not heard back from Mr. [redacted] however we have gone out of our way to assist him. Thank you, Danny P[redacted]713-596-3501