Rutherford Construction Company Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,

Dear Joyce,*** *** states in his complain that the advertisement he received in the mail states no additional chargesPlease review the enclosed advertisements that state, $includes basic window installation only, some options and labor may affect final priceThis was discussed also
between *** and our Estimator when *** received the writeen estimateThe ads also point out this is on double hung windows onlyIncluded in the quote at his request is one lite glider and one lite glider, which by quote is a higher price as seen on the estimateTo address the issue of the low E glass and argon gasThere are codes and requirements by state, county and city of Pittsburgh that require the U Factor of replacement windows be or lower to be installed in homesA window without the low E and argon gas is a U FactorAll of the claims on our website are true, we stand behind them.We also offer a lowest price guarantee on a competitive, same quality productWe are sorry Mr*** feels he has been treated unfairly, we are willing to work with him or price match an equal product We can also sell him these windows minus the labor charge of $per window, not $each as he states.Please contact me with any questions.Thank YouJohn M***###-###-####

Dear [redacted],I am writing in response to complaint #[redacted] In speaking to [redacted] about the issues concerning her patio door, we feel we have confirmed the problems. We have contacted the Polaris Windows & Door company for a warranty claim representative to inspect the problem they will...

contact [redacted], to schedule an appointment, we will assist them and ensure this issue is resolved let you know once it is completed.The letters states that we closed the Harmony showroom then transferred all employees to the Castle Shannon location. This is not a true statement “Windows R US North” is a separate entity and corporation, none of their employees work for us at the Castle Shannon location. Since we are the corporate store we agreed to take care of the North Store customers. As far as repairs and warranty claims they are covered by the manufacturers. Our intent is to keep all the Windows R Us customers happy with the product purchased at Windows R Us North as well as Windows R Us Pittsburgh.Thank You,John *. M[redacted]