Dear ***,I am writing in response to complaint # [redacted] In speaking to [redacted] about the issues concerning her patio door, we feel we have confirmed the problemsWe have contacted the Polaris Windows & Door company for a warranty claim representative to inspect the problem they will contact ***, to schedule an appointment, we will assist them and ensure this issue is resolved let you know once it is completed.The letters states that we closed the Harmony showroom then transferred all employees to the Castle Shannon locationThis is not a true statement “Windows R US North” is a separate entity and corporation, none of their employees work for us at the Castle Shannon locationSince we are the corporate store we agreed to take care of the North Store customersAs far as repairs and warranty claims they are covered by the manufacturersOur intent is to keep all the Windows R Us customers happy with the product purchased at Windows R Us North as well as Windows R Us Pittsburgh.Thank You,John *M [redacted]
Dear ***,I am writing in response to complaint # [redacted] In speaking to [redacted] about the issues concerning her patio door, we feel we have confirmed the problemsWe have contacted the Polaris Windows & Door company for a warranty claim representative to inspect the problem they will contact ***, to schedule an appointment, we will assist them and ensure this issue is resolved let you know once it is completed.The letters states that we closed the Harmony showroom then transferred all employees to the Castle Shannon locationThis is not a true statement “Windows R US North” is a separate entity and corporation, none of their employees work for us at the Castle Shannon locationSince we are the corporate store we agreed to take care of the North Store customersAs far as repairs and warranty claims they are covered by the manufacturersOur intent is to keep all the Windows R Us customers happy with the product purchased at Windows R Us North as well as Windows R Us Pittsburgh.Thank You,John *M [redacted]