Rutherford Stables Inc.

We have requested more detailed information from MrKapinos to narrow our search We cannot just do an enterprise wide sweep of our email system This information has not been provided There will be no further action without some sort of evidence supporting the claim

OUR RESPONSE HAS BEEN SENT DIRECTLY TO THE CUSTOMER:Good Day *** ***,We have been informed that your *** *** headset has a cable issue. We do have options for a replacement cable for the UNP PC CABLE but it requires you to order at ***. Please respond with a copy of
your receipt and we will replace your *** *** with a new headset under our warranty policy. I await your response so we can ship the new headset immediately and I apologize for the inconvenience this has caused.All the Best,Janice T***Contact Center Manager-Customer Support, Service Admin, Tech SupportSennheiser Electronic Corp* *** ***, Old Lyme, CT 06371Phone ###-###-#### Ext***Fax ###-###-####***

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID *** and find that this resolution is satisfactory to me. I was contacted and told the reason for the delay and lack of communication was due to my original RA stating I only needed replacement headphones. I appreciate Sennheiser finally replacing the entire product because I truly love the headphones, however; I do not appreciate the lack of customer service. It took two months from the time I requested the repair, until I received the new replacement.
Sincerely,
Doug L***

My apologies for not updating the case online. We did reach out to the customer and came to a mutually satisfactory conclusion Best regards, Michael L*** Director Operations Americas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The Sennheiser [redacted] headset retails for $749.95 and comes with a two year warranty. In this particular case, the customer indicated the product was purchased on 10/1/2015 for $1,000, but when the customer provided a proof of purchase, the receipt stated that the product was actually purchased on...

11/8/2014, for $509.01. The unit was no longer within the two year warranty period, as it had expired on 11/8/2016. We have since contacted the customer and have reached an agreement on repairing his unit and returning it to him.

Complaint: [redacted]
I am rejecting this response because:The headset was a gift for my birthday in November so I do not have a receipt, and the only cable on [redacted] is $50.
Sincerely,
[redacted]

We are sorry that the Momentum BT headset is not pairing with the [redacted] or [redacted] devices.  As stated in the [redacted] warranty policy we will replace your headset with a new unit.  Please follow the directions below to return your headset to our repair...

facility:Please use the following link ([redacted]) to get to the [redacted] Service Portal to create a SERVICE ORDER and send the item in for warranty replacement. Once you have completed the online steps necessary to create a SERVICE ORDER the final step is to click the "FINISH" button at which time you will be taken to an online page that allows you to print a prepaid UPS label to cover shipping.NOTE: You will need to include your proof of purchase (ie: receipt from an authorized re-seller) for warranty purposes. If you have any questions regarding the warranty process please contact our Service Department directly via phone (Toll Free: [redacted]  Ext: * or Local: [redacted] or email [redacted]

We have reached out to [redacted] to notify him that we have set up a credit and sent him a [redacted] return shipping label.  Once this transaction is complete this will address [redacted] complaint.  Our apologies for this not being a smooth transaction from the start

We reached out to Mr. Huang and came to an agreement.  We are replacing his headphone with a [redacted] headphone.   Best regards, [redacted]

To satisfy our customer we will be sending out a set of cushions at no charge to the address in the complaint.[redacted]Director of Operations

Complaint:...

10988133
I am rejecting this response because:
"We cannot just do an enterprise wide sweep of our email system" I asked Sennheiser to get the records concerning the Area Sales Managers. Somebody in IT should know how. Or ask all the Area Sales Managers by email for the phone and email records as to me. That's a simple search.
Sincerely,
[redacted]

When this was raised to us in April/May timeframe we contacted [redacted] and replaced his [redacted] headphone with a new unit.    Best regards, Michael L[redacted] Director Operations Americas Sennheiser Electronic Corporation [redacted], Old Lyme, CT 06371