Complaint: I am rejecting this response because: "We cannot just do an enterprise wide sweep of our email system" I asked Sennheiser to get the records concerning the Area Sales ManagersSomebody in IT should know howOr ask all the Area Sales Managers by email for the phone and email records as to meThat's a simple search Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The headset was a gift for my birthday in November so I do not have a receipt, and the only cable on [redacted] is $ Sincerely, [redacted]
We are sorry that the Momentum BT headset is not pairing with the [redacted] or [redacted] devices As stated in the [redacted] warranty policy we will replace your headset with a new unit Please follow the directions below to return your headset to our repair facility:Please use the following link ( [redacted] ) to get to the [redacted] Service Portal to create a SERVICE ORDER and send the item in for warranty replacementOnce you have completed the online steps necessary to create a SERVICE ORDER the final step is to click the "FINISH" button at which time you will be taken to an online page that allows you to print a prepaid UPS label to cover shipping.NOTE: You will need to include your proof of purchase (ie: receipt from an authorized re-seller) for warranty purposesIf you have any questions regarding the warranty process please contact our Service Department directly via phone (Toll Free: [redacted] Ext: [redacted] or Local: [redacted] or email [redacted]
We reached out to MrHuang and came to an agreement We are replacing his headphone with a [redacted] headphone Best regards, [redacted]
To satisfy our customer we will be sending out a set of cushions at no charge to the address in the complaint[redacted] Director of Operations
Complaint: I am rejecting this response because: "We cannot just do an enterprise wide sweep of our email system" I asked Sennheiser to get the records concerning the Area Sales ManagersSomebody in IT should know howOr ask all the Area Sales Managers by email for the phone and email records as to meThat's a simple search Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because:The headset was a gift for my birthday in November so I do not have a receipt, and the only cable on [redacted] is $ Sincerely, [redacted]
We are sorry that the Momentum BT headset is not pairing with the [redacted] or [redacted] devices As stated in the [redacted] warranty policy we will replace your headset with a new unit Please follow the directions below to return your headset to our repair facility:Please use the following link ( [redacted] ) to get to the [redacted] Service Portal to create a SERVICE ORDER and send the item in for warranty replacementOnce you have completed the online steps necessary to create a SERVICE ORDER the final step is to click the "FINISH" button at which time you will be taken to an online page that allows you to print a prepaid UPS label to cover shipping.NOTE: You will need to include your proof of purchase (ie: receipt from an authorized re-seller) for warranty purposesIf you have any questions regarding the warranty process please contact our Service Department directly via phone (Toll Free: [redacted] Ext: [redacted] or Local: [redacted] or email [redacted]