Rutter's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms***We are in receipt of your letter dated September 1, regarding Case #***Our system processes all credit and debit transactions the same wayIf a customer pays at the pump, we send up a pre-authorization of $so that our customers can pump up to $worth of fuel
before the pump shuts offWithin minutes of the pump being finalized, we send the actual amount fueled to the financial Institution.Each financial institution processes these pre-authorizations differentlyThe way it appears on the customer's account depends entirely on their financial institutionIn most cases, when a card is processed as credit, the customer may notice a $charge until the payment is finalized at which time the institution should remove the $Rutter's only keeps the actual transaction value and nothing moreWhen the card is processed as debit, the actual amount will come through for the transaction within minutesUnfortunately, some financial institutions treat the pre-authorization amounts as account holds and depending on how quickly they process information, this hold can remain on the customer's card for hours or longer.To summarize, after the transaction is completed, Rutter's no longer has the hold on the customer's cardIt is up to the customer's financial institution to release the hold on the account.It may benefit the customer to speak with a representative from the Institution that issued her debit card to further explain their credit holdWe recommend that to avoid this issue the customer pre-pay inside the store when using this particular bank card.If I can be of further assistance, piease feel free to contact me at ###-###-####.Sincerely,Jere M***VP of Operations Rutter's Farm Stores