R.V. Carey's Plumbing & Heating, Inc

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: There are inaccuracy's in their responseAt no time did I mention anything about keeping the cost downThere isn't anything in his emails showing thatHe's making it sound as though I was asking him to NOT do things because of the expenseNot trueAlso, this statement is not accurate at all. ("I informed *** * in
the beginning that if we excavated his water line he would most likely
need professional landscaping to get his yard back to the pristine
condition it was in.") This next statement was after the factIt came when I complained.("I informed *** * that we would do everything in
our power to make his yard look as good as we could, but that we are
plumbers that specialize in plumbing, and not landscaping.") Second of all, by the time he got back to me about his landscaper, it was too late for me to do anything about it because the HOA wanted the damage repaired ASAPI have not asked for him to do anything about the concrete work, as he alluded that I didThe fact that he told me they are not landscapers, I agree withHowever, as the basis of my complaint, Item #in the contract calls for them to fill and tamp down to original grade and the pictures clearly show that they did not do that.As far as me being an angry customer, all I wanted was for then to fulfill their contractual obligations#17 was not fulfilled
Regards,
*** ***

For homeowners customers, new homes and potential home improvement customersRV Carey plumbing do not deserve to have at Revdex.com an A+ for the following reasons:
Poor WorkmanshipUnlicensed crewSome materials used during their plumbing job are recycled for previous jobs, those are dirty and frequently trips to truck to attach them and bring them to job location ready to installUnacceptable practiceLeaking issuesCrew is not supervised by master plummer

From: Shawn C*** Date: Fri, Jun 19, at 5:PMSubject: *** ResidenceTo: "***@myRevdex.com.org" ***,Thank you for the letter I would like to respond to the allegations of violation of the contract. On October 28th we were
called out to *** *’s residence for a water service estimate We showed up on time, and willing to help I walked the jobsite with *** * and explained the chain of events to him We were going to attempt to “pull” his new water service pipe through his existing one This method is not 100% effective all of the time, depending on hidden conditions This method is the most cost efficient way to install a new water service, and the least intrusive to the front yard *** * seemed very concerned about the cost of the project, and asked for ways that we could save him money I went back to the office, and put together a proposal for him that day. The next day I received an email accepting the proposal, and asking when we can start the project.On October 29th we arrived on-site with our labor and equipment We proceeded to dig a hole around his valve box in the front yard, and around the pipe on the inside of the house. We then cut his line and attempted to pull his new water line with no success We made two additional holes in the basement slab attempting to free the existing water line but had no luck.It was then the decision was made to excavate the entire water line from the city connection to the house This trench was extensive and large We completed the installation of the new water line and collected a inspection from *** the next morning At that time we backfilled the holes in the basement, and patched the concrete We also backfilled the ditch outside I informed *** * in the beginning that if we excavated his water line he would most likely need professional landscaping to get hi yard back to the pristine condition it was in I informed *** * that we would do everything in our power to make his yard look as good as we could, but that we are plumbers that specialize in plumbing, and not landscaping Once the job was complete I received several emails stating that we had left dust in his basement, and that we didn’t mop up after ourselves The concrete patch was never talked about, or ever brought up I sent technicians back to *** *’s residence twice trying to appease his numerous requests Eventually *** * seemed satisfied with the work performed, and he paid his bill in full.In April I heard from *** * once again letting me know that his yard was not as it was before we excavated the water service He wanted us to come back out and rake out the bumpy spots I reminded him of the exclusions in the proposal, and reminded him that we were not landscapers, and he requested we keep costs down I would not have been able to include the landscaping in my original bid and be awarded the job The cost would have been too much I offered to have my landscaper come by and give him a price for yard repairs *** * refused and was once again angry with the outcome He threatened to report us if we did not pay for his additional landscaping, which I refused We do not appreciate being threatened, or having our Revdex.com status altered We are a family owned and operated business who cares about our customers, and employees I have attached all correspondents between *** * and myself to help with this claim. We take this matter very seriously, and do not want one angry customer to affect our reputation as a good company in this area. Respectfully, Shawn C***Director of Plumbing ServicesRVC***’s Plumbing & Heating14650-C Rothgeb DriveRockville, MD 20850Office: ###-###-####Direct: ###-###-####Mobile: ###-###-####sc***@rvc***s.com

For homeowners customers, new homes and potential home improvement customersRV Carey plumbing do not deserve to have at Revdex.com an A+ for the following reasons:
Poor WorkmanshipUnlicensed crewMaterials used are some recycled for previous jobsLeaking issuesCrew is not supervised by master plummerDevice practice

From: Shawn C*** Date: Fri, Jun 19, at 5:PMSubject: *** ResidenceTo: "***@myRevdex.com.org" ***,Thank you for the letter I would like to respond to the allegations of violation of the
contract. On October 28th we were called out to *** *’s residence for a water service estimate We showed up on time, and willing to help I walked the jobsite with *** * and explained the chain of events to him We were going to attempt to “pull” his new water service pipe through his existing one This method is not 100% effective all of the time, depending on hidden conditions This method is the most cost efficient way to install a new water service, and the least intrusive to the front yard *** * seemed very concerned about the cost of the project, and asked for ways that we could save him money I went back to the office, and put together a proposal for him that day. The next day I received an email accepting the proposal, and asking when we can start the project.On October 29th we arrived on-site with our labor and equipment We proceeded to dig a hole around his valve box in the front yard, and around the pipe on the inside of the house. We then cut his line and attempted to pull his new water line with no success We made two additional holes in the basement slab attempting to free the existing water line but had no luck.It was then the decision was made to excavate the entire water line from the city connection to the house This trench was extensive and large We completed the installation of the new water line and collected a inspection from *** the next morning At that time we backfilled the holes in the basement, and patched the concrete We also backfilled the ditch outside I informed *** * in the beginning that if we excavated his water line he would most likely need professional landscaping to get hi yard back to the pristine condition it was in I informed *** * that we would do everything in our power to make his yard look as good as we could, but that we are plumbers that specialize in plumbing, and not landscaping Once the job was complete I received several emails stating that we had left dust in his basement, and that we didn’t mop up after ourselves The concrete patch was never talked about, or ever brought up I sent technicians back to *** *’s residence twice trying to appease his numerous requests Eventually *** * seemed satisfied with the work performed, and he paid his bill in full.In April I heard from *** * once again letting me know that his yard was not as it was before we excavated the water service He wanted us to come back out and rake out the bumpy spots I reminded him of the exclusions in the proposal, and reminded him that we were not landscapers, and he requested we keep costs down I would not have been able to include the landscaping in my original bid and be awarded the job The cost would have been too much I offered to have my landscaper come by and give him a price for yard repairs *** * refused and was once again angry with the outcome He threatened to report us if we did not pay for his additional landscaping, which I refused We do not appreciate being threatened, or having our Revdex.com status altered We are a family owned and operated business who cares about our customers, and employees I have attached all correspondents between *** * and myself to help with this claim. We take this matter very seriously, and do not want one angry customer to affect our reputation as a good company in this area. Respectfully, Shawn C***Director of Plumbing ServicesRVC***’s Plumbing & Heating14650-C Rothgeb DriveRockville, MD 20850Office: ###-###-####Direct: ###-###-####Mobile: ###-###-####sc***@rvc***s.com

Date: Tue, Sep 15, at 11:AM
sans-serif;">Subject: Gallon water heater installationTo: "***@myRevdex.com.org" Cc: *** *** , Karen M*** , Diane S*** , Mo H*** , Richard C***
***,
This email is in response to claim number ***. Please refer to the attached documents for review
*** *** called our company on September 25th 2014. He requested a water heater replacement for the next business day. He then sent us photographs of the existing water heater, and the surrounding area via email. In those pictures you can clearly see old rust stains on the existing floor, and that the floor is not new. These pictures were forwarded to my supplier for availability and pricing.
The new water heater was installed and paid for on September 26th 2014. The total for the installation was $1,850.00. We re-used the existing water heater pan that was on-site because the pan was in good shape, and did not need to be replaced. There was never any mention of any flood, or issues on the job when we completed the work. *** *** simply paid his bill, and we discarded the old water heater at a scrap yard
We then heard from *** *** on January 7th almost months later stating that we had “multiple plug blow-outs” during our water heater installation, which doesn’t make any sense. There are no plugs on a water heater, just connections for piping and a temperature pressure relief valve for safety. None of these would cause a flood during the installation because there is no water pressure on the system during installation. We are trained to leave the water heater temp at no more than degrees upon departure
*** *** then sent us photographs of damaged wood flooring on February 3rd. This flooring does not match the flooring that was shown in the photos from September 25th . *** *** claims to have installed the new flooring approxa week prior to the installation of the water heater.
I read his emails, and sent an internal email to my dispatch asking them to follow up with *** *** and his claims. We called and left several messages with no response.
We then received a complaint with the Revdex.com about this job in August approxmonths after he ignored our phone calls
We are requesting a receipt for the flooring installed a week prior to us installing the water heater. We would like to know why our office was never notified at the time of the flood, and why *** *** waited months to contact us about any issues from September. We would like to know why he never returned any of our phone calls when we tried to respond to the claim in January. We would like to know why he is asking for $3850.00. That is more than double the installation amount for the water heater.
After review of complaint #*** we have decided to decline *** ***’s request for a reimbursement in the sum of $3,850.00. We feel that his claim is false
Respectfully,
Shawn C***
Director of Plumbing Services
*** *** ***
Rockville, MD Office: ###-###-####
Direct: ###-###-####
Mobile: ###-###-####
www.rvcareys.com
***@rvcareys.com
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Date: Tue, Sep 15, at 11:AMSubject: Gallon water heater installationTo: "***@myRevdex.com.org" Cc: *** *** , Karen M*** , Diane S*** , Mo H***
, Richard C*** ***, This email is in response to claim number ***. Please refer to the attached documents for review. *** *** called our company on September 25th 2014. He requested a water heater replacement for the next business day. He then sent us photographs of the existing water heater, and the surrounding area via email. In those pictures you can clearly see old rust stains on the existing floor, and that the floor is not new. These pictures were forwarded to my supplier for availability and pricing. The new water heater was installed and paid for on September 26th 2014. The total for the installation was $1,850.00. We re-used the existing water heater pan that was on-site because the pan was in good shape, and did not need to be replaced. There was never any mention of any flood, or issues on the job when we completed the work. *** *** simply paid his bill, and we discarded the old water heater at a scrap yard. We then heard from *** *** on January 7th almost months later stating that we had “multiple plug blow-outs” during our water heater installation, which doesn’t make any sense. There are no plugs on a water heater, just connections for piping and a temperature pressure relief valve for safety. None of these would cause a flood during the installation because there is no water pressure on the system during installation. We are trained to leave the water heater temp at no more than degrees upon departure. *** *** then sent us photographs of damaged wood flooring on February 3rd. This flooring does not match the flooring that was shown in the photos from September 25th . *** *** claims to have installed the new flooring approxa week prior to the installation of the water heater. I read his emails, and sent an internal email to my dispatch asking them to follow up with *** *** and his claims. We called and left several messages with no response. We then received a complaint with the Revdex.com about this job in August approxmonths after he ignored our phone calls. We are requesting a receipt for the flooring installed a week prior to us installing the water heater. We would like to know why our office was never notified at the time of the flood, and why *** *** waited months to contact us about any issues from September. We would like to know why he never returned any of our phone calls when we tried to respond to the claim in January. We would like to know why he is asking for $3850.00. That is more than double the installation amount for the water heater. After review of complaint #*** we have decided to decline *** ***’s request for a reimbursement in the sum of $3,850.00. We feel that his claim is false. Respectfully, Shawn C***Director of Plumbing Services*** *** ***Rockville, MD 20850Office: ###-###-####Direct: ###-###-####Mobile: ###-###-####www.rvcareys.com***@rvcareys.com THIS E-MAIL IS CONFIDENTIAL:The information contained in thiscommunication including its attachments may containconfidential information and is intended only for theindividuals or entities to whom it is addressedTheinformation contained in this communication may also beprotected by legal privilege, federal law or other applicablelawIf you are not the intended recipient of thiscommunication, you are hereby notified that any distribution,dissemination or duplication of this communication is strictlyprohibitedIf you have received this communication in errorplease immediately delete and destroy all copies of thismessage and please notify us of the error by separatecommunication.Thank you

From: Shawn C*** Date: Fri, Jun 19, at 5:PMSubject: *** ResidenceTo: "***@myRevdex.com.org" ***,Thank you for the letter I would like to respond to the allegations of violation of the contract. On October 28th we were called out to *** *’s residence for a water service estimate We showed up on time, and willing to help I walked the jobsite with *** * and explained the chain of events to him We were going to attempt to “pull” his new water service pipe through his existing one This method is not 100% effective all of the time, depending on hidden conditions This method is the most cost efficient way to install a new water service, and the least intrusive to the front yard *** * seemed very concerned about the cost of the project, and asked for ways that we could save him money I went back to the office, and put together a proposal for him that day. The next day I received an email accepting the proposal, and asking when we can start the project.On October 29th we arrived on-site with our labor and equipment We proceeded to dig a hole around his valve box in the front yard, and around the pipe on the inside of the house. We then cut his line and attempted to pull his new water line with no success We made two additional holes in the basement slab attempting to free the existing water line but had no luck.It was then the decision was made to excavate the entire water line from the city connection to the house This trench was extensive and large We completed the installation of the new water line and collected a inspection from *** the next morning At that time we backfilled the holes in the basement, and patched the concrete We also backfilled the ditch outside I informed *** * in the beginning that if we excavated his water line he would most likely need professional landscaping to get hi yard back to the pristine condition it was in I informed *** * that we would do everything in our power to make his yard look as good as we could, but that we are plumbers that specialize in plumbing, and not landscaping Once the job was complete I received several emails stating that we had left dust in his basement, and that we didn’t mop up after ourselves The concrete patch was never talked about, or ever brought up I sent technicians back to *** *’s residence twice trying to appease his numerous requests Eventually *** * seemed satisfied with the work performed, and he paid his bill in full.In April I heard from *** * once again letting me know that his yard was not as it was before we excavated the water service He wanted us to come back out and rake out the bumpy spots I reminded him of the exclusions in the proposal, and reminded him that we were not landscapers, and he requested we keep costs down I would not have been able to include the landscaping in my original bid and be awarded the job The cost would have been too much I offered to have my landscaper come by and give him a price for yard repairs *** * refused and was once again angry with the outcome He threatened to report us if we did not pay for his additional landscaping, which I refused We do not appreciate being threatened, or having our Revdex.com status altered We are a family owned and operated business who cares about our customers, and employees I have attached all correspondents between *** * and myself to help with this claim. We take this matter very seriously, and do not want one angry customer to affect our reputation as a good company in this area. Respectfully, Shawn C***Director of Plumbing ServicesRVC***’s Plumbing & Heating14650-C Rothgeb DriveRockville, MD 20850Office: ###-###-####Direct: ###-###-####Mobile: ###-###-####sc***@rvc***s.com