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RV Consignment Specialist

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RV Consignment Specialist Reviews (3)

Purchased a Class A Motorhome from RV Consignment. Sales process went smoothly. Had a warranty issue that the commercial warranty company did NOT honor. RV Consignment Specialist stepped in and covered the costs of the repair. These people truly stand behind their products. Since then we added solar panels and the service has been all you could ask for.

Purchased a consigned used motor home on 2/16/2013. 02/2/2913 the initial test drive and review with [redacted], Finance Mgr.who made statements that the coach would have a through condition check and we would be provided info on all problems, damages, issues in order to either not purchase or renegotiate price with consignor. On 02/06/2013 it was taken to Masseys Diesel Repair for an air suspension sensor and we were informed it was being checked and that everything else would be working. On 2/16/2013 there was a walk thru, we were not told that dash air did not work - all hoses rotted thru, no compressor, no fittings. Was not told heater core had rusted - had to replaced. Was not told dash would flash & all gauges would go dead and would have to hit dash top to make it work. Was not told that coach heater, dual air conditioners and thermostat did not work properly - had to be repaired and thermostat replaced. Was not told that [redacted] turbine speed sensor had to be replaced - transmission would lock in first gear and could not get out of first without stopping engine. On first trip to Colorado starter mag switch went out and we have to leave at Albuquerque Freightliner for repairs for 2 weeks. Had to special order parts. A 2 year warranty sold to us thru RV Consignment which has tried to avoid paying for any of the above damaged parts and expenses. We have owned vehicle for 4 months and during that time it has been the shop for repairs all but 19 days. Vehicle was a waste of our money and our time and so far has ended up costing us several thousand dollars in repairs, car rentals, hotel expenses, meals and continual time loss at work because of the dealer's failure to be honest with us.

Dear Marty & the team at RV Consignment Specialists,

A Big THANK-YOU for the fantastic customer service that we received at your dealership after purchasing our 2000 Isata Touring Sedan. You and your team resolved a mechanical issue which was not known to yourself or apparent in the test drive and overall inspection by me during the purchase of this RV. Thank-you for going above and beyond by having this difficult to resolve issue fixed. The cooperation and spirit of customer service that was shown is far above what one would expect in this day and age. I am writing this letter to let anyone considering a purchase at RV Consignment Specialists in El Mirage know that they are purchasing from a honest and forthright dealership which truly puts customer service at the top of their list. With much gratitude, Rawley

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Description: Consignment Service, Recreational Vehicles - Dealers, Recreational Vehicles - Equipment, Parts, Supplies, Trailers - Camping & Travel, Recreational Vehicles - Repair & Service, Trailer Sales, Consignment Service - Automobile

Address: 12495 NW Grand Ave, El Mirage, Arizona, United States, 85335-2947

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