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Reviews RV Master Techs

RV Master Techs Reviews (7)

The [redacted]'s brought in a fifth wheel a year ago.  Right now this customer is accusing our shop of steeling their power cord, a ring, loosing their A/C cover and rummaging through their safe.  These accusations are false.  We already had to wait a year to be paid for this job.  We did not work out payment arrangements nor did we agree to payment arrangements.  The customer just decided to put them on payment arrangements.  I'm sorry the customer is missing their cord, but we don't have it.  We use our own cords and if you look at the pictures of the condition of this unit, you will understand we probably could not have found the cord if we wanted.  In regards to the cats.  Even though we called them, the [redacted]'s were in orientation, so Holly gave the cats food and water at the door.  Please understand we go way out of our way for people, but these accusations are simply false.   At this point, we have done what we are going to for the [redacted]'s.  RVMT waited for months to be paid.  The customer approved the work and than informed us he did not have the money.  This customer is not being truthful and

RV Master Techs, LLC[redacted]
[redacted]  [redacted]To:  Revdex.com C/c [redacted]Imagine my surprise when I received this complaint.  On April 4, 2015 Mr. and Mrs. [redacted] arrived at the lot of RV Master Techs.  It was just before...

closing and they brought in a fifth wheel in less than perfect condition.  They had a tough situation going on so we plugged in the unit, so the cats inside would not die.  Two days later our service writer Holly called the [redacted]’s to remind them to come and feed the cats.  After the cat episode, Mrs. [redacted] called, screaming at us to fix her unit.  Please keep in mind they arrived during the busiest part of the season without an appointment.  Just a note with an appointment, during the spring is typically booked out four to five weeks in advance.  After Mrs. [redacted] screamed at employees I told the [redacted]’s to take their unit elsewhere to have work done.  Mr. [redacted] called and apologized and said that he would be the contact and all would be good.When we did start work on this unit, we had to make arrangements to rent a storage unit and have it delivered to the lot.  My techs refused to enter the unit (due to the clutter, trash and filth) without rubber gloves and masks.  The masks were necessary due the large amount of feces on the floor.  After we had removed the clutter, debris and garbage we diagnosed the unit.  When RV Master Techs called the warranty company and the warranty the [redacted]’s had would not cover anything due to a “paperwork issue”.  We spent several weeks (many hours over several weeks) helping the [redacted]’s fix their paperwork issue with the dealer that had sold them the unit.  After the unit was fixed we called the [redacted]’s with their bill.  The [redacted]’s did not have the money.  The [redacted]’s decided to leave the unit here and send us payments.  The last payment was received on February of 2016.  Please understand this payment arrangement was not set up by RV Master Techs, it is the choice we were given by the [redacted]’s.  So the money we had out in labor, parts and storage was spread out over a 10 month period without our permission.  To top it off, we felt bad for them and never charged them for storage for the 10 months they were here.  The repair order they signed states they would owe $25.00 a day after the unit was finished.In regards to the power cord.  At RV Master Techs we use our own cords, in order to prevent lost cords from happening.  Not to mention the fact “My technicians never would have found the cord in the customer’s cabinet.  (See pictures)In regards to the cover on the air conditioner.  We are not responsible for the weather on something that happens to a unit on the lot due to weather.  We definitely are not responsible for something left here for almost a year.  In regards to the wedding ring.  This is the first I have ever heard of this accusation. We work on super Hi-line vehicles and have never had this issue.  Our clients trust us with all of their belongings because we are always looking out for their best interest. We did not take a ring and resent the fact we are being accused.  Please take a look at the photos of this unit.  When Mr. [redacted] called accusing us of taking his cord, he was less than polite to the girls on the phone.  I called him back and listened to his story.  I offered him $50.00 because he said he was out of money.  Never did I say it was our fault.  I even looked up places on the internet that he may be able to find one. I wish them the best, but I have no intentions of paying for things that we did not take.Thank you,Eric I[redacted]Owner

The power cord WAS there as we had the unit plugged in prior to bringing it in. We also called RV MASTER tech to see if it was alright to bring in the unit so close to closing.  Eric, the person I talked to, said it was fine but to hurry. The cat issue, the cats were only in the unit for three days while I was in orientation.  No one had to call us to feed the cats as it was a given. We also explained that we did not have the  $1100 for payment and was it alright to make payments as I was paid weekly. Holly talked with Eric and they told us it would be fine. As for the ring. It was there when we left the unit and not there when we picked it up. The a/c cover: RV master tech said they would send us a new one to the address we had on file. After inspection of the unit,  we also noticed our safe had been ruled thru. As well as the antenna handle was not fixed after they said they would

In regards to this complaint from the [redacted]'s.  Nothing was stolen.  The [redacted]'s brought in their unit and the trouble started. 
The [redacted]'s authorized work and than informed us they did not have the money available.  They sent us payments over a period of several months. (We never agreed to this, we just did not have a choice).  The unit was repaired in good faith and we even went as far as renting a storage container to put the large amount of stuff in a safe place.  Our staff had to wear masks and rubber gloves for protection, due to the animal feces throughout the trailer. 
When the fifth wheel arrived we plugged it in using our cords.  If the [redacted]'s are missing a cord they should probably think about the last place they were hooked up since that is the last time they saw the cord.  We use our cords so we don't forget to put a customers in the unit.  One look at the pictures of the condition of this unit and you can easily assume they don't know were everything is stored in the unit.
The A/C cover did blow off during a storm.  When a unit is here, we are not responsible for acts of God.  Weather happens and that is not our responsibility. We may have helped them on this item but now they have come up with us stealing a wedding ring.  We did not steel a ring.
I wish the [redacted]'s well, but at this time there is not much we can do for them.  On a further note we fed the cats, they did not show up in 3 days to feed them.
 
Eric I[redacted]

The [redacted]'s brought in a fifth wheel a year ago.  Right now this customer is accusing our shop of steeling their power cord, a ring, loosing their A/C cover and rummaging through their safe.  These accusations are false. 
We already had to wait a year to be paid for this job.  We did not work out payment arrangements nor did we agree to payment arrangements.  The customer just decided to put them on payment arrangements.  I'm sorry the customer is missing their cord, but we don't have it.  We use our own cords and if you look at the pictures of the condition of this unit, you will understand we probably could not have found the cord if we wanted. 
In regards to the cats.  Even though we called them, the [redacted]'s were in orientation, so Holly gave the cats food and water at the door. 
Please understand we go way out of our way for people, but these accusations are simply false.   At this point, we have done what we are going to for the [redacted]'s.  RVMT waited for months to be paid.  The customer approved the work and than informed us he did not have the money.  This customer is not being truthful and

RV Master Techs, LLC[redacted]

[redacted]  [redacted]To:  Revdex.com C/c [redacted]Imagine my surprise when I received this complaint.  On April 4, 2015 Mr. and Mrs. [redacted] arrived at the lot of RV Master...

Techs.  It was just before closing and they brought in a fifth wheel in less than perfect condition.  They had a tough situation going on so we plugged in the unit, so the cats inside would not die.  Two days later our service writer Holly called the [redacted]’s to remind them to come and feed the cats.  After the cat episode, Mrs. [redacted] called, screaming at us to fix her unit.  Please keep in mind they arrived during the busiest part of the season without an appointment.  Just a note with an appointment, during the spring is typically booked out four to five weeks in advance.  After Mrs. [redacted] screamed at employees I told the [redacted]’s to take their unit elsewhere to have work done.  Mr. [redacted] called and apologized and said that he would be the contact and all would be good.When we did start work on this unit, we had to make arrangements to rent a storage unit and have it delivered to the lot.  My techs refused to enter the unit (due to the clutter, trash and filth) without rubber gloves and masks.  The masks were necessary due the large amount of feces on the floor.  After we had removed the clutter, debris and garbage we diagnosed the unit.  When RV Master Techs called the warranty company and the warranty the [redacted]’s had would not cover anything due to a “paperwork issue”.  We spent several weeks (many hours over several weeks) helping the [redacted]’s fix their paperwork issue with the dealer that had sold them the unit.  After the unit was fixed we called the [redacted]’s with their bill.  The [redacted]’s did not have the money.  The [redacted]’s decided to leave the unit here and send us payments.  The last payment was received on February of 2016.  Please understand this payment arrangement was not set up by RV Master Techs, it is the choice we were given by the [redacted]’s.  So the money we had out in labor, parts and storage was spread out over a 10 month period without our permission.  To top it off, we felt bad for them and never charged them for storage for the 10 months they were here.  The repair order they signed states they would owe $25.00 a day after the unit was finished.In regards to the power cord.  At RV Master Techs we use our own cords, in order to prevent lost cords from happening.  Not to mention the fact “My technicians never would have found the cord in the customer’s cabinet.  (See pictures)In regards to the cover on the air conditioner.  We are not responsible for the weather on something that happens to a unit on the lot due to weather.  We definitely are not responsible for something left here for almost a year.  In regards to the wedding ring.  This is the first I have ever heard of this accusation. We work on super Hi-line vehicles and have never had this issue.  Our clients trust us with all of their belongings because we are always looking out for their best interest. We did not take a ring and resent the fact we are being accused.  Please take a look at the photos of this unit.  When Mr. [redacted] called accusing us of taking his cord, he was less than polite to the girls on the phone.  I called him back and listened to his story.  I offered him $50.00 because he said he was out of money.  Never did I say it was our fault.  I even looked up places on the internet that he may be able to find one. I wish them the best, but I have no intentions of paying for things that we did not take.Thank you,Eric I[redacted]Owner

Review: Took our 5th wheel to Rv master tech in April of 2015. As we are over the road truck drivers, it took awhile to get back to Arizona. They fixed what was wrong, but took our power cord and refused to pay more than $50.00 for it. They also made excuses why the power cord was not with our trailer. We had the cord when we dropped it off, but it was not there when we picked it up.

Also, the hood from our air conditioning unit "supposedly " blew off in a fierce wind storm and they refuse to replace it.

They also stole my mother's wedding ring valued at $5,000. It was in the trailer when we dropped it off, and wasn't there when we picked it up.

We are now seeking a lawyer in this matter.Desired Settlement: Replacement or financial restitution of said missing items.

Business

Response:

RV Master Techs, LLC[redacted]

[redacted]To: Revdex.com C/c [redacted]Imagine my surprise when I received this complaint. On April 4, 2015 Mr. and Mrs. [redacted] arrived at the lot of RV Master Techs. It was just before closing and they brought in a fifth wheel in less than perfect condition. They had a tough situation going on so we plugged in the unit, so the cats inside would not die. Two days later our service writer Holly called the [redacted]’s to remind them to come and feed the cats. After the cat episode, Mrs. [redacted] called, screaming at us to fix her unit. Please keep in mind they arrived during the busiest part of the season without an appointment. Just a note with an appointment, during the spring is typically booked out four to five weeks in advance. After Mrs. [redacted] screamed at employees I told the [redacted]’s to take their unit elsewhere to have work done. Mr. [redacted] called and apologized and said that he would be the contact and all would be good.When we did start work on this unit, we had to make arrangements to rent a storage unit and have it delivered to the lot. My techs refused to enter the unit (due to the clutter, trash and filth) without rubber gloves and masks. The masks were necessary due the large amount of feces on the floor. After we had removed the clutter, debris and garbage we diagnosed the unit. When RV Master Techs called the warranty company and the warranty the [redacted]’s had would not cover anything due to a “paperwork issue”. We spent several weeks (many hours over several weeks) helping the [redacted]’s fix their paperwork issue with the dealer that had sold them the unit. After the unit was fixed we called the [redacted]’s with their bill. The [redacted]’s did not have the money. The [redacted]’s decided to leave the unit here and send us payments. The last payment was received on February of 2016. Please understand this payment arrangement was not set up by RV Master Techs, it is the choice we were given by the [redacted]’s. So the money we had out in labor, parts and storage was spread out over a 10 month period without our permission. To top it off, we felt bad for them and never charged them for storage for the 10 months they were here. The repair order they signed states they would owe $25.00 a day after the unit was finished.In regards to the power cord. At RV Master Techs we use our own cords, in order to prevent lost cords from happening. Not to mention the fact “My technicians never would have found the cord in the customer’s cabinet. (See pictures)In regards to the cover on the air conditioner. We are not responsible for the weather on something that happens to a unit on the lot due to weather. We definitely are not responsible for something left here for almost a year. In regards to the wedding ring. This is the first I have ever heard of this accusation. We work on super Hi-line vehicles and have never had this issue. Our clients trust us with all of their belongings because we are always looking out for their best interest. We did not take a ring and resent the fact we are being accused. Please take a look at the photos of this unit. When Mr. [redacted] called accusing us of taking his cord, he was less than polite to the girls on the phone. I called him back and listened to his story. I offered him $50.00 because he said he was out of money. Never did I say it was our fault. I even looked up places on the internet that he may be able to find one. I wish them the best, but I have no intentions of paying for things that we did not take.Thank you,Eric I[redacted]Owner

Consumer

Response:

The power cord WAS there as we had the unit plugged in prior to bringing it in. We also called RV MASTER tech to see if it was alright to bring in the unit so close to closing. Eric, the person I talked to, said it was fine but to hurry. The cat issue, the cats were only in the unit for three days while I was in orientation. No one had to call us to feed the cats as it was a given. We also explained that we did not have the $1100 for payment and was it alright to make payments as I was paid weekly. Holly talked with Eric and they told us it would be fine. As for the ring. It was there when we left the unit and not there when we picked it up. The a/c cover: RV master tech said they would send us a new one to the address we had on file. After inspection of the unit, we also noticed our safe had been ruled thru. As well as the antenna handle was not fixed after they said they would

Business

Response:

The [redacted]'s brought in a fifth wheel a year ago. Right now this customer is accusing our shop of steeling their power cord, a ring, loosing their A/C cover and rummaging through their safe. These accusations are false. We already had to wait a year to be paid for this job. We did not work out payment arrangements nor did we agree to payment arrangements. The customer just decided to put them on payment arrangements. I'm sorry the customer is missing their cord, but we don't have it. We use our own cords and if you look at the pictures of the condition of this unit, you will understand we probably could not have found the cord if we wanted. In regards to the cats. Even though we called them, the [redacted]'s were in orientation, so Holly gave the cats food and water at the door. Please understand we go way out of our way for people, but these accusations are simply false. At this point, we have done what we are going to for the [redacted]'s. RVMT waited for months to be paid. The customer approved the work and than informed us he did not have the money. This customer is not being truthful and

Business

Response:

In regards to this complaint from the [redacted]'s. Nothing was stolen. The [redacted]'s brought in their unit and the trouble started. The [redacted]'s authorized work and than informed us they did not have the money available. They sent us payments over a period of several months. (We never agreed to this, we just did not have a choice). The unit was repaired in good faith and we even went as far as renting a storage container to put the large amount of stuff in a safe place. Our staff had to wear masks and rubber gloves for protection, due to the animal feces throughout the trailer. When the fifth wheel arrived we plugged it in using our cords. If the [redacted]'s are missing a cord they should probably think about the last place they were hooked up since that is the last time they saw the cord. We use our cords so we don't forget to put a customers in the unit. One look at the pictures of the condition of this unit and you can easily assume they don't know were everything is stored in the unit.The A/C cover did blow off during a storm. When a unit is here, we are not responsible for acts of God. Weather happens and that is not our responsibility. We may have helped them on this item but now they have come up with us stealing a wedding ring. We did not steel a ring.I wish the [redacted]'s well, but at this time there is not much we can do for them. On a further note we fed the cats, they did not show up in 3 days to feed them. Eric I[redacted]

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Description: Recreational Vehicles - Repair & Service, Recreational Vehicles - Equipment, Parts, Supplies, Trailers - Equipment & Parts, Trailers - Repair & Service, Auto Detailing

Address: 3639 47th Ave NE Unit A, Salem, Oregon, United States, 97305

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