RV Parts Nation, Inc

I ordered day night shades for our RV on 6/16/16, $was promptly charged to my VisaAs of now 8/I have still not received themI have called multiple times and e mailed and get no responseOne person told me I would have to talk to the manager about a refund and then hung up on me I called back and was told the manager was in a meeting and would call me backOf course she never didI have now reported them to the Revdex.com and to my bankWill see what if anything happensIsn't it illegal to take someones money and then not send the item??.Why won't anyone talk to me?? STAY AWAY...FAR AWAY

Initial Business Response /* (1000, 10, 2016/01/28) */
Contact Name and Title: trina *** manager
Contact Phone: XXX-XXX-XXXX
Contact Email: **@rvpartsnation.com
Good afternoonWe have spoken to *** and he is getting the bed that he orderedIt should be shipping in the next few days and
we will attach the tracking number that this has been doneActually, we spoke with *** weeks ago to advise him of this
Trina ***
OFFER:
Initial Consumer Rebuttal /* (2000, 12, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/10/11) */
This has already been refunded:
Refund (Unique Transaction ID # 5LTXXXXXXXXXXXXXS)
Invoice ID: XXXXX
Date: Oct 5,
Time: 10:00:EDT
Status: Completed
Initial Consumer Rebuttal /* (2000, 7, 2016/10/13) */
(The consumer indicated
he/she ACCEPTED the response from the business.)
My only regret is that I didn't contact the Revdex.com soonerYou can see that the day after I filed my complaint and the company was notified they refunded my moneyNaturally they waited a few days to post a response saying that they had already refunded my moneyThis is a horrible businessIt's the only one that charges you for something before they ship it and then when they are unable to ship it keeps your money for almost a month before refunding itI should've read the Google reviews about them before ordering, everyone has problems with these people

Initial Business Response /* (1000, 10, 2016/10/12) */
This order was already refunded
Initial Consumer Rebuttal /* (3000, 12, 2016/10/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As of October 19, I have not received a refundThe response from
the business is falseMy bank, USAA, has not received a credit to my account and has been in contact with the businessI have not received a payment via mail either

Initial Business Response /* (1000, 8, 2016/10/11) */
This order has been cancelled and refunded

Initial Business Response /* (1000, 5, 2016/05/25) */
This was refunded:
Sent to: *** *** (The recipient of this payment is Verified)
Email: ***@yahoo.com
Amount sent: *** USD
Date: May 15,
Time: 18:53:PDT
Status: Completed
Initial Consumer Rebuttal /* (2000, 7,
2016/05/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)

To: Revdex.com To whom it may concern, At 1:p.mI received e-mail from RV Parts Nation stating order has been refunded They did not state when it would be refunded back into my
account Thank you for your helpI just feel bad that this could happen again to someone elseShould I notify federal trade Commission and file a complaint with them? This company done this to numerous of people, from my search and others reviews I will let you know when refund is back in my account Thanks again *** ***

Initial Business Response /* (1000, 8, 2017/10/06) */
Per our cancellation/return policy listed on our website: Buyer pays return shipping and *** Restock feePlease ship back to the following address with order number (XXXXX) written on the package and once the item is inspected, the refund will
be issued*** * *** *** *** ** XXXXX
Initial Consumer Rebuttal /* (3000, 10, 2017/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The item was returned on September 11th at 3:p.maccording to the receipt I received from the post officeI never got any confirmation from them or any return money at allThere is a tracking number on the receipt they received the package and I did send the package back according to their return policy and the address they submit it to me to return it to

I ordered Alpha flex roof kit on 8/with an to day shipping schedule Called the company on 9/and was told it would ship on Wed 9/Product did not ship on 9/and I called back on 9/to find out when it would shipI was told next Wed 9/Product did not ship so I called back 9/could not get anyone to answer the phone all dayCalled back 9/I was told it would ship next Wed9/i asked to speak to someone in managementCould not get a manager on the phoneI was told the owner would give me a callI am currently waiting on that callhowever I do not expect the I will receive one because they haven't returned any of my call request up to this pointStill trying to get my order to no availDo not order anything from this company if you need it

Initial Business Response /* (1000, 5, 2016/07/29) */
Contact Name and Title: *** Accounting
Contact Phone: XXX-XXX-XXXX
Contact Email: **@rvpartsnation.com
I need your order number to find you in our systemI'm unable to locate a charge with just your namePlease email me @
**@rvpartsnation.com so I can further assist youThank you

Initial Business Response /* (1000, 6, 2017/07/12) */
This order was refundedPer the credit card processor: it may take 5-business days for the customer to see the credit
Initial Consumer Rebuttal /* (2000, 8, 2017/07/15) */
(The consumer indicated he/she ACCEPTED the response from the
business.)
They have refunded my money July 14th
Thank you for your help but still be live they should not be in business

Initial Business Response /* (1000, 12, 2016/10/11) */
This order was shipped via FedExTracking #XXXXXXXXXXXX

I ordered my rubber roof and it said weeks to getit took them after many calls and saying I was going to cancel my order it took over a month to receive and I have no instructions with itthe day I called to cancel I finally received a notice saying the had shipped itnot happy with the service or the fact I have no instructions on how to apply to the roofone side is shiny and the other is dimpledwhich side do you use?m probably wont order from them againtook well over a month and with our short season in the north im sure I wont be camping much as I have to wait for the sun to shine hot before I can apply this to my roofvery not happy

Initial Business Response /* (1000, 5, 2016/10/11) */
This has been cancelled and refunded

Initial Business Response /* (1000, 5, 2016/05/15) */
The product the customer ordered was on backorder from our supplierWe refunded the customer and this complaint has been resolved

Initial Business Response /* (1000, 13, 2016/10/26) */
The customer placed their order online, as we request of our customers on special orders, to ensure no errors incur over the phone when placing their orders. The customer's blinds were delivered and we received a call requesting that blackout...

be added to the blinds. We advised that blackout could not be added to the blinds. It was requested that we double check to see if anything could be done. We agreed to check, and after checking with the manufacturer, we were told that there was nothing that could be done. The customer was advised of that. We do not offer blackout on our blinds, the stitch bond material is so thick that it would not fold up if any more material were added to the back. We do not offer black out as an option, thus there is no false advertising.
Initial Consumer Rebuttal /* (2000, 15, 2016/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe the company needs to improve their workflow when a customer calls to obtain more information BEFORE you inform them to go to the web site to place the order. It could have adverted the issue with me ordering the wrong blind. Customer Service needs improvement when someone calls to inquire about a product on the web site. I of course will never deal with this company again and I will not recommend it.

Initial Business Response /* (1000, 15, 2016/10/11) */
Replacement shipped and was delivered via UPS: tracking #1Z1ERXXXXXXXXXXXXX
Initial Consumer Rebuttal /* (2000, 17, 2016/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, we will accept their solution,...

but ALL they had to do was return our call to their customer service department. You would think after numerous calls and an email, that someone within RV Nation would have responded. NOT good business practice. I want it known that even though they are sending us new steps, we will not recommend them or use their company in the future.Thank you Revdex.com for your diligence!

Initial Business Response /* (1000, 5, 2017/06/13) */
This is a special order door that we send out for manufacturing. We have no control over the manufacturer. We estimate a 3-4 week lead time for special orders; however, this is the busiest season for RV parts and it is taking much longer to get...

product right now. We will have this shipped to the customer prior to 4th of July per the manufacturer.
Initial Consumer Rebuttal /* (2000, 7, 2017/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
RV Parts Nation finally got with me and said they expect to have the Door I ordered delivered to me by 8/4/17. 1st response I've gotten from them. Assuming they follow through with this I am good with this issue. If they do not deliver I'll file another complaint.
Thanks for your involvement. [redacted]

Initial Business Response /* (1000, 6, 2016/08/02) */
Contact Name and Title: [redacted] Accounting
Contact Phone: XXXXXXXXXX
Contact Email: **@rvpartsnation.com
This order has already been refunded.
Initial Consumer Rebuttal /* (3000, 8, 2016/08/04) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
I shouldn't have to contact the Revdex.com and report the company to my credit card company as a fraudulent charge two months later.... Management should investigate and correct customer service relations. I will never do business with or refer anyone one to this company. I will advise against doing any business with this company.

Initial Business Response /* (1000, 5, 2016/08/05) */
Contact Name and Title: [redacted] Accounting
Contact Phone: XXXXXXXXXX
Contact Email: **@rvpartsnation.com
This was shipped. Tracking #1Z1ERXXXXXXXXXXXXX