Initial Business Response / [redacted] (1000, 5, 2016/08/05) */ Contact Name and Title: [redacted] Accounting Contact Phone: XXXXXXXXXX Contact Email: **@rvpartsnation.com This was shippedTracking #1Z1ERXXXXXXXXXXXXX
Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my money$
Initial Business Response / [redacted] (1000, 11, 2016/10/11) */ This re-shipment (along with invoice) was deliveredFedEx tracking #XXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is out of touchI complained that they would not correct the wrong address they were using to send products to meThey continue to use a non-existing street nameI did not have the luxury of waiting till winter in this local to install the new roof on my RV and ordered the missing adhesive and self-leveling sealant from other suppliers and have the roof installedIn the meantime, AFTER THE ROOF WAS INSTALLED, they sent me not one but two heavy packages of what must be the complete roof kit, a week or more apartWhat I asked for was my money back for the product they had postponed sending because of their own internal confusionI also asked to be reimbursed for the expensive shipping cost of returning the wrong product in the first place Their response of sending me what is now useless was expensive on their part and shows a lack of good sense, as well as wasting my own moneySomehow they stay in business, but they certainly mishandled my order in a huge way
Initial Business Response / [redacted] (1000, 13, 2016/10/26) */ The customer placed their order online, as we request of our customers on special orders, to ensure no errors incur over the phone when placing their ordersThe customer's blinds were delivered and we received a call requesting that blackout be added to the blindsWe advised that blackout could not be added to the blindsIt was requested that we double check to see if anything could be doneWe agreed to check, and after checking with the manufacturer, we were told that there was nothing that could be doneThe customer was advised of thatWe do not offer blackout on our blinds, the stitch bond material is so thick that it would not fold up if any more material were added to the backWe do not offer black out as an option, thus there is no advertising Initial Consumer Rebuttal / [redacted] (2000, 15, 2016/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe the company needs to improve their workflow when a customer calls to obtain more information BEFORE you inform them to go to the web site to place the orderIt could have adverted the issue with me ordering the wrong blindCustomer Service needs improvement when someone calls to inquire about a product on the web siteI of course will never deal with this company again and I will not recommend it
Initial Business Response / [redacted] (1000, 15, 2016/10/11) */ Replacement shipped and was delivered via UPS: tracking #1Z1ERXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, we will accept their solution, but ALL they had to do was return our call to their customer service departmentYou would think after numerous calls and an email, that someone within RV Nation would have respondedNOT good business practiceI want it known that even though they are sending us new steps, we will not recommend them or use their company in the future.Thank you Revdex.com for your diligence!
Initial Business Response / [redacted] (1000, 5, 2016/10/11) */ This order has been delivered via FedExTracking #XXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2017/09/19) */ This was refunded on 9/per a cancellation email received by the customerPer the credit card processor, it can take business days for the credit to post to their account Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will wait days to see if the money is refundedWhen the money is actually refunded I will close the case Final Consumer Response / [redacted] (2000, 10, 2017/09/22) */ I have received a full refundPlease close this case
Final Consumer Response / [redacted] (2000, 9, 2016/10/27) */ About a week or so after filing the complaint I received an e-mail that the first order for the water tanks had shippedThey have since arrivedThen I received a letter from the credit card company saying the second order for the rooftop A/C unit had been charged backA couple of days ago I received another e-mail from the company that the money for the A/C was being refunded...so at least I got all the merchandise on first order and refund of second orderThank you for your help!
Initial Business Response / [redacted] (1000, 8, 2017/09/05) */ The refund was processed Initial Consumer Rebuttal / [redacted] (2000, 10, 2017/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They issued a refund that cleared
Initial Business Response / [redacted] (1000, 5, 2016/05/25) */ Order ShippedTracking #: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Only half of the order shippedThe Hot water heater is now on back orderThe company has done a great job keeping me updated concerning the back order item however we continue to wait with no end in sight
Initial Business Response / [redacted] (1000, 5, 2017/03/03) */ This item is back-ordered This was refunded via our payment processorPer their terms: "We'll submit any refund you make to your customer's bank immediatelyYour customer will then receive the funds from a refund in their account approximately 5-business days after the date on which the refund was initiated(This is an aspect of how the banking system works.)"
Initial Business Response / [redacted] (1000, 5, 2016/08/26) */ Contact Name and Title: [redacted] Accounting Contact Phone: XXX-XXX-XXXX Contact Email: **@rvpartsnation.com This order was canceled and refunded Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) my credit card was reimbursed for the correct amountThank you !
I ordered 15ft of rubber roof, a tub of adhesive and some butyl tape on the 11th of July The listing stated a to business day lead time to ship the roofing material It has now been business days and they still have not shipped anything After multiple calls and messages online with no sense of getting my order I had to cancel I received atleast promises that my order was shipping out after business days and then after Then they offered an "upgraded" material to replace the roofing material, this material was supposedly in-stock and could ship out immediatly (Dear RVPN Customer, Due to the high demand of our EPDM rubber roof we are currently back ordered from our supplier for another weekWe would be willing to upgrade you to a more advanced material called SuperFlex by Alpha at no additional costThis product has a longer life expectancy than the EPDM you ordered and a higher quality roof systemPlease let us know if you would like to choose this option and we can get the SuperFlex out immediately as we have stock inventory of it Click the link below to watch how to install the SuperFlex Rubber Roof: http://www.rvpartsnation.com/rv-exterior/rv-roofing/rv-rubber-roof/rv-roof-super...⇄ and it still has not shipped Do Not Order from this company if you expect to get your order or to have any help from their customer support people Do not order from them
Initial Business Response / [redacted] (1000, 5, 2017/03/03) */ This order has already been refunded to the original payment methodPer our payment processor: "We'll submit any refund you make to your customer's bank immediatelyYour customer will then receive the funds from a refund in their account approximately 5-business days after the date on which the refund was initiated(This is an aspect of how the banking system works.)" Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy with getting a refund, However I am not happy with the lack of communication with this companyWhy did it take me filing a Revdex.com report to get them to respond to all my emails, voicemail's, Messages on FB? Its my fault for not doing my research before doing an online orderbut even still this company should be legit, and not out to take peoples money and hope that they don't complain
Initial Business Response / [redacted] (1000, 6, 2016/08/02) */ Contact Name and Title: [redacted] Accounting Contact Phone: XXXXXXXXXX Contact Email: **@rvpartsnation.com This order has already been refunded Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I shouldn't have to contact the Revdex.com and report the company to my credit card company as a fraudulent charge two months laterManagement should investigate and correct customer service relationsI will never do business with or refer anyone one to this companyI will advise against doing any business with this company
Initial Business Response / [redacted] (1000, 8, 2017/06/23) */ Return order to the following address for a refund: [redacted] Elkhart, IN XXXXX
Final Consumer Response / [redacted] (2000, 6, 2017/03/15) */ I got a check for the full refund
Initial Business Response / [redacted] (1000, 5, 2016/08/05) */ Contact Name and Title: [redacted] Accounting Contact Phone: XXXXXXXXXX Contact Email: **@rvpartsnation.com This was shippedTracking #1Z1ERXXXXXXXXXXXXX
Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) They refunded my money$
Initial Business Response / [redacted] (1000, 11, 2016/10/11) */ This re-shipment (along with invoice) was deliveredFedEx tracking #XXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company is out of touchI complained that they would not correct the wrong address they were using to send products to meThey continue to use a non-existing street nameI did not have the luxury of waiting till winter in this local to install the new roof on my RV and ordered the missing adhesive and self-leveling sealant from other suppliers and have the roof installedIn the meantime, AFTER THE ROOF WAS INSTALLED, they sent me not one but two heavy packages of what must be the complete roof kit, a week or more apartWhat I asked for was my money back for the product they had postponed sending because of their own internal confusionI also asked to be reimbursed for the expensive shipping cost of returning the wrong product in the first place Their response of sending me what is now useless was expensive on their part and shows a lack of good sense, as well as wasting my own moneySomehow they stay in business, but they certainly mishandled my order in a huge way
Initial Business Response / [redacted] (1000, 13, 2016/10/26) */ The customer placed their order online, as we request of our customers on special orders, to ensure no errors incur over the phone when placing their ordersThe customer's blinds were delivered and we received a call requesting that blackout be added to the blindsWe advised that blackout could not be added to the blindsIt was requested that we double check to see if anything could be doneWe agreed to check, and after checking with the manufacturer, we were told that there was nothing that could be doneThe customer was advised of thatWe do not offer blackout on our blinds, the stitch bond material is so thick that it would not fold up if any more material were added to the backWe do not offer black out as an option, thus there is no advertising Initial Consumer Rebuttal / [redacted] (2000, 15, 2016/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe the company needs to improve their workflow when a customer calls to obtain more information BEFORE you inform them to go to the web site to place the orderIt could have adverted the issue with me ordering the wrong blindCustomer Service needs improvement when someone calls to inquire about a product on the web siteI of course will never deal with this company again and I will not recommend it
Initial Business Response / [redacted] (1000, 15, 2016/10/11) */ Replacement shipped and was delivered via UPS: tracking #1Z1ERXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 17, 2016/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, we will accept their solution, but ALL they had to do was return our call to their customer service departmentYou would think after numerous calls and an email, that someone within RV Nation would have respondedNOT good business practiceI want it known that even though they are sending us new steps, we will not recommend them or use their company in the future.Thank you Revdex.com for your diligence!
Initial Business Response / [redacted] (1000, 5, 2016/10/11) */ This order has been delivered via FedExTracking #XXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2017/09/19) */ This was refunded on 9/per a cancellation email received by the customerPer the credit card processor, it can take business days for the credit to post to their account Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will wait days to see if the money is refundedWhen the money is actually refunded I will close the case Final Consumer Response / [redacted] (2000, 10, 2017/09/22) */ I have received a full refundPlease close this case
Final Consumer Response / [redacted] (2000, 9, 2016/10/27) */ About a week or so after filing the complaint I received an e-mail that the first order for the water tanks had shippedThey have since arrivedThen I received a letter from the credit card company saying the second order for the rooftop A/C unit had been charged backA couple of days ago I received another e-mail from the company that the money for the A/C was being refunded...so at least I got all the merchandise on first order and refund of second orderThank you for your help!
Final Consumer Response / [redacted] (2000, 6, 2016/10/10) */ I wasked sent my order, received it October 8th
Initial Business Response / [redacted] (1000, 8, 2017/09/05) */ The refund was processed Initial Consumer Rebuttal / [redacted] (2000, 10, 2017/09/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) They issued a refund that cleared
Initial Business Response / [redacted] (1000, 5, 2016/05/25) */ Order ShippedTracking #: XXXXXXXXXXXXXXXXXXXXXX Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Only half of the order shippedThe Hot water heater is now on back orderThe company has done a great job keeping me updated concerning the back order item however we continue to wait with no end in sight
Final Consumer Response / [redacted] (2000, 9, 2017/03/31) */ I have been refunded my $ [redacted]
This order already shippedUSPS tracking [redacted]
Initial Business Response / [redacted] (1000, 5, 2017/03/03) */ This item is back-ordered This was refunded via our payment processorPer their terms: "We'll submit any refund you make to your customer's bank immediatelyYour customer will then receive the funds from a refund in their account approximately 5-business days after the date on which the refund was initiated(This is an aspect of how the banking system works.)"
Initial Business Response / [redacted] (1000, 5, 2016/08/26) */ Contact Name and Title: [redacted] Accounting Contact Phone: XXX-XXX-XXXX Contact Email: **@rvpartsnation.com This order was canceled and refunded Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/09/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) my credit card was reimbursed for the correct amountThank you !
I ordered 15ft of rubber roof, a tub of adhesive and some butyl tape on the 11th of July The listing stated a to business day lead time to ship the roofing material It has now been business days and they still have not shipped anything After multiple calls and messages online with no sense of getting my order I had to cancel I received atleast promises that my order was shipping out after business days and then after Then they offered an "upgraded" material to replace the roofing material, this material was supposedly in-stock and could ship out immediatly (Dear RVPN Customer, Due to the high demand of our EPDM rubber roof we are currently back ordered from our supplier for another weekWe would be willing to upgrade you to a more advanced material called SuperFlex by Alpha at no additional costThis product has a longer life expectancy than the EPDM you ordered and a higher quality roof systemPlease let us know if you would like to choose this option and we can get the SuperFlex out immediately as we have stock inventory of it Click the link below to watch how to install the SuperFlex Rubber Roof: http://www.rvpartsnation.com/rv-exterior/rv-roofing/rv-rubber-roof/rv-roof-super...⇄ and it still has not shipped Do Not Order from this company if you expect to get your order or to have any help from their customer support people Do not order from them
Initial Business Response / [redacted] (1000, 5, 2017/03/03) */ This order has already been refunded to the original payment methodPer our payment processor: "We'll submit any refund you make to your customer's bank immediatelyYour customer will then receive the funds from a refund in their account approximately 5-business days after the date on which the refund was initiated(This is an aspect of how the banking system works.)" Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/03/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am happy with getting a refund, However I am not happy with the lack of communication with this companyWhy did it take me filing a Revdex.com report to get them to respond to all my emails, voicemail's, Messages on FB? Its my fault for not doing my research before doing an online orderbut even still this company should be legit, and not out to take peoples money and hope that they don't complain
Initial Business Response / [redacted] (1000, 6, 2016/08/02) */ Contact Name and Title: [redacted] Accounting Contact Phone: XXXXXXXXXX Contact Email: **@rvpartsnation.com This order has already been refunded Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) I shouldn't have to contact the Revdex.com and report the company to my credit card company as a fraudulent charge two months laterManagement should investigate and correct customer service relationsI will never do business with or refer anyone one to this companyI will advise against doing any business with this company