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RV Solutions

1709 8th Street, Nisku, Alberta, Canada, T9E 7S8

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I had repairs done from June 1st, 19 to June 12, 19 at RV solutions in Leduc on my motorhome for water and rodent damage. Work done was very sloppy and not done properly. There are plenty of errors that I could list and provide images for. The ceiling was rotted out and replaced with new insulation and ceiling panels. On the invoice it states the entire ceiling was replaced. This is not true. Sections of rot were left and the ceiling itself was not installed properly in certain areas and there is a giant gap between the ceiling and the side wall inside the cabinets exposing the unit. Also a section of old ceiling that was severely rotted was left as well. Sections of front walls were replaced and cuts were not made with care there is giant gaps and overlapping of panels. Some rot remains. Initial quote was 4000$ to do the job which ended up being 5500 because of rodents and water damage. I don't mind paying more for the work but nothing was done with care or craftsmanship in fact if it was an option for me to go over budget and expect such a poor job I would have just had them rip everything out that was bad and leave it bare for myself to complete but he kept saying I'll take care of it. The flooring was done which I said I can do that but he insisted on doing it so I said go ahead. Floor was installed with giant gaps and many pieces are chipped. Caulking was very messy and sloppy inside and outside the unit. I asked for the windows to be resealed it doesn't even look like they were removed based on the cuts to the wall panels. Not only is it hard to look at but the resale value of this motorhome would most certainly have dropped and there is no way to sell this in its present condition. *** I understand there was rodents in the insulation and some unexpected circumstances *** My main complaint is the craftsmanship and the finished job which is *** embarrassing. I approached them about the issue and sent them a demand letter but they have no desire to make the situation right. *** My request is a partial refund because most certainly I have to repair the damage they did. If any other information is needed I will provide. Thank you

RV Solutions Response • Jul 23, 2019

We actually discounted their rate and did a lot a extra work at no charge to the consumer. The damage due to mouse infestation and water leaks was very extensive and it is our opinion that their expectations are unreasonable and unreasonable and unrealistic.

Customer Response • Jul 28, 2019

I am rejecting this response because:

They don't seem to be taking this seriously*** They did not complete the work, damaged my unit and have significantly devalued my motorhome. They did not fulfill there obligation as stated on the final invoice.

RV Solutions Response • Aug 19, 2019

The original quote was for water damage and the invoice reflects repairing rodent damage and water damage . It is the opinion of our staff *** the work was completed in a satisfactory manner. The infestation required a lot of additional work, plus the whole ceiling has to be replaced rather then a portion originally quoted. In addition we replaced an outside moulding at the cost of $105 plus 1.5 hours installation and sanded and clear coated the outside stripes at no charge to the consumer. There were also several mouldings inside that were replaced with new mouldings at no charge as well. Their motorhome is old and dated and extremely difficult to make it look new inside given the cost restrictions. We feel the price charged was more than fair given the amount of work required

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Address: 1709 8th Street, Nisku, Alberta, Canada, T9E 7S8

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