Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. Cooley's claims could not be farther from the truth. There were things that were added to our invoice with no authorization and I have people that witnessed me having a heated conversation with him. I told him to not do any of the extra work and that I would do it myself. There was work that was not completed that was paid for and sub par work that had to be redone. I have attached an estimate from a reputable nationwide shop addressing the deficiencies. The repair to the oil pan that your company damaged is not safe and not acceptable. It will cost more to fix the damage than your original estimate. I have photo documentation of parts that were charged on the invoice do not match the parts on my RV--it is questionable if these things were even done. I was unable to have the BAR inspect my RV because I was out of state.
There have been no refunds from RV Specialists or from my bank. I did however have a temporary credit that was reversed as stated in a letter sent to me on 9/29/15. I have attached that letter.
Mr. [redacted] knows very well why I am making a complaint and that I have not been refunded.
Please see attached.
Regards,
[redacted]
To start out with. We never had a contract with Mr [redacted], his name never appeared on the invoice. Second he never paid a dime,
the invoice was paid by Mrs [redacted] and [redacted].
class="MsoSignature">On 4/20/2015 [redacted] dropped off their 2008 Travel
Supreme to have a number of things repaired. A copy of the original estimate
signed by Mrs. [redacted] is enclosed. Over the next couple days worked proceeded
and there were a few things added to the original estimate and were authorized
by Mr. [redacted]. Both Mrs. [redacted] and
Mr. [redacted] picked up the Motorhome on 4/28/2015 and we went over all the work
that was performed and Mr. [redacted] signed the final work order in two places
acknowledging the revised work that he authorized and that he was satisfied
that the work had been done. We have had no further direct contact with either
Mrs. [redacted] or Mr. [redacted]. We were notified by the Bureau of Automobile
repair that Mr. [redacted] had filed a complaint and we were contacted by John [redacted]
who came out to the shop and reviewed all the paper work with me. He found all
of the paperwork to be in order with the correct signatures authorizing and acknowledging
that the work had been done. Mrs. [redacted] and Mr. [redacted] were given the
opportunity to provide The Bureau with documentation and proof that any of the
work performed was done incorrectly, or without authorization, they could not provide
any documentation and the Bureau closed the case. The
original quote #1 signed by Mrs. [redacted] listed the items they wanted serviced.
As the work was being performed we found a problem with the inverter not
charging the new batteries we had installed. Mr. [redacted] was called and authorized
the repair. Note the revision authorization signature on page two of the final
invoice #2. His signature is proof that he was informed of the other problem
and authorized the work. The only other item not listed on the original
estimate was the oil pan drain plug and we preformed that repair at no charge. Again,
Mrs. [redacted] has not provided us with any proof that anything we did was done
incorrectly or without proper authorization and we have included documentation
supporting that.
Mrs. [redacted] filed a dispute Case [redacted] and 2147.45
was refunded to her credit card on 09/02/2015 Mr [redacted] filed a dispute with
the credit card company and was credited 2201.44 to his account. To date they
have not paid nothing so I don’t know what he is complaining about. This is the
first notice either I or the BAR have been notified of any damage to the Coach
while it was here. Why did he not mention the damage to the BAR in his initial complaint? If there was damage done while it was here I should have
been notified in a reasonable time. Not 6 Months later. If he wants to file a
complaint for damages he can do so with my Insurance company.
Thank You,
[redacted]
Manager RV Specialists. Inc.
8616 Miramar Place
San Diego, Ca 92121
[redacted]
858-455-9898 ext. [redacted]
These guys are the best! Honest & fair
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Mr. Cooley's claims could not be farther from the truth. There were things that were added to our invoice with no authorization and I have people that witnessed me having a heated conversation with him. I told him to not do any of the extra work and that I would do it myself. There was work that was not completed that was paid for and sub par work that had to be redone. I have attached an estimate from a reputable nationwide shop addressing the deficiencies. The repair to the oil pan that your company damaged is not safe and not acceptable. It will cost more to fix the damage than your original estimate. I have photo documentation of parts that were charged on the invoice do not match the parts on my RV--it is questionable if these things were even done. I was unable to have the BAR inspect my RV because I was out of state.
There have been no refunds from RV Specialists or from my bank. I did however have a temporary credit that was reversed as stated in a letter sent to me on 9/29/15. I have attached that letter.
Mr. [redacted] knows very well why I am making a complaint and that I have not been refunded.
Please see attached.
Regards,
[redacted]
To start out with. We never had a contract with Mr [redacted], his name never appeared on the invoice. Second he never paid a dime,
the invoice was paid by Mrs [redacted] and [redacted].
class="MsoSignature">On 4/20/2015 [redacted] dropped off their 2008 Travel
Supreme to have a number of things repaired. A copy of the original estimate
signed by Mrs. [redacted] is enclosed. Over the next couple days worked proceeded
and there were a few things added to the original estimate and were authorized
by Mr. [redacted]. Both Mrs. [redacted] and
Mr. [redacted] picked up the Motorhome on 4/28/2015 and we went over all the work
that was performed and Mr. [redacted] signed the final work order in two places
acknowledging the revised work that he authorized and that he was satisfied
that the work had been done. We have had no further direct contact with either
Mrs. [redacted] or Mr. [redacted]. We were notified by the Bureau of Automobile
repair that Mr. [redacted] had filed a complaint and we were contacted by John [redacted]
who came out to the shop and reviewed all the paper work with me. He found all
of the paperwork to be in order with the correct signatures authorizing and acknowledging
that the work had been done. Mrs. [redacted] and Mr. [redacted] were given the
opportunity to provide The Bureau with documentation and proof that any of the
work performed was done incorrectly, or without authorization, they could not provide
any documentation and the Bureau closed the case. The
original quote #1 signed by Mrs. [redacted] listed the items they wanted serviced.
As the work was being performed we found a problem with the inverter not
charging the new batteries we had installed. Mr. [redacted] was called and authorized
the repair. Note the revision authorization signature on page two of the final
invoice #2. His signature is proof that he was informed of the other problem
and authorized the work. The only other item not listed on the original
estimate was the oil pan drain plug and we preformed that repair at no charge. Again,
Mrs. [redacted] has not provided us with any proof that anything we did was done
incorrectly or without proper authorization and we have included documentation
supporting that.
Mrs. [redacted] filed a dispute Case [redacted] and 2147.45
was refunded to her credit card on 09/02/2015 Mr [redacted] filed a dispute with
the credit card company and was credited 2201.44 to his account. To date they
have not paid nothing so I don’t know what he is complaining about. This is the
first notice either I or the BAR have been notified of any damage to the Coach
while it was here. Why did he not mention the damage to the BAR in his initial complaint? If there was damage done while it was here I should have
been notified in a reasonable time. Not 6 Months later. If he wants to file a
complaint for damages he can do so with my Insurance company.
Thank You,
[redacted]
Manager RV Specialists. Inc.
8616 Miramar Place
San Diego, Ca 92121
[redacted]
858-455-9898 ext. [redacted]