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RV Storage Depot at McClellan Park

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RV Storage Depot at McClellan Park Reviews (1)

Review: I moved our Malibu Wakeboarding Boat to McClellan RV Storage Depot and opted for Valet Storage. Their site states with just 24 hours notice, our valet attendants can stage your vehicle to an area that is fenced, paved and lit so that when you are ready to go, your vehicle will be too! When you return, our valet attendants will park your vehicle in our safe and secure facility. The site also states that with hundreds of boat storage customers, we understand what matters to boat owners like you. However, not even a week into storing with this facility we decided we would take our boat out on the lake for the day. We picked up our boat Saturday and even let their valet attendant, [redacted] know we would be dropping it back off to be stored first thing Monday morning. We returned our boat at 8am on Monday. My husband drove by on his way home from work at 9pm to find our boat still outside, taking on water. We attempted to contact this facility to find out that they dont have an emergency number. We were even in touch with the base security company and they had no emergency contact either. We left numerous voicemails and emails only to receive no response. I called at 9am on Tuesday and spoke to [redacted] (property manager). I was then informed that [redacted], the valet attendant was off on Sunday and Monday and that she was not about to get on a forklift and move our boat. I requested that the owners of the facility contact my husband and I and let her know that I would be coming down to assess the damage to our 60k boat. [redacted] stated a few things like, The owner doesnt understand how a boat can have water damage, its a boat it goes in the water and proceeded to yell at me. I calmly explained how a boat can be damaged by water. It has been 5 days and we still have not received a call from corporate. This company has even removed our complaint from their facebook page. I have more info and pictures/videos but not enough characters left to write.Desired Settlement: I spent 2 hours having to pull everything wet out of our boat and thoroughly cleaning the interior of the boat to reduce the chances of mildew. I expect a full refund $271.97 and I also would expect that they pay for us to bring our boat to be detailed at a shop of our choice due to them leaving our boat out in the rain all night and not bringing it in as per our valet agreement.

Business

Response:

Dear Revdex.com, The reason for this memo is to respond to the complaint made by [redacted] regarding her tenancy at our facility known as RV Storage Depot at McClellan Park. She moved into the facility on May 2, 2014 and rented one of our Indoor Valet Parking Spaces. This space offers secure indoor storage with staging of the vehicle for the Owner’s use with a 24 hour advance notice, preferably via email. In addition we provide a vehicle drop off area and we will move the vehicle inside to their respect indoor valet parking space within a 24 hour period. Unfortunately we had a break-down of communication between management, our onsite management team and our tenant. The tenant followed all our procedures in both the pick-up and drop off areas and RV Storage Depot at McClellan Park failed to provide excellent service to this tenant. Their vehicle remained outdoors and exposed to the weather for 48 hours and was not returned to their designated space inside the facility as we agreed. We had a break-down in communication and did not provide the level of Customer Service our 4,000 tenants expect from our Company. The owner of the Company contacted Ms. [redacted], apologized, returned 100% of the monies they spent at the facility. We ended our conversation in a friendly way and we hope that at some time in the future Ms. [redacted] will give RV Storage Depot at McClellan Park another chance. Best, RV Storage Depot at McClellan Park

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Description: Recreational Vehicles - Storage

Address: 3034 Peacekeeper Way, McClellan, California, United States, 95652

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