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RV Supply Specialties and Repair

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RV Supply Specialties and Repair Reviews (1)

To whom it may concern:I would like to respond to complain ID *** filed by *** ***.Mr*** stopped by the shop and complain'ed to me that the compartment doors on the exterior of his 5'"wheel were unlockedI did not appreciate his attitude as we do not unlock the compartments unless it
isnecessary to gain access for our task at handIn the case that we do unlock the compartment doors, wewill be responsible for relocking themIf the doors were unlocked when the RV was dropped off, it is notour responsibility to lock themBecause Mr*** asked specifically that we do, I myselflocked hiscompartment doors before I left the shop that day.After Mr*** picked up his 5th wheel, he called the store and I answeredHe immediately accused ourshop of not locking the above mentioned compartment doors and because of that, his shore power cordwas stolen and he had to purchase a replacement for $I asked him if he had checked his yard for thecord before he had left and his response was, "Is this the old man? I will come down there and kick your***." I was provoked and I told him to come on down."The following day, I talked to my crew and re-addressed our company policy that we do not use ourcustomer's shore power cords for this very reasonWe sell shore power cords in our retail store andalways have plenty on hand tor the mechanics to use, as well as any adapter they may possibly need.Feeling remorseful, I called Mr*** back and left him a message offering to give him a shore powercord replacementHe did not call backFurthermore, we have not had any contact with him since theincident.Thank you for your time,Mark L***, Owner

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Address: 5101 W. Van Giesen St., West Richland, Washington, United States, 99353

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