RV's 4 Less

Initial Business Response / [redacted] (1000, 8, 2014/12/01) */ Good afternoon, [redacted] contacted us late November of inquiring about our Southwind motorhome [redacted] asked us if we would allow him to make payments on the motorhome of $a monthWe told him we would work with him but the rv would be sold as isHe agreed to do it and signed an agreement to do soThe only issue we were aware of that was wrong other than a lot of cosmetic issue was the carb needing to be replaced [redacted] didn't care about the overall condition of the motorhome and was just happy that we were allowing him to do paymentsWe do not usually allow payments but agreed to do so with *** [redacted] completed the final balance in April and made arrangements to fly in and pickup the motorhomeBefore flying out he had our service department replace the carb which was completed [redacted] was aware that we would not be able to offer the PDI due to year model and it would be sold as isHe was more than happy with thisAll paperwork was completed over and title was sent to [redacted] to register in his state On 8/26/ [redacted] flew in to pickup his motorhomeWe did a walkthrough with the [redacted] showing the systems and how everything worksHe was very grateful and thanked us for the motorhome [redacted] purchased accessories for his rv such as chemicals and hosesHe was very satisfied and left with the rv If a PDI was done and we went thru all the systems we would stand by our workAlthough its not a warranty and warranty companies do not offer warranties on this year modelThis motorhome was sold as is with nothing promised Documentation signed showing sold as is Due Bill and agreement for condition of sale [redacted] RVS4LESS, INC XXXXX HWY MADERA, CA XXXXX XXX-XXX-XXXX WWW.RVS4LESSCA.COM Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes they did give me a walk thru and showed me how to operate thingsMy main concern is that I had them check the generator out and they said there was nothing wrong with itI only traveled approximately miles before the motorhome broke down in degree weather and spent hours on the side of the roadI tried starting the generator at that point and it would not run They had told us that they did check it out but they couldn't have because there wasn't enough fuel in the motorhome to even start the generator, it has to have over a quarter of a tank of gas to start I had called several times in the six months prior to pick up to make sure everything worked because we didn't want to be stranded on the side of the road with our kids with us and with the heart condition that I haveI had asked them to check the belts and hoses and anything that would be of importance that might need repairingI even explained to them that I could have severe complications and even death from being stranded in heat like thatThey told us the only thing that was wrong was the carburetor and I had that replaced by them If they had informed us of the issue with the generator we would have had it repaired before we picked it up and any other major problem there may have beenIt also needed breaks, it wasn't even safe to have it on the road, now how simple is it to check brakes and they didn't even do that Yes I did know about the surface rust and that wasn't a major issue but "my life was" [redacted]

Initial Business Response / [redacted] (1000, 5, 2014/10/13) */ We are not quite sure what Mr [redacted] is referring to with all of this A breakdown was provided and all money were included that were owed We have a form that the customer signed off on agreeing the unit was returned in the same condition dated 9/05/ Also mentioned was the time frame the unit was in our possession which we had a deposit for another customer and the date till 09/05/The rental customer cancelled within the time allowed to cancel and was charged $cancellation feeTherefore the reservation was cancelled entirelyWe were unsuccessful in renting it out again therefore customer was allowed to pick up his unit by 9/ The canopy did take some time but it was due to scheduling and timeframe outside of our controlNon-the less the work was completed Due to the black tank (waste) he only made us aware of the issue today which is a month later after he picked up the unitWe sent it to him the way we usually do which is completely flushed Customer was assuming he would receive $which would have probably been closer had we not had that cancellationThere is a check here waiting for him $Again the amount would be much closer to what he anticipated had the third reservation not cancelled To clarify the last rental date mentioned, had it not been cancelled it would have been towards the end of August and not the beginning of August as he mentioned Again all conditions of the unit were acknowledged with the walkthrough which he signed off onThe only issue was the awning which we addressed and took care of We do take rentals to Arizona during the January February & March season but the unit was not rented out during that time Please advise should you choose to pick up the check or should you wish to have it mailed Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/10/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) I want to say they were told several times of the black tank issueif they continue to say they hadn't heard of the issue prior to my complaint to you then they are all liars or they have the worst internal communication system as they don't talk to one anotherDaniele was told the first week after we picked up our motor home when we were calling about the slide out coverDaniele's response was "I don't deal with rentals I'll tell [redacted] about it"when the repairman installed the slide out cover he was told about the issue and his response was "I'll tell Daniele about that"I guess complaints fall on deaf ears until the Revdex.com gets involvedthank you for hearing me outplease have the final check sent to S Chowchilla Blvdstop # 5, Chowchilla, CaXXXXX

Initial Business Response /* (1000, 8, 2014/12/01) */
Good afternoon,
*** *** contacted us late November of inquiring about our Southwind motorhome*** asked us if we would allow him to make payments on the motorhome of $a monthWe told him we would work with him but the rv
would be sold as isHe agreed to do it and signed an agreement to do soThe only issue we were aware of that was wrong other than a lot of cosmetic issue was the carb needing to be replaced*** didn't care about the overall condition of the motorhome and was just happy that we were allowing him to do paymentsWe do not usually allow payments but agreed to do so with *** completed the final balance in April and made arrangements to fly in and pickup the motorhomeBefore flying out he had our service department replace the carb which was completed*** was aware that we would not be able to offer the PDI due to year model and it would be sold as isHe was more than happy with thisAll paperwork was completed over and title was sent to *** to register in his state
On 8/26/*** flew in to pickup his motorhomeWe did a walkthrough with the *** showing the systems and how everything worksHe was very grateful and thanked us for the motorhome*** purchased accessories for his rv such as chemicals and hosesHe was very satisfied and left with the rv
If a PDI was done and we went thru all the systems we would stand by our workAlthough its not a warranty and warranty companies do not offer warranties on this year modelThis motorhome was sold as is with nothing promised
Documentation signed showing sold as is
Due Bill and agreement for condition of sale
*** ***
RVS4LESS, INC
XXXXX HWY
MADERA, CA XXXXX
XXX-XXX-XXXX
WWW.RVS4LESSCA.COM
Initial Consumer Rebuttal /* (3000, 10, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes they did give me a walk thru and showed me how to operate thingsMy main concern is that I had them check the generator out and they said there was nothing wrong with itI only traveled approximately miles before the motorhome broke down in degree weather and spent hours on the side of the roadI tried starting the generator at that point and it would not run
They had told us that they did check it out but they couldn't have because there wasn't enough fuel in the motorhome to even start the generator, it has to have over a quarter of a tank of gas to start
I had called several times in the six months prior to pick up to make sure everything worked because we didn't want to be stranded on the side of the road with our kids with us and with the heart condition that I haveI had asked them to check the belts and hoses and anything that would be of importance that might need repairingI even explained to them that I could have severe complications and even death from being stranded in heat like thatThey told us the only thing that was wrong was the carburetor and I had that replaced by them
If they had informed us of the issue with the generator we would have had it repaired before we picked it up and any other major problem there may have beenIt also needed breaks, it wasn't even safe to have it on the road, now how simple is it to check brakes and they didn't even do that
Yes I did know about the surface rust and that wasn't a major issue but "my life was"
*** ***

Initial Business Response /* (1000, 5, 2014/10/13) */
We are not quite sure what Mr*** is referring to with all of this
A breakdown was provided and all money were included that were owed
We have a form that the customer signed off on agreeing the unit was returned in the same condition
dated 9/05/
Also mentioned was the time frame the unit was in our possession which we had a deposit for another customer and the date till 09/05/The rental customer cancelled within the time allowed to cancel and was charged $cancellation feeTherefore the reservation was cancelled entirelyWe were unsuccessful in renting it out again therefore customer was allowed to pick up his unit by 9/
The canopy did take some time but it was due to scheduling and timeframe outside of our controlNon-the less the work was completed
Due to the black tank (waste) he only made us aware of the issue today which is a month later after he picked up the unitWe sent it to him the way we usually do which is completely flushed
Customer was assuming he would receive $which would have probably been closer had we not had that cancellationThere is a check here waiting for him $Again the amount would be much closer to what he anticipated had the third reservation not cancelled
To clarify the last rental date mentioned, had it not been cancelled it would have been towards the end of August and not the beginning of August as he mentioned
Again all conditions of the unit were acknowledged with the walkthrough which he signed off onThe only issue was the awning which we addressed and took care of
We do take rentals to Arizona during the January February & March season but the unit was not rented out during that time
Please advise should you choose to pick up the check or should you wish to have it mailed
Initial Consumer Rebuttal /* (2000, 7, 2014/10/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I want to say they were told several times of the black tank issueif they continue to say they hadn't heard of the issue prior to my complaint to you then they are all liars or they have the worst internal communication system as they don't talk to one anotherDaniele was told the first week after we picked up our motor home when we were calling about the slide out coverDaniele's response was "I don't deal with rentals I'll tell *** about it"when the repairman installed the slide out cover he was told about the issue and his response was "I'll tell Daniele about that"I guess complaints fall on deaf ears until the Revdex.com gets involvedthank you for hearing me outplease have the final check sent to S Chowchilla Blvdstop # 5, Chowchilla, CaXXXXX

Initial Business Response /* (1000, 5, 2015/03/24) */
We sold a pioneer travel trailer to *** in *** *** on January 23, *** signed all documents showing she was buying the trailer as is*** gave us her *** driver's license and informed us that was her primary
residence*** informed us this was also her mailing address in *** *** told us she is a *** resident and wouldn't be registering in ***We let her know that she would have to do an out of state delivery to *** since she wouldn't be registering in *** and would be in *** We charged $to do the out of state delivery to *** ***We met a notary there and completed all necessary out of state paperwork*** signed the out of state paperwork stating she was not going to be registering it in *** and that she is not an *** residentWhen *** returned to our dealership in *** we performed a brake control so she could tow her trailer*** also asked us if we could help her with information for insurance on the trailerWe were able to get a quote for her thru a third party broker that our dealership gets estimates for customers atWe are not an insurance company and do not sell insurance for the RVSWe strictly just get estimates and if the customer has questions they talk directly with the insurance agent*** was given an estimate for insurance thru this company
Our dealership is only a seasonal location in *** and we left to return home to our corporate store in *** ***So, we do not monitor our lot in *** from march-November or DecemberWe were contacted by *** in February asking about her insuranceI called the company that gave her the quote and they stated they could not reach *** about her insurance policy last yearTherefor her insurance was not placed on the trailerThe insurance company did say they had talked to *** in January-February of and gave her another estimate for insuranceI relayed this information to *** and she said she was getting it taken care of* then informed me that she tried to register the trailer in *** within the last few weeksI informed her that the title and paperwork she received from us by mail was to register the trailer in Canada like she had told usI also advised her that she shouldn't have waited a year to register the trailer and that she only had a day trip permit for non-residence*** asked if I could help her with registering the trailer for herI informed her that if she tried to register the trailer in *** that she would have to pay tax and licenseShe said that she didn't want to pay to register it in ***I told her that she could send the title and paperwork to me and I could try and see how we would help her on getting a title only and not registering it
We received the title and paperwork back from *** and attempted to get a title only for her*** has changed the rules on registering and no longer allows the title to be transferred without an *** repo certificateWe had provided a *** repo certificate with the title along with the notarized documentsAll documents that were provided to *** are sufficient to register and bring the trailer into CanadaWe have sold many motorhomes and trailers and know what is needed to get into Canada with an rv*** informed us that she didn't want to pay to register this trailer anywhereShe even went as far as saying she talked to people in her park about the paperwork and was just not going to register it anywhere and do nothing with the titleI let her know what the state does send people out to check the parks to make sure peoples temporary permits haven't expired and that they are registeredShe said that she might want me to just send her the title and paperwork back to her
Documents that were signed by *** stating it was an out of state delivery and not going to be registered in ***:
1) contract (no tax)
X) XXXX, 5010, all documents signed by *** for an out of state delivery and stating that she would not be using the trailer in *** for more than a short term period*** also signed that she is not a resident of *** but of ***
3) Temporary permit for a non-resident of ***This document clearly states that she has no intent to register in ***
4) Due billThis document says it's an out of state delivery and sold as is
We have spent a lot of time trying to help *** regarding her trailer and registration*** is trying to avoid paying sales tax and license in any state including *** She states she does not want to put any more money towards the trailerWe've let her know in any state that she tries to register it in she would need to pay the fees eventually to a state or into *** We have not lied to *** or tried to lead her in the wrong directionWe provided a clear title and all notarized legal documents for her trailer
Initial Consumer Rebuttal /* (3000, 9, 2015/03/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I apologize for my delay in response, it's taken me a few days to gather some facts
My reason for the complaint is that I spent 10,dollars on a FLEETWOOD pioneer
SPIRT trailer, and was led to believe it was mine after they took my money
I did not plan to register it in *** I have reviewed every single paper I signedIt says
nowhere on anything I WAS GIVEN a copy of that it was to go to *** in fact I own a class E
motorhome parked at the very address they sent papers to months after purchaseIf they
have documents that say it was to go to Canada then let's consider that the case for my next
point:
Today I spoke to *** border security agency this is my second phone call with an import
agent specializing in MV importI have been informed had I attempted to bring the trailer into
*** it would have been rejected at the border as I did not have titleHere is a direct quote
from *** clipped from their website on import requirements for my trailer: There is no waiting
period for a travel trailer, fifth wheel or other non-motorized vehicleWith title in hand, they can
be taken directly to the borderWHY WAS TITLE WORK SENT TO MY BC ADDRESS months
later if it's their claim it was going to *** Clear title is required in hand at the border, I'd
also like to point out *** stored the trailer, why would he do this if it was to go to canada? Not
only does the *** border require clear title for import, the *** Border REQUIRES IT FOR
EXPORTthirdly *** *** *** only vehicle registration and insurer requires CLEAR
TITLE AND ACCESS TO THE VEHICLE AND AN INSPECTIONNo vehicle can sit in ***
and be insured registered or imported in its absence! By RV4less saying it was to go to ***
and that they are aware of *** rules and requirements then they are admitting they have
wronged meBecause, the title wasn't clearOn January XX XXXX they had me sign a "title and
registration application, with all other contacts, that had official DMV markings on it and said we
will get you insurance! That's all you need to do! And move in! An rv4less employee named
summer took my visa and paid insurance, they then gave me a key, I thought was for my trailer
only, *** said I could park in their yard
I found out in January of this year when I went to renew my insurance that there wasn't
insurance on it, there had been a mistake on the money amount and they called the number
given by summer, it was RVfor less's number, who told the insurance company they had no idea
where I was! I was in the designated place beside the big shop where they told me to park, for
freeLater in the spring *** said why don't you park that inside my shop for the summer until
you come back next fallI said ok thanks ***, and mike pulled it insideI left believing Id had
insurance for several months and would have all summer, they led me to believe the DMV paper
I signed was all that needed to be donewhy did they connect me with insurance and then
deviate insurance from contacting me? I would have found out right then about *** law
because according to the *** it has not changed any lawIt still would not have gotten me to
canada
As for me wishing not to pay taxes that is a very absurd piece of hearsay, taxes are part of life
and I cannot pay tax on a vehicle I do not have ownership of or ability to gain title toThat is a
character assassination, I also forgot to mention *** gave me a *** PASS *** ALL *** *** A locksmith informed me this is illegal, *** knew it to
be a pass *** and even went so far as to say "they all come with that, that's what they gave us
that's what we give you"
Today I spoke to the *** in ***, no laws or rules have been changed since my purchaseIt
is a blatant lie to say otherwise according to the *** Why was I not informed this trailer was a
repossession? Why does Rv4less keep saying it was to go to Canada when it would have been
rejected at the border without clear title? Aside from this rv4less has made no suggestion at how
I gain title to a repossessed trailer they sold to me without informing mei sincerely hope the
Revdex.com holds accredited businesses to a higher standard that simply telling a different version of
eventsI need a resolutionNothing they have said offers a resolution, most of it isn't even true
Final Consumer Response /* (4200, 18, 2015/05/01) */
Hello *** this is *** *** from *** in regards to the complaint
against RVs4LESS, I have been waiting for a response, regarding this issue,
my case was assigned to *** *** prior to my departure to *** I
have sent two emails to *** however I don't think they are going
through to the USA from here so I will try to contact you if you don't mind
pleaseI got a friend to open the last email from Revdex.com to meThe email
was from RVs4LESS to *** stating RVs4LESS were trying to get an address
for a Mrs *** (whoever that might be?) to send all documents backThis
does not resolve anything and I am not mrs *** I am *** ***I am
wondering where this case is going? If you could please let me know? I am
still in need of a title for my trailer as lying to the Revdex.com does not issue a
titleThank you for your time *** if you can please look into this
matter for me*** ***
***@icloud.com
X XXX XXX XXXX
*** *** ***, *** *** ***
Sent from my iPad=
Final Business Response /* (4000, 21, 2015/05/15) */
Please see attached scanWe were able to go above and beyond and made several phone calls to get this doneThis is a title only in *** ***'s name as requested with the Canada addressWe will mail this out to the address *** provided
*** ***
RVS4LESS, INC

Initial Business Response /* (1000, 6, 2015/07/24) */
Per Business: Customer picked up RV and signed off all paperwork stating they where satisfied
Initial Consumer Rebuttal /* (2000, 8, 2015/07/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I believe the
Revdex.com's help assisted in this matterThank you, Revdex.com!