RVs Northwest

Mrand Mrs [redacted] did purchase the unit as described [redacted] went out of businessObtaining certain parts takes time during the busy season, especially in this caseThey did have need of our assistance after the saleWe spent a total of $+ while the unit was here and after the fact for the purpose of customer satisfactionThis customer came in multiple times to address miscconcernsThe items described were not noted until the September visitWe had provided "Good Will" on repairs up until that timeWe did keep our word to address things after the saleI have documented proof of thisWhat we do not have is a "forever" warrantyAt some point, a customer needs to understand that we are unable to continueMr [redacted] did not seem to understand thisThe amount that he requested was smallIt wasn't about the amountIt's the principle that we can not continue doing this for him when we can not do this for everyoneI told him how much we had spent on his coach over the yearHe was not aware of the amount because we did not do it for the recognitionHis reply was "that's not my problem." We did not jerk this customer aroundWe simply told him "No." That was answer he was unwilling to acceptHe used the "F" word to my service advisor more than times over their conversationsI experienced this in my conversation with Mr***I do not intend to allow anyone to talk to my staff in that mannerWe are not a whipping post for your frustrationsWe get that things aren't always perfectHowever, this customer did not care what we had already done and was not grateful for any efforts we have madeMy experience is that this person would act the same later if we would have said yes under this circumstanceFYI to retail customers - We are peopleWe will do what we can to assist youWe will go the extra mileIf you threaten us, as in this case, or use profanity, then we are not going to want to do any more pray our meeting ends as quickly as possibleMy mom used to tell me it is easier to catch a bear with honey than with vinegarGuess what? If you act like a child when you are at a place of business and threaten not to come back....we hope you keep your word

I’m glad Mr [redacted] has finally shared why he is upset I am disappointed, however, that he, once again, has asked an organization to withhold information from RVs Northwest Regardless of how we have finally gotten to this point, I would like to share that RVs Northwest is still interested in finding a resolution for Mr***’s concernsUnfortunately, Mr [redacted] has yet to share that information I am aware that the Spokane Revdex.com offers a forum for businesses and consumers to meet to try to reach a resolutionI suggest we take full advantage of thatPlease let me know if the customer will accept my invitation to meet, along with a third party Revdex.com representative, in an attempt to reach closure for all concerned Sincerely,Ron L***

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below MrL***'s response to you is the same he gave me He accuses me of requesting the document under pretenses That is an assumption made on his part My first request was made by me and I told him I needed the document for my files After my second request MrL [redacted] then accused me of going on a witch hunt for the cause of an accident I had with the motor home I don't know why I didn't think of this earlier After I sent in the complaint to you, I thought I would call RNR RV and ask them if they had a copy of the invoice I gave them the VIN number and the make and model of the motor home and they provided me with the invoice Here is what the invoice says, "Description, owner states, RVs Northwest is the owner at this time, the front tire looks like scrubbing offPerform alignment on coach Resolution found wheel bearings loose, ball joints loose, several steering components loose, custdenied all repairscompleted wheel alignment, adjusted toe to spec, centered steering wheel The invoice number is [redacted] , Unit Daybreak 2750W, VIN [redacted] RNR RV did the alignment because RVs Northwest does not have the equipment nor the technical personnel to perform front end alignments on class A motor homes The information on the invoice was not disclosed to me at the time I picked up the motor home from RVs Northwest Here is more information: I purchased the motor home in May of The front tires were badly worn on the inside I requested that a front end alignment be completed before I would pickup the motorhome There were several other things that needed repair one was a new battery was needed for the inside of the motor home, a new battery was needed for the engine starting requirements, the signal lights lever would not stay on and a coolant leak needed to be repaired I had also requested that since the front tires were worn badly on the inside that they be rotated to the rear duals I picked up the motor home and the batteries had been replaced, the coolant leak had been repaired and the signal light switch had been repaired However, the front tires had not been rotated to the rear I was assured at that time the wheel alignment had been done After some negotiation at the dealership prior to me driving the motor home from Coeur D'Alene to Spokane, RVs Northwest agreed to put new tires on the front I drove the motor home to Les Schwab in Spokane to their North Division store On the way to Spokane the motor home steering kept drifting to the right and I assumed it was because the old tires was causing the steering problems Les Schwab tire people looked at the tires and asked why a dealer would allow anyone to drive that vehicle with the condition of the front tires The front tires had wear on the inside that went down to the secondary cords of the tire After that discussion with the tire people at Schwab I had them look at the rear duals and they also expressed concern that the rear tires were badly weather checked and cracked Since I did not do my due diligence on the rear tires I had them install new rear tires It has a dual tire setup on the rear so I purchased new tires and RVs Northwest replaced the front tires at their cost Since RVs Northwest had assured me that the front end alignment had been done all I had Schwab do was balance all six new tires and they then installed the tires I drove the motor home to my home which is about miles from the Les Schwab on North Division Now the issue can get a little messy Here is why We drove the motor home to my Son in law and Daughter in Olympia WA On the way over the steering problems continued it drifted to the right and I had to really steer it not just sit there and drive like normal I assumed it was getting used to a new different motor home However, the more I drove it I knew there was something going on with the steering On May when I was returning we had an accident The road from my daughter's home to the freeway is a rather narrow two lane road As I said the motor home steering system was drifting to the right However, as we were driving on the two lane road it moved across the center line of the road I moved the steering wheel to the right and before I could do anything else the right front tire was in the ditch My speed was around mph at the time I didn't want to brake because I didn't want to roll the motor home on the side The ditch had about a degree angle and any attempt to bring the front wheel out of the ditch I am sure it would have rolled on its side I thought I was doing a pretty good job of guiding it down the ditch when I couldn't avoid a power pole I hit the power pole with the right front side of the vehicle I didn't get hurt however, my friend who is now my wife suffered a broken ankle and lost part of her right calf in the accident I did not receive a citation by the investigating law enforcement personnel I strongly felt at the time there was more information on that invoice then just saying the front end alignment was done and that any additional information that would be on the invoice should have been disclosed to me before the purchase of the motor home was completed Do you agree? Matter of fact I was so sure there was something wrong with the front end that I had a forensic firm from Seattle look at the front end He took some pictures of the front end His conclusion was that the front end steering components were greatly compromised Now you can ask why did I continue to drive this rig This isn't the first motor home I have had I have driven pickup trucks all my life, I drove full sized trucks when I was in high schoolI drove the pickup camper and pulled a foot pontoon boatI drove a Class C motor home pulling the same foot pontoon boat, and also towed a car So I feel I am experienced and could handle the steering problem Now in the previous four paragraphs is a very short version of what took place MrL [redacted] calls my request deceptive tactics I feel my request for the invoice was very straight forward I just wanted a copy of the invoice This is for your information only I would appreciate it if you would not share any of this with MrL*** I have a copy of the letter I sent to the AGs office if you are interested in seeing that It basically says the same thing as the letter to you The portion of the complaint that is being withheld by the AGs office is what I have told you in the preceding paragraphs I have not received anything from the AGs office as of today Now that I have a copy of the invoice and the information on the invoice was not disclosed to me, I don't know how you want to handle this Please let me know before you get back to MrL*** You can see why MrL [redacted] did not want to provide me with a copy of the invoice I probably should apologize to you for taking your time However, the thought of going directly to RNR RV for the invoice just crossed my mind after I had sent the complaint to you Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: When you buy something brand new everything should workWe purchased the 5th wheel on 02-03-and it was not ready for us to pick it up until the end of MarchThat was almost weeks until we could actually use itAfter the first use, we reported what was not workingUnfortunately for us we did not use the awning that first weekend due to high windsTherefore could not tell at the time the rope lightening was over half outThe awning tucks in over the rope lightDid not use the outside speakers eitherSo they fixed what happened at the time of us returning from our first camping weekend where they had it from May 20, until June 17, We were told it would only take daysTried camping again and finally used the awning and speakers and noticed they did not work properlyThey took it back to fix them on 09-09-thru 11-04-Told it would take days againAny person would have been ticked off when you go get your RV after weeks of being in the shop to find out they did nothingThis is not an RV we bought years ago....just purchased in February of this year and being brand new it should all workThis manager lacks customer service and is trying to make a mark in this world for himselfWe had no trouble with this company until the new manager came into the pictureWe have read a review from another customer where this manager jerked them around as wellVery disappointed in the lack of use of a brand new 5th wheel since they had it in their shop for over weeks since we purchased itWhy would they keep our 5th wheel for weeks and not tell us they were not going to fix it? My husband is the quiet one and for him to get upset takes a lotIt just shows you the kind of manager we are having to deal with at this companyWe have never had to return anything we have purchased for repair on something we bought newThis manager continues to state things about my husband and I that are not true...he has never met my husband until Nov4th and he is expecting him to take their poor customer service with a nod and hand shake and walk awayIt is not our fault [redacted] went out of business after we bought our RVIf you are going to sell a product then you better stand by itWe expect nothing more from this companyThey are not capable of providing customer service with the type of manager that is there now If the Revdex.com would like copies of the work they did and did not do we can provide those as well The ***'s

*** initiated the buying process from her home in New Jersey*** did buy an Outdoors RV trailer. *** arranged financing with her own bank. Her bank required her to put a certain amount down as part of the loan processWe were not allowed to weigh in one way or the
other
The trailer was taken from Spokane, WA to New Jersey by a transport companyThe trailer was pulled to Wyoming by ***'s daughterThe trailer has made it most of the way across the country twice since it left here
We have documented proof that the customer changed their accessory list multiple times creating delay and confusionWe have documented proof that we absorbed a $reduction in price to accommodate ***'s loan requirementsWe have documented proof that the trailer left here in perfect working orderWe have documented proof that this trailer was new & had never been used as a rentalWe would never rent a $trailer for summer camping
The pictures of the wall separating is seam tapeEvery RV has some seam tapeIt is clear that the corner was bumpedIt did not leave here in that condition.
Most of the items, aside from damage or neglect, would fall under factory warranty*** has made no effort to seek assistanceA lemon is by definition determined to be documented attempts to fix reoccurring problemsThe customer has not performed any due diligence to rectify the situationThe burden is on the consumer to bring the trailer into a facility for evaluation and warranty claim actionNo reasonable person would make any of the claims *** is making, nor would they make personal attacks without documented proof
The chance that any or all of the claims this customer is making actually being true are very lowThe problem is that *** is in New Jersey, the trailer is in Wyoming, and we are in Spokane
***'s family was offered a complete rundown of how an RV works by our staffThey did not accept the offerThey are inexperienced with an RVSome of the confusion is based on lack of experience***'s family damaged the trailer while parking it
I have documented threats by *** that move beyond an upset customerIn fact, the last person who I witnessed behaving this way ended with legal consequences
Jason,
This will end up being bigger than the money you took from us
I'm not threatening you, I'm simply telling you that I am not the kind of consumer you can scam.
If you continue down this path, you can expect the most severe repercussions which will translate into a devastating loss of revenue
There's already dentist (sanctioned & removed from his practice which was later shut down), surgeon (massive loss of patients, eviction from professional associations, loss of positions on International boards, teetering on the brink of bankruptcy, already closed of offices) & company (had to shut the doors)
They all wish that they'd made things right for me when they still had the chance of those took place before the Internet was prevalent, the most recent was much faster & easier to accomplish. Most people get tired & stop pursuing bad businesses &/or professionals that take advantage of them, I don'tI value honesty & when it's compromised that is my pet peeve & I pursue them relentlessly
I do that because when I've been wronged, I give the business or professional several chances to make things right, exactly as I'm doing with you
If they don't right the wrong, either out of greed, stupidity or because they mistakenly think that one little person can't possibly bring them down, I make it my purpose to expose them in every way I can. In the instances that I mentioned, unexpected & totally unrelated items came up that resulted in far better outcomes than I could have ever imagined
If you really have partners, are they ready for this? You mentioned doctors, several involved in gaming, successful entrepreneurs, will they want to be party to this kind of action? I'd be most worried for those that answer to the gaming commission or have other businesses, the results could be catastrophic & far reaching
If your force me to move forward we'll either identify them ourselves through research, which we're already working on, or you'll be compelled to divulge their identities
We will not take this trailer backWe offered to assist with Outdoors RVWe offered to contact the closest dealer authorized for warranty repairsWe requested that *** call us to assist with working thru all or any of these issues*** is not interested in making things right with her purchaseHer own words reflect someone who themselves is looking for attention and personal gain

I apologize for the delayed responseApparently your email found it's way to our spam folder
The attachment is our response to the customer's complaint to the A.G.'s officeHopefully it will suffice as our response to the same complaint made to your office
Thank you
6-16-15Re:*** ***File #
***Thank you for forwarding RVs Northwest the consumer complaint from Mr***.Mr*** contacted me under pretenses requesting a copy of a front-end alignment invoiceSince then, he has contacted me two or three more times requesting a copy of our invoice without being forthright or honest with me about his reason(s) for the request.I have shared with Mr*** that his deceptive tactics causes me concern and pause and that it does not seem prudent for RVs Northwest to participate in whatever it is he is attempting to accomplish.The fact that Mr*** has asked the office of the Washington State Attorney General’s office to withhold a portion of his complaint from RVs Northwest serves as confirmation that I am correct in questioning the customer’s true intentions.Sincerely,Ron L***, PresidentRVs Northwest, Inc

Complaint: ***I am rejecting this response because: JASON T*** SET OUT FROM THE START TO PULL A 'BAIT & SWITCH', WHICH IS CONSIDERED A 'FRAUDULENT SALE' & AS SUCH CONSIDERED A CRIME What MrT*** did to me was just one more crime added to the long list he's already committed I am more than concerned that I was exposed to this man during the course of what was supposed to be a RV purchase & turned out to be a nightmare
*** *** ** * *** *** *** *** *** ** *** *** *** * *** ** *** *** *** *** *** * *** *** *** * *** ** *** * *** *** *** *** *** * *** * *** *** *** *** *** ** *** *** *** *** *** *** *** * ** *** *** ** *** ***
** ** ** *** *** *** *** * *** *** *** *** *** ** * *** ** *** *** ***
I wish I'd known about his background before contacting his dealership Many of the things he did would have set off alarms, but thinking he was in business since 1985, had an A+ Revdex.com rating & was an authorized dealer for Outdoors RV, part of the Northwood family of products, known to be a decent company, I thought he would be a good dealership with ratings like that
I'm not sure if MrT*** mislead ORV & failed to let them know he was the new owner/dealer principal, but when I called them to inquire about the dealership, they told me they knew the dealer & I was in good hands I would have avoided RV's Northwest at all costs, even if it meant buying something else I would NEVER knowingly have exposed myself to this criminal elementI'm frightened
I gave MrT*** many opportunities to settle this without further action on my part I shouldn't have had to do any of this, he should have taken the trailer back at once & corrected the situation He could have ended this whole nightmare by simply doing the right thing, but he's conducting business like the habitual criminal that he is instead of the businessman he's pretending to be
He's letting time run out, like he did when he sold me the trailer He wanted me to have no time to do anything, that's why he stalled delivery Now, he knows that I have to get this settled & return the trailer to him before the first payment is due or my bank can't cancel the loan For the record, I used Essex Credit a Division of Bank of the West, they are the LARGEST lender of RV & boat loans in the country Jason T*** & his finance manager Shawn D*** had NO idea who they were, because they have NO experience in the RV industry Another point I just discovered the would have been good to know in advance, seeing his Revdex.com page that says in business since makes one think he's been around & stood the test of timebut that's not the case
Jason T*** set out from the very START to pull a 'BAIT & SWITCH', which according to the law is a CRIME & considered a 'FRAUDULENT SALE', so accordingly, I will be filing CRIMINAL CHARGES against MrT*** by the end of this week I am unsure as to which police department to file the charges with since I'm from NJ & the dealership is in Washington state, but we're settling that now & I will be filing the charges
I've compiled & reviewed all of the evidence & it's very clear that MrT*** set out from the start with the intention to pull a bait & switch, he set out with the intention to commit fraud & the trailer is in the condition it's in because he neglected his responsibility as the dealer to maintain it
I'd also like to point out that because of this, I now have other very serious concerns* *** *** * *** *** *** * *** ** *** *** *** *** * *** * *** * **, in his mind he has reason to dislike me, so I'm not only saddled with this used, non-working, safety hazard of a defective, neglected trailer that he stole my $70,for, I'm in very serious fear for my own physical safety & the safety of my personal property & financial information
I would advise you again that MrT*** is still using the Revdex.com page of the former owners & still advertising that the dealership has been open since He has what looks like a great Revdex.com rating & that's very dangerous for consumers
I will advise you once I've formal filed the criminal charges against MrT***
Sincerely,*** ***

Mr. and Mrs. [redacted] did purchase the unit as described. [redacted] went out of business. Obtaining certain parts takes time during the busy season, especially in this case. They did have need of our assistance after the sale. We spent a total of $3500.00 + while the unit was here and after the fact for...

the purpose of customer satisfaction. This customer came in multiple times to address misc. concerns. The items described were not noted until the September visit. We had provided "Good Will" on repairs up until that time. We did keep our word to address things after the sale. I have documented proof of this. What we do not have is a "forever" warranty. At some point, a customer needs to understand that we are unable to continue. Mr. [redacted] did not seem to understand this. The amount that he requested was small. It wasn't about the amount. It's the principle that we can not continue doing this for him when we can not do this for everyone. I told him how much we had spent on his coach over the year. He was not aware of the amount because we did not do it for the recognition. His reply was "that's not my problem." We did not jerk this customer around. We simply told him "No." That was answer he was unwilling to accept. He used the "F" word to my service advisor more than 20 times over their conversations. I experienced this in my conversation with Mr. [redacted]. I do not intend to allow anyone to talk to my staff in that manner. We are not a whipping post for your frustrations. We get that things aren't always perfect. However, this customer did not care what we had already done and was not grateful for any efforts we have made. My experience is that this person would act the same later if we would have said yes under this circumstance. FYI to retail customers - We are people. We will do what we can to assist you. We will go the extra mile. If you threaten us, as in this case, or use profanity, then we are not going to want to do any more pray our meeting ends as quickly as possible. My mom used to tell me it is easier to catch a bear with honey than with vinegar. Guess what? If you act like a child when you are at a place of business and threaten not to come back....we hope you keep your word.

I’m glad Mr. [redacted] has finally shared why he is upset.  I am disappointed, however, that he, once again, has asked an organization to withhold information from RVs Northwest.
Regardless of how we have finally gotten to this point, I would like to share that RVs Northwest is still interested in finding a resolution for Mr. [redacted]’s concerns. Unfortunately, Mr. [redacted] has yet to share that information.
I am aware that the Spokane Revdex.com offers a forum for businesses and consumers to meet to try to reach a resolution. I suggest we take full advantage of that. Please let me know if the customer will accept my invitation to meet, along with a third party Revdex.com representative, in an attempt to reach closure for all concerned.
Sincerely,Ron L[redacted]

We have read the complaint by Mrs. [redacted].
RVs Northwest has created a very relaxed atmosphere to shop and/or buy here at RVs Northwest. This is inconsistent with our intentions or business model. I personally feel that any complaints be taken seriously. My job is to stay as objective as...

possible. The customer is not always right nor is any employee of any business. I can have a great employee who makes a mistake. That is my opportunity to correct and/or train the individual. 
The first thing that I discovered is that we made a mistake right out of the gate. This would have eliminated the whole entire situation to begin with. Our managers both missed a disqualifying credit record. This customer did not qualify for conventional financing. There were many positive attributes associated with this customer's credit profile that contributed to the oversight. Mr. [redacted] later acknowledged the accuracy of the report. Again, this was our fault.
Claim- A credit decision was made on a false credit report
The only way a false credit report could have been produced was if false information was provided. Our finance department confirmed with Mr. [redacted] that the disqualifying account was accurate. It was the primary factor in the outcome for financing. We understand this was probably frustrating and somewhat embarrassing. However, we don't look at it that way. Bad things happen to good people.
Claim- Shawn tried to force a crappy loan on this customer
Any dealer is limited to the discretion of available lenders. Dealers do not get to determine who gets approved or who doesn't. They also do not get to determine the term of the loan offered or the potential interest rate. If it was up to us, then everyone would get approved.
Claim- Shawn tried to force the customer to buy an extended warranty. I have a 16 year professional relationship with Shawn. The reason that this dealership hired him as opposed to other candidates is because of his professional track record. To maintain some objectivity, I have discussed this situation with Shawn. Our goal was to determine where this miscommunication took place as to prevent someone else from feeling this way. Shawn did offer the service plan. He printed two agreements side by side. One was with and one without. That is a customary practice when a customer wants to visually see the difference of financial impact.
Claim- RVs  Northwest would not return their money
RVs Northwest electronically refunded the card on the first business day we realized we were not going to be able to complete a transaction with this customer. A bank will debit an account much quicker than a reversal. We were in communication with the customer Friday and Saturday. We were left with the impression they were going to solicit assistance from a family member based on their need of a trailer. They told us that conversation with family would take place on Sunday.
Our 30 year history speaks volumes about the success we have had serving the community in the RV Industry. We will consider this a learning experience. It is our regret that this customer was dissatisfied.
Jason T[redacted]
General Manager
RVs Northwest

Complaint: [redacted]I am rejecting this response because:
 
Far to many inaccuracies in your response.
Our credit history and application:
What was in our credit report was accurate, however, as we stated, the year that this took place was miss-reported by the creditor hence us not putting in our application since it happened many years prior. No we aren't embarrassed since again, it's inaccurate.  
 
The warranty
In regards to the warranty options; it is true that Shawn had a sheet of paper that showed the different options. What is not being addressed is that he wouldn't take the warranty off of the contract. He at first tried to say he had removed it but after we pointed out that it was still there, he said he wouldn't sell us the trailer without it. Only when were about ready to walk away from the deal, did he remove it. 
 
Co-signer and other loan option:
We did not at any time state that we were going to get a co-signer. The fact is that we informed him of this as soon as he suggested it on Friday. We also stated that we did not want a high risk loan and instead wanted a refund of our down payment. To our knowledge everything had been approved the night before. We have never had a dealership hand us the ownership paperwork as well as financing papers and take our down payment when we had not actually been approved for a loan. It's very strange since we bought a car last year, also financed, without issue.
 
The refund:
Our money was not refunded to us on Friday 5/6. We had to go in there on Monday 5/9 to find out why we hadn't been refunded. Only then was the refund actually processed, (we have the receipts) and even as I am writing this, the money is not back in our account. 
 
I can understand why a company wouldn't want a complaint opened up with the Revdex.com and that they may put half truths in their responses to try and make the situation seem less of an issue than it really was. However, this experience and the responses we have received have showed such a complete disregard for us and why we were buying a travel trailer to begin with. You have set us back completely on getting my husbands living situation taken care of before he starts his new career across the state on Monday. 
 
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
 
When you buy something brand new everything should work. We purchased the 5th wheel on 02-03-16 and it was not ready for us to pick it up until the end of March. That was almost 8 weeks until we could actually use it. After the first use, we reported what was not working. Unfortunately for us we did not use the awning that first weekend due to high winds. Therefore could not tell at the time the rope lightening was over half out. The awning tucks in over the rope light. Did not use the outside speakers either. So they fixed what happened at the time of us returning from our first camping weekend where they had it from May 20, 2016 until June 17, 2016. We were told it would only take 3 days. Tried camping again and finally used the awning and speakers and noticed they did not work properly. They took it back to fix them on 09-09-16 thru 11-04-16. Told it would take 3 days again. Any person would have been ticked off when you go get your RV after 8 weeks of being in the shop to find out they did nothing. This is not an RV we bought years ago....just purchased in February of this year and being brand new it should all work. This manager lacks customer service and is trying to make a mark in this world for himself. We had no trouble with this company until the new manager came into the picture. We have read a review from another customer where this manager jerked them around as well. Very disappointed in the lack of use of a brand new 5th wheel since they had it in their shop for over 22 weeks since we purchased it. Why would they keep our 5th wheel for 8 weeks and not tell us they were not going to fix it? My husband is the quiet one and for him to get upset takes a lot. It just shows you the kind of manager we are having to deal with at this company. We have never had to return anything we have purchased for repair on something we bought new. This manager continues to state things about my husband and I that are not true...he has never met my husband until Nov. 4th and he is expecting him to take their poor customer service with a nod and hand shake and walk away. It is not our fault [redacted] went out of business after we bought our RV. If you are going to sell a product then you better stand by it. We expect nothing more from this company. They are not capable of providing customer service with the type of manager that is there now.
 
If the Revdex.com would like copies of the work they did and did not do we can provide those as well.
The [redacted]'s

Mr. K[redacted],
Thank you.
At this mediation session, I plan to be there alone.  I'll have all of my documentation.  Right now the one question I have will the documentation just be available to the mediator or will the business also have access to the documentation?
I have all next week.  I thought I was going to be out of town on July 6 but that has changed.  Now will be gone on the 10th and possibly on the 13th of July.  I have a couple other appointments coming up but no date on them set yet.  I should know when those come about by tomorrow PM.
Thanks
[redacted]

Revdex.com,I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr. L[redacted]'s response to you is the same he gave me.  He accuses me of requesting the document under false pretenses.  That is an assumption made on his part.  My first request was made by me and I told him I needed the document for my files.  After my second request Mr. L[redacted] then accused me of going on a witch hunt for the cause of an accident I had with the motor home. 
I don't know why I didn't think of this earlier.  After I sent in the complaint to you, I thought I would call RNR RV and ask them if they had a copy of the invoice.  I gave them the VIN number and the make and model of the motor home and they provided me with the invoice.  Here is what the invoice says, "Description, owner states, RVs Northwest is the owner at this time, the front tire looks like scrubbing off. Perform alignment on coach.  Resolution found wheel bearings loose, ball joints loose, several steering components loose, cust. denied all repairs. completed 4 wheel alignment, adjusted toe to spec, centered steering wheel.  The invoice number is [redacted], Unit 2004 Daybreak 2750W, VIN [redacted].  RNR RV did the alignment because RVs Northwest does not have the equipment nor the technical personnel to perform front end alignments on class A motor homes.
The information on the invoice was not disclosed to me at the time I picked up the motor home from RVs Northwest.
Here is more information:
I purchased the motor home in May of 2014.  The front tires were badly worn on the inside.  I requested that a front end alignment be completed before I would pickup the motorhome.  There were several other things that needed repair one was a new battery was needed for the inside of the motor home, a new battery was needed for the engine starting requirements, the signal lights lever would not stay on and a coolant leak needed to be repaired.  I had also requested that since the front tires were worn badly on the inside that they be rotated to the rear duals.
I picked up the motor home and the batteries had been replaced, the coolant leak had been repaired and the signal light switch had been repaired.  However, the front tires had not been rotated to the rear.  I was assured at that time the wheel alignment had been done.  After some negotiation at the dealership prior to me driving the motor home from Coeur D'Alene to Spokane, RVs Northwest agreed to put new tires on the front.  I drove the motor home to Les Schwab in Spokane to their North Division store.  On the way to Spokane the motor home steering kept drifting to the right and I assumed it was because the old tires was causing the steering problems.  Les Schwab tire people looked at the tires and asked why a dealer would allow anyone to drive that vehicle with the condition of the front tires.  The front tires had wear on the inside that went down to the secondary cords of the tire.  After that discussion with the tire people at Schwab I had them look at the rear duals and they also expressed concern that the rear tires were badly weather checked and cracked.  Since I did not do my due diligence on the rear tires I had them install new rear tires.  It has a dual tire setup on the rear so I purchased 4 new tires and RVs Northwest replaced the front tires at their cost.  Since RVs Northwest had assured me that the front end alignment had been done all I had Schwab do was balance all six new tires and they then installed the tires.  I drove the motor home to my home which is about 2 miles from the Les Schwab on North Division.
Now the issue can get a little messy.  Here is why.  We drove the motor home to my Son in law and Daughter in Olympia WA.  On the way over the steering problems continued it drifted to the right and I had to really steer it not just sit there and drive like normal.  I assumed it was getting used to a new different motor home.  However, the more I drove it I knew there was something going on with the steering.   On May 27 when I was returning we had an accident.  The road from my daughter's home to the freeway is a rather narrow two lane road.  As I said the motor home steering system was drifting to the right.  However, as we were driving on the two lane road it moved across the center line of the road.  I moved the steering wheel to the right and before I could do anything else the right front tire was in the ditch.  My speed was around 35 mph at the time.   I didn't want to brake because I didn't want to roll the motor home on the side.  The ditch had about a 30 degree angle and any attempt to bring the front wheel out of the ditch I am sure it would have rolled on its side.  I thought I was doing a pretty good job of guiding it down the ditch when I couldn't avoid a power pole.  I hit the power pole with the right front side of the vehicle.  I didn't get hurt however, my friend who is now my wife suffered a broken ankle and lost part of her right calf in the accident.
I did not receive a citation by the investigating law enforcement personnel. 
I strongly felt at the time there was more information on that invoice then just saying the front end alignment was done and that any additional information that would be on the invoice should have been disclosed to me before the purchase of the motor home was completed.   Do you agree?
Matter of fact I was so sure there was something wrong with the front end that I had a forensic firm from Seattle look at the front end.  He took some 193 pictures of the front end.  His conclusion was that the front end steering components were greatly compromised.
Now you can ask why did I continue to drive this rig.  This isn't the first motor home I have had.  I have driven pickup trucks all my life, I drove full sized trucks when I was in high school. I drove the pickup camper and pulled a 24 foot pontoon boat. I drove a Class C motor home pulling the same 24 foot pontoon boat, and also towed a car.  So I feel I am experienced and could handle the steering problem. 
Now in the previous four paragraphs is a very short version of what took place. 
Mr. L[redacted] calls my request deceptive tactics.  I feel my request for the invoice was very straight forward.  I just wanted a copy of the invoice. 
This is for your information only.  I would appreciate it if you would not share any of this with Mr. L[redacted].  I have a copy of the letter I sent to the AGs office if you are interested in seeing that.  It basically says the same thing as the letter to you. 
The portion of the complaint that is being withheld by the AGs office is what I have told you in the preceding paragraphs.
I have not received anything from the AGs office as of today. 
Now that I have a copy of the invoice and the information on the invoice was not disclosed to me, I don't know how you want to handle this.
Please let me know before you get back to Mr. L[redacted].  You can see why Mr. L[redacted] did not want to provide me with a copy of the invoice.
I probably should apologize to you for taking your time.  However, the thought of going directly to RNR RV for the invoice just crossed my mind after I had sent the complaint to you.
 
Regards,[redacted]