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Rwi Limousine Repairs Inc

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Rwi Limousine Repairs Inc Reviews (2)

Complaint* ***
I am rejecting this response because:
Regards,
*** *** if hes proffesionel like hes said please explain to me how the check engine come up after I drove the car for one mile from picking up the car from hes garage and if hes good what he was doing why he didnt figure out that the computer on the car was bad and it messing up all the sensor so honestly he charge me for doing anything car stil have same problem

Hi, I am the owner and lead tech of my business, I personally worked on this gentleman's vehicle. Let me start off by saying that he has been trying to fix this vehicle elsewhere before bringing it to me, there are wire harness's opened up all over the place, new low quality parts installed on the...

car and also more located inside the car indicating that he has been trying all different things to try and resolve his concern. I will now show you the direct quote I wrote on his invoice "EEC TEST, ABOUT 12 CODES, FOR OS2, EGR, EVAP, ETC. CLEAR CODES, RETEST PASS. LONG ROAD TEST, CAR RUNS PERFRECT, SHUT OFF AND RESTART, CAR RUNS VERY POOR BUT PASS'S TESTS, RUNS LARGE PIDS DISPLAY, TEST WIRING, TEST SIGNALS, RUN ACTUAL FUEL PRESSURE TEST, FOUND AFTERMARKET FRP SENSOR IS NOT ACURATE CAUSING LEAN CONDITION IN THE FUEL SYSTEM, INSTALLED KNOW GOOD USED PART, RETESTED O.K. ANOTHER LONG ROAD TEST FOLLOWED BY MULTIPLE RESTARTS AND RETESTS O.K." When I returned from one road test, pulled into my shop, shut off then restarted the vehicle it ran so poorly that I could not even pull the vehicle back out. After many tests we determined that the FRP (fuel rail pressure sensor) was a low quality aftermarket part that he recently installed and was inaccurate causing the vehicle to run this way, I had a good used part that I installed and after that the car ran great, I took it for a long road test and rescanned again after with no more problems found. As I stated on my invoice there were many codes in memory (happened in the past but not at the moment of test) When he came back with the light on and I retested, some of these codes had come back, I will point out that the car continued to run perfect so what I fixed is fixed. After studying the codes and running further tests after hours at no charge to the customer I determined that the PCM (power train control module) had an intermittent fault causing these codes. As a gesture of good will I explained all of this to the customer in great detail and also offered to install and program a new pcm for him to try and help him out but that he would have to pay for the part. He said he would get back to me and I never heard from him again. I have an outstanding reputation for top quality work and pride myself doing our absolute best, due to the customer installing low quality parts and having an intermittent problem causing the additional codes I feel that we did absolutely nothing wrong, in fact I went the extra mile to try and please this gentleman. I am sorry that he feels cheated in someway but we did absolutely nothing wrong. I worked far more hours then I billed.

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Address: 5 Cardinal Dr, Little Falls, New Jersey, United States, 07424-1638

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