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RWO Concrete Reviews (1)

Initial Business Response /* (1000, 5, 2014/11/12) */
I did complete her 18 yard driveway in 2012. [redacted] contacted me in 2014 with issues on the surface of her driveway. I met with her and discussed the issues. The driveway has spalling marks only where her car had been driven on due to salt from...

the winter. We discussed repair options and agreed to patching the salt infected areas. Then after starting the repair process she changed her mind and demanded a refund of $3000. After consulting with my cemstone rep neither them nor I were at fault with the spalling concrete. The damage occurred from over usage of salt or de-icing products that after a year is not covered under any warranty. I feel that any failure to the surface after two years is not covered for replacement. Concrete is not maintenance free, it requires cleaning and sealing yearly.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried to go along with the band-aide type repairs that this man was recommending but I was advised by the city manager that he really owed me a new drive-way due to the fact that it snowed on everyone's driveway, not just mine. I did not demand anything except what was fair and I gave him a way to do nothing except refund part of what I paid for a driveway that was imperfect due to nothing that I did wrong. He knows he can take advantage of a woman who lives alone and has no one to support her case.
Final Business Response /* (4000, 10, 2014/11/22) */
[redacted] I am very sorry you feel this way, I take offense to your comments about me. I am a small business owner and I work hard at what I do and in 10 years I have never had an issue that could not be resolved with a homeowner. However I did respond to your complaint and felt that an esthetic repair was a fair solution. I know that your house is on the market and I do not feel that refunding your money is an option. I am still willing to repair your driveway at no cost to you.
Final Consumer Response /* (3000, 12, 2014/11/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A repair is not an option due to your prior suggestions of patching over the bad spots and then painting a driveway. This is not a good solution, this is called a bad band-aide that will not look good in the end. The sale of my home has no baring on this situation. My son bought my house and I would like a fair replacement for my son and his family. I started this process and I would like a full replacement of this driveway. I am seeking legal advice and will proceed with the initiation of small claims court.

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Address: 11650 Arnold Palmer Dr, Blaine, Minnesota, United States, 55449-5498

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