Ryan Allen Fitness

Initial Business Response / [redacted] (1000, 8, 2015/11/07) */ First and foremost, I have a zero refund and hour cancellation policyI have not met or worked with a trainer who didn't have the sameThis is strictly to hold the client accountable for our timeI could not meet at our scheduled time for one week and the client would not meet at any other time during the dayI got back in touch with her and she said she only wanted a refund and refused to honor her training commitmentShe used more than half of her sessions and then changed her mind for the remaining sessionsThis is buyers remorseThis client also received discounted training session from my regular per hour rate after her groupon deal was usedIf there were not a zero refund policy, then the clients would be consistently taking advantage of the discounted rate Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/11/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was never made aware of the zero refund policyAlso, he didn't contact me for weeks, after telling me he would contact me within a weekHe told me that he could not meet for weeks because he had a construction job, and that he would call within a weekWhen he didn't, I contacted him, and he told me that he had had a family emergency and could meet again now, after nit call'ingresso for weeksWell, after not hearing from him for weeks, I realized that he is unreliable in maintaining an exercise regime, which is what I was paying him first Also, he never told me he was giving me a discount rate after my groupon, so he was not been doing me any favorsAs per the hour cancellation policy, we didn't have anything scheduled to cancel, so that doesn't apply Final Business Response / [redacted] (4000, 12, 2015/11/21) */ The cancellation and refund policy has been on my websiteThe client knew she was getting a deal because after her groupon sessions I told her I could offer her a discount from my rates and she agreed to continueShe can use the remaining sessions or transfer them to someoneI am not going to offer a refund from a discounted package rate when the client simply has buyer's remorse Final Consumer Response / [redacted] (4200, 14, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) He never directed me to his website to check policiesAnd he never told me that the rate was a discountI would never refer friends to him

Initial Business Response /* (1000, 8, 2015/11/07) */
First and foremost, I have a zero refund and 12 hour cancellation policy. I have not met or worked with a trainer who didn't have the same. This is strictly to hold the client accountable for our time. I could not meet at our scheduled time...

for one week and the client would not meet at any other time during the day. I got back in touch with her and she said she only wanted a refund and refused to honor her training commitment. She used more than half of her sessions and then changed her mind for the remaining sessions. This is buyers remorse. This client also received discounted training session from my regular per hour rate after her groupon deal was used. If there were not a zero refund policy, then the clients would be consistently taking advantage of the discounted rate.
Initial Consumer Rebuttal /* (3000, 10, 2015/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never made aware of the zero refund policy. Also, he didn't contact me for 3 weeks, after telling me he would contact me within a week. He told me that he could not meet for 2 weeks because he had a construction job, and that he would call within a week. When he didn't, I contacted him, and he told me that he had had a family emergency and could meet again now, after nit call'ingresso for 3 weeks. Well, after not hearing from him for 3 weeks, I realized that he is unreliable in maintaining an exercise regime, which is what I was paying him first.
Also, he never told me he was giving me a discount rate after my groupon, so he was not been doing me any favors. As per the 12 hour cancellation policy, we didn't have anything scheduled to cancel, so that doesn't apply.
Final Business Response /* (4000, 12, 2015/11/21) */
The cancellation and refund policy has been on my website. The client knew she was getting a deal because after her groupon sessions I told her I could offer her a discount from my normal rates and she agreed to continue. She can use the remaining sessions or transfer them to someone. I am not going to offer a refund from a discounted package rate when the client simply has buyer's remorse.
Final Consumer Response /* (4200, 14, 2015/11/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He never directed me to his website to check policies. And he never told me that the rate was a discount. I would never refer friends to him.