*** is an employee of a fellow plumbing company *** *** *** ***, which has referred my company to all of their customers and continues to refer Ryan Anthony’s Heating Service Incto this dayHe approached me in a local supply house and introduced himself and told me he had worked for
*** *** *** ***He had described to me that he had not cleaned his heating system in years and heard nothing but great things about my company and asked if I could come clean his boilerI explained to him that we are extremely busy with no heat calls and emergenciesBut I would do my best to get to himHe called several times after to make appointment but I can explained that we are very busy and if he had heat and hot water, we had to get to the emergency calls first. We ended up making an appointment which is usually scheduled between 8am and 2pm because my employees get overtime after o clockHe said his wife couldn’t be home until after 2, so to accommodate him we agreed to come after 2, which is very difficult because a lot of emergency calls come in around 2. The day of the cleaning we were stuck on a job in *** helping a freezing cold elderly customer get the heat up and goingI called *** and informed him we would be running lateNormally I would tell customer we would have to reschedule cleaning which I inform every customer that makes an appointment for a cleaning during winter seasonBut I sent my tech *** and *** to his house anyway around o clockpm*** did not go in because he was extremely sick.*** took apart the boiler, vacuumed and brushed the inside and changed all the nozzles and filters*** was very happy and we left‘When *** called back he informed me that the boiler was running rough a week or so after we had cleaned itNow mind you, every time he had called to tell me the boiler was running rough was when the outdoor temp was below degreesSo I explained to *** that the oil line is jelling up and he needs to put additive into the oil tank and wrap the oil lines in pipe insulationWe left of with him saying “ok” I’ll put additive in the tank.He then called *** *** *** at about o’clock pm, which I of course answered the phone and spoke to him, which again was a below degree nightHe informed me that the burner was running roughI asked him if he had heat and hot water, he said “yes” so I told him we would come tomorrow (***) afternoon and address the situation free of charge of courseSoon as I got all emergency calls done on *** I called *** to inform him that we were on our way and he told me that he didn’t need us to come and that he had already had someone else come and look at the issueI hung up and didn’t hear from him for a few weeks and then got a phone call at about o clock pm while I was in the middle of thawing out frozen pipes and another customers house and I told him I can’t talk right now and I’m in the middle of and emergency callI had no clue what he wanted to speak to me about .He then called again a few days later asking for a refund and I told him “NO” because I had scheduled to go back to his house free of charge because we stand behind all of our work, and it was his choice to call someone else.The reason *** is no longer having an issue with the oil line jelling up is because he put additive in the tank after we had spoke a week after serviceBut the damage was already doneAn oil burner not running properly for a few days with make a boiler dirty and must be cleaned again.He chose to call another company in to clean the unit, when I personally told him that we would be there *** after I take care of the no heat calls that come in every morning.I have customers tell me all the time that they have been living in there home for X amount of years and never had an issue, I then explain that outdoor above ground tanks get water inside of them during the summer monthsThe reason that happens is because customers don’t always keep the tanks 100% full and on hot summer days the inside of the boiler condensates and water gets into the tank, which over time causes frozen oil lines and jelling
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read the response from *** *** I disagree with many of his statements and will not address them individually in order to remain brief and concise As stated the boiler fine until it was serviced After servicing it was smoking and emitting fumes which got progressively worse by the day *** insisted that "the line is jelling up" due to the cold and was resistant to returning to check the unit.I spoke with him *** Feb *....he did not say he was going to come on *** but directed me to call his office *** morning to make an appointment, a women answered the phone and informed me she would let *** know.....no appointment was made....not having heard from *** or his officeat 1pm I called *** *** *** *** *** arrived at approximately 2:*** Feb *...the boiler was found heavily sooted and clogged.....*** was their tech...he cleaned it, replaced the parts that were installed by *** ***.....made appropriate adjustment....smoke tested the flue and the unit has been running fine since.AN IMPORTANT NOTE NO FUEL ADDITIVE HAS BEEN USED AND THE LINE ARE STILL NOT INSULATED....I reject ***s insistence that the cause of the problem was a "Jelled Fuel Line due to the cold"I offer the following.....For the eight days prior to servicing the boiler the average daily temperature was 32.55f with the lowest temp during that period of 19...the unit was smoking the night of the serviceFrom that night until the problem was corrected Feb * by *** *** the average daily temp was f with the lowest of 13In the following days until end of February the average daily temp was degrees with the low being in fact there were two four consecutive day periods and one two consecutive day period where the temperatures were in the single digits....The unit is still running fine......so clearly the issue was not a "Jelled Fuel Line"...but more likely an error or oversite by ***s tech...The daily temperature was as noted was derived from *** for the zip code *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
*** is an employee of a fellow plumbing company *** *** *** ***, which has referred my company to all of their customers and continues to refer Ryan Anthony’s Heating Service Incto this dayHe approached me in a local supply house and introduced himself and told me he had worked for
*** *** *** ***He had described to me that he had not cleaned his heating system in years and heard nothing but great things about my company and asked if I could come clean his boilerI explained to him that we are extremely busy with no heat calls and emergenciesBut I would do my best to get to himHe called several times after to make appointment but I can explained that we are very busy and if he had heat and hot water, we had to get to the emergency calls first. We ended up making an appointment which is usually scheduled between 8am and 2pm because my employees get overtime after o clockHe said his wife couldn’t be home until after 2, so to accommodate him we agreed to come after 2, which is very difficult because a lot of emergency calls come in around 2. The day of the cleaning we were stuck on a job in *** helping a freezing cold elderly customer get the heat up and goingI called *** and informed him we would be running lateNormally I would tell customer we would have to reschedule cleaning which I inform every customer that makes an appointment for a cleaning during winter seasonBut I sent my tech *** and *** to his house anyway around o clockpm*** did not go in because he was extremely sick.*** took apart the boiler, vacuumed and brushed the inside and changed all the nozzles and filters*** was very happy and we left‘When *** called back he informed me that the boiler was running rough a week or so after we had cleaned itNow mind you, every time he had called to tell me the boiler was running rough was when the outdoor temp was below degreesSo I explained to *** that the oil line is jelling up and he needs to put additive into the oil tank and wrap the oil lines in pipe insulationWe left of with him saying “ok” I’ll put additive in the tank.He then called *** *** *** at about o’clock pm, which I of course answered the phone and spoke to him, which again was a below degree nightHe informed me that the burner was running roughI asked him if he had heat and hot water, he said “yes” so I told him we would come tomorrow (***) afternoon and address the situation free of charge of courseSoon as I got all emergency calls done on *** I called *** to inform him that we were on our way and he told me that he didn’t need us to come and that he had already had someone else come and look at the issueI hung up and didn’t hear from him for a few weeks and then got a phone call at about o clock pm while I was in the middle of thawing out frozen pipes and another customers house and I told him I can’t talk right now and I’m in the middle of and emergency callI had no clue what he wanted to speak to me about .He then called again a few days later asking for a refund and I told him “NO” because I had scheduled to go back to his house free of charge because we stand behind all of our work, and it was his choice to call someone else.The reason *** is no longer having an issue with the oil line jelling up is because he put additive in the tank after we had spoke a week after serviceBut the damage was already doneAn oil burner not running properly for a few days with make a boiler dirty and must be cleaned again.He chose to call another company in to clean the unit, when I personally told him that we would be there *** after I take care of the no heat calls that come in every morning.I have customers tell me all the time that they have been living in there home for X amount of years and never had an issue, I then explain that outdoor above ground tanks get water inside of them during the summer monthsThe reason that happens is because customers don’t always keep the tanks 100% full and on hot summer days the inside of the boiler condensates and water gets into the tank, which over time causes frozen oil lines and jelling
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read the response from *** *** I disagree with many of his statements and will not address them individually in order to remain brief and concise As stated the boiler fine until it was serviced After servicing it was smoking and emitting fumes which got progressively worse by the day *** insisted that "the line is jelling up" due to the cold and was resistant to returning to check the unit.I spoke with him *** Feb *....he did not say he was going to come on *** but directed me to call his office *** morning to make an appointment, a women answered the phone and informed me she would let *** know.....no appointment was made....not having heard from *** or his officeat 1pm I called *** *** *** *** *** arrived at approximately 2:*** Feb *...the boiler was found heavily sooted and clogged.....*** was their tech...he cleaned it, replaced the parts that were installed by *** ***.....made appropriate adjustment....smoke tested the flue and the unit has been running fine since.AN IMPORTANT NOTE NO FUEL ADDITIVE HAS BEEN USED AND THE LINE ARE STILL NOT INSULATED....I reject ***s insistence that the cause of the problem was a "Jelled Fuel Line due to the cold"I offer the following.....For the eight days prior to servicing the boiler the average daily temperature was 32.55f with the lowest temp during that period of 19...the unit was smoking the night of the serviceFrom that night until the problem was corrected Feb * by *** *** the average daily temp was f with the lowest of 13In the following days until end of February the average daily temp was degrees with the low being in fact there were two four consecutive day periods and one two consecutive day period where the temperatures were in the single digits....The unit is still running fine......so clearly the issue was not a "Jelled Fuel Line"...but more likely an error or oversite by ***s tech...The daily temperature was as noted was derived from *** for the zip code *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***