Complaint: [redacted] I am rejecting this response because: 1) The pictures of the residence in Trinidad bear little resemblance to the actual property in presentation, ambiance or cleanliness.2) The company continues to state that they paid an ADDITIONAL $in accommodation in Trinidad, when in truth, that is all they paidThey appear to have totally forgotten to deduct what would have had to have been paid for the accommodation we rejected.3) The company made little effort to find alternative accommodation for us in Havana, and were EXTREMELY quick to inform us that a change in accommodation plans would be TOTALLY at our costIn fact, it appeared that the script our guide used was prepared and plannedI take um-bridge at the managers suggestion that we planned our course of actionWe paid $up front, we certainly would not have done that if we planned to play games over a few hundred dollars worth of accommodationQuite the contrary, the guide had her tactics prepared when we arrived at our sub standard accommodation in Havana, I suggest that they in fact knew in advance that we would not be happy, and deliberately kept it to the last moment, when our potential actions were limited, rather than discussing the potential matter, like professionals, during the long drive to Havana This group is not a professionally run nor long term viable businessThe manager told me that we were the first people to complain, yet when I searched review sites, this was very quickly proved falseI don't expect that we will receive any refund, as any company that has to stress that NO REFUND is in their contract, has no intention of honoring their quality or commitment Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: 1) The pictures of the residence in Trinidad bear little resemblance to the actual property in presentation, ambiance or cleanliness.2) The company continues to state that they paid an ADDITIONAL $in accommodation in Trinidad, when in truth, that is all they paidThey appear to have totally forgotten to deduct what would have had to have been paid for the accommodation we rejected.3) The company made little effort to find alternative accommodation for us in Havana, and were EXTREMELY quick to inform us that a change in accommodation plans would be TOTALLY at our costIn fact, it appeared that the script our guide used was prepared and plannedI take um-bridge at the managers suggestion that we planned our course of actionWe paid $up front, we certainly would not have done that if we planned to play games over a few hundred dollars worth of accommodationQuite the contrary, the guide had her tactics prepared when we arrived at our sub standard accommodation in Havana, I suggest that they in fact knew in advance that we would not be happy, and deliberately kept it to the last moment, when our potential actions were limited, rather than discussing the potential matter, like professionals, during the long drive to Havana This group is not a professionally run nor long term viable businessThe manager told me that we were the first people to complain, yet when I searched review sites, this was very quickly proved falseI don't expect that we will receive any refund, as any company that has to stress that NO REFUND is in their contract, has no intention of honoring their quality or commitment Regards, [redacted]