Ryan Motors

Initial Business Response / [redacted] (1000, 6, 2016/01/09) */ We were able to connect with customer [redacted] , and did have a lengthy conversation with herCustomer [redacted] did come back to usShe purchased the used Ram 3500, and wanted to trade for a brand new truckWe made this happen for her Due to our business being located in the Bakken Oil, our service department is scheduled out weeksTo be fair to all involved, we do not show preference to anyone and everyone is treated fairlyWhen [redacted] says we were scheduled out months, she was correctThe only way to have added [redacted] , would have been to remove a different customer that was already scheduled Regarding [redacted] sending an email, requesting a trade; she did send an email, and her quote "We are interested in the Rams that we spoke aboutWe need one with 4:gear ratiosIf you can let me know what you are able to do as far as trade in we'll go from thereI don't want to waste your time or mine." The majority of serious buyers show up in person, knowing the actual process of purchasing a vehicle involves much more than one number [redacted] also indicated she had issues with the Motor Vehicle DepartmentThe state of North Dakota has revised their drive out stickers to now be valid for daysAgain, the Bakken Oil has had considerable influence in all areas regarding this State Department Office Lastly, [redacted] shared how she contacted and has been working with the Chrysler Corporation regarding her truck since 40,milesHer truck now has 103,miles on itThis is the correct process, as Chrysler is the manufacturerThe manufacturer is the final decision maker regarding vehicle defects and extended warranty issuesChrysler Corporation did waive $2,worth of repairs for [redacted] for this vehicleThis is a huge concession, considering [redacted] 's vehicle was out of warranty

Response received via letter to BBB -- scan is attached; text reads as follows: "As Parts and Service Director for Ryan Motors I am providing the response to the complaint you received on 4/4/2017 from Mr [redacted] of Outlook Mt. Per Mr [redacted] he is requesting a refund on two repair orders... performed at our dealership. Please accept this letter as our response.Mr [redacted] contacted Christina [redacted] one of our service advisors on Mon 4/3/17 and asked that her manager call him. I was out of the store till werd. 4/5/16 and as asked made two call attempts to Mr ***'s daytime phone number -- he did not answer either call and you are unable to leave a voice mail.I tried to call Mr [redacted] again today but like last week was unable to reach him or leave a message on two attempts. At that point I e-mailed Mr [redacted] on the email address provided on your letter advising Mr [redacted] of the repairs made here in Oct. and Nov 2016 and also reminding him of his visit in Jan 2017 for different truck concerns totally unrelated to previous repairs and the fact that he at that point had no concerns with the previous repairs. I also reminded him of the two appointments he made: 2/24/17 and 3/14/17 where for reasons known only to him he never showed up for his appointments. (Email attached)We take great pride in our work and the fact that we do everything within our power to take care of our customers. I am not sure what has happened to make Mr [redacted] now believe we did not repair his truck but I can only guess as despite making appointments he has never returned to our service department since January when all previous repairs were great and he asked us to repair other problems on the truck.In my email you will see I asked Mr [redacted] to make and keep an appointment where we will diagnose his concern for free and if found problem is related to previous repairs concerns, we will them repair it at no cost to him. I do not believe we have treated Mr [redacted] with professionalism and do not believe there is any reason to justify a refund for prior repairs.Respectfully,Tom [redacted] Parts and ServiceRyan Motors###-###-####"

Purchased car from Ryan Motors LLC, with the promise from Ryan, owner Ryan Motors LLC that the check engine light would be fixed for free and also he would fix the noise coming from the struts and the oil leaks coming from the engine Received car from Ryan and the car was still leaking oil We worked with Ryan to pay for new timing belt, oil pump seal and cam seal We also purchased struts because the noise was still there and he replaced those as well Car was dropped off July and finally received our car back Friday Aug We received a text the car was ready at 2:pm on Aug Our daughter picked up the car and drove it approximately miles home and when she arrived home she told us the check engine light was on At 4:pm on AugI texted Ryan and told him the check engine light was on Ryan said at 4:pm on Aug"Come by when she gets a chance and just let me scan it" and I said "can do" On Saturday Augour daughter drove the car to Hy-Vee, which is a

Review: I purchased a car about four months ago from this establishment. I had nothing but problems with the vehicle from the start. He was good at repairing what was wrong initially, up until this past week. My check engine light went on, and I took it in and it was a transmission code. I asked if it was safe to drive on the interstate, and he said no. I asked if there would be damage done to the transmission, and he proceeded to tell me the damage was already done. At the end of the conversation, he told me "good luck."

I took it to Arrow Hyundai today and got a call back stating I need a brand new transmission, and not only that, there was oil leaking from a gasket, a cracked belt and issues with the air conditioning that I wasn't aware of. I was told there was a safety check. Clearly there was not. These issues just don't pop up overnight, and I went in thinking I was being told the truth, when I was lied to. I should have done my research on this establishment before purchasing, but I needed a car after my car accident to get to my job.Desired Settlement: I would like for my loan to be paid off and get rid of this car, I would also like a reimbursement for all of the trouble I've had with going back and forth with the previous issues. I need a different car, as I am not able to afford to stick this much money into this car, knowing full well that something else could go wrong, after being told the car I purchased was a "good car."