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Ryan Moving & Storage Inc

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Ryan Moving & Storage Inc Reviews (7)

we left a voicemail for the customer, and are waiting for a call backWe will gladly explain the situation and refund the warranty as well, once we hear back*** ***, *** *** ***, can be reached at *** *** *** ext ***

we reviewed the customers options with her yesterday, explaining that 0% financing was available for only 36 months on the vehicle that she purchased at the time of purchase. At a 72 month term, which is what she went with, there was not 0% available. We have processed the cancellation of an...

extended warranty that she had purchased, and reviewed options to get her into a newer car, higher model, with 0% financing for 72 months, at the same monthly payments, which she respectfully declined. We believe the situation to be rectified at this time, but if anything further is needed, we will gladly comply.

While we are able to take the customer's Versa in on trade, payoff the balance owed, use only the warranty cancellation as a down payment, include Gap insurance and maintain the same monthly payment for the customer on a new 2015 Sentra SR using 0% for 72 months, the amount owed will be more. The...

reason for the difference is because she has been using her Versa for the last 9 months, and we are taking it on trade as a pre-owned vehicle, and then selling her a Sentra, which is a significantly more expensive vehicle. The MSRP on the new Sentra SR is 20970, and the Versa she purchased back in March had a 16710 MSRP. We used a trade value of $11500 (well over the actual trade value, due to the fact that she is a previous customer with an issue that we are trying to accommodate) while she owes 21239 on the car (including the extended service contract which we are cancelling in the amount of $2300). Plus we offered a significant discount on the new vehicle. I have attached a buyer's order, breaking down the new deal for reference. The Sentra currently has 0% for 72 months for qualified buyers through January [redacted], 2016 The Versa that she purchased back in March had 0% financing available for 36 months, not the 72 months that the loan was for, which is why there wasn't 0% on that original loan.

Revdex.com:
We are glad to report that Joe Clem the Sales manager @ Koeppel had worked ardently with us to get the matter rectified. He & Nelson, the used car manager went above & beyond the call of duty by buying back the car from us for what the book value would have been if the car had not been in an accident, they even gave a bit of an increment off the residual amount, and apologized in many occasions for the inconvenience. That's what we call personalized customer service, those circumstances could arise from time to time, that's what one does after the fact to make right that counts. We are happy of the outcome.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.However, hope to get the check from Kopell sometime soon as well. Thanks again
Sincerely,
[redacted]

[redacted],  Thank you for bringing this matter to our attention. We are more than happy to refund the requested $500. Please email me at [redacted] and all I need is the VIN number on your vehicle. I will then let you know when a check will be mailed out. If you have any other...

questions please call me at ###-###-#### Sincerely,  Charles F[redacted]Operations Director

we left voicemails yesterday 3/*, and today 3/*/2015. I sent the customer an email that we will gladly refund the sales amounts of both items as well as the sales tax, and void the contracts for both items. a check will be prepared immediately, the customer must get me his account number to ensure...

the money will be applied towards the correct [redacted] loan

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