Ryan Wayne Salon

Complaint: [redacted] I am rejecting this response because: The response is a complete lie!!! The last time anyone colored my hair was myselfI was NEVER shown an itimized price list before the did my hairThey NEVER broke down what steps needed to be doneI have two witnesses that I called as soon as I walked out complaining on the priceMy daughter had an appointment for updo that she almost didn't go because she was afraid I confronted them at salon and was afraid they would charge more than what was prepaidThe statement they said is completely made upIf it is not resolved I will take them to courtThey NEVER said one thing on prices but instead they keep filling your wine glass so they can OVER chargeI will not let this complaint go not only because they over charged without informing a client but they lie about the entire complaintI will wait for a response but at this moment I am so upset with their complete lies I'm ready to hire an attorney and put over social media and reviews about their liesI understand they are higher salon but NOTHING NO PRICES NO STEPS needed for my hair was ever explainedOn top of that the complete lie of going to another hair salon the day before because I colored it myself before they didThe only other salon that has touched my hair you can call them personally and ask when I had my last appointmentI demand a full refund now because of all the lies and extremely poor and sneaky overcharging customer service [redacted] Regards, [redacted]

We deeply apologize that you feel that way and for any miscommunication there might of beenWe never want to leave an uneasy feeling with any of our clients and would honestly love for you to come back and visit our salonTo keep the peace and to make both parties happy, we are going to be refunding 50% of the ticket back to the original cardPlease let me know if you have any questions for us and feel free to call the salon to book your next appointment

Hello, I am responding to the customer complaint ID # [redacted] When the client visited the salon, she was shown an itemized receipt explaining what her services would be costing prior to the services being performedThe client had recently visited another salon that ruined the integrity of her hair a day prior to visiting our salonAfter explaining this to her, we had mentioned that this ticket/visit would be a bigger cost in order to prevent further damage and repair existing damage; as well as create the look she desiredOur salon prints out an itemized receipt explaining cost with every new client and even our pre-existing clients before beginning services to ensure the client is aware of pricing and allow them the option to pick and prioritize what's most important to the clientWe never want our service cost to alarm anyone at check out or to be sticker shockedIn the complaint, the client mentioned that our "hi-lite services online state $150+ and said her ticket for hi-lites were $480"Again, we gave her an itemized receipt prior to services rendered showing her the exact amount she would be paying at check outFor the hair color the client desired, a full hi-lite of $was needed to break up the color of her new growth, which was about inches of black rootsThen a base color of $to cover the new growth color, and a gloss of $to break up the un-desired color (black on top and blonde underneath) she had from her prior salon experience (the day before)The client left happy and did not question the amount due to the services were discussed prior to services renderedThe client even left a $tip when signing the merchant copy receiptPlease see attached is a copy of the merchant receiptShe also mentioned calling the salon a day after to discuss her services and the costThe stylist/owner of the salon did contact her back immediately when this was brought to his attentionAfter they discussed the issues with the cost of services, the agreement was the services/product used on the client was unfortunately unable to be refundedWhat we were able to do was give her in-salon credit of 10% back to the amount she spent, being $credit to go towards services or productThank you for your help in this matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs long as it is done within the next week
Regards,
*** ***

Hello, I am responding to the customer complaint ID # [redacted]. When the client visited the salon, she was shown an itemized receipt explaining what her services would be costing prior to the services being performed. The client had recently visited another salon that ruined the integrity of her...

hair a day prior to visiting our salon. After explaining this to her, we had mentioned that this ticket/visit would be a bigger cost in order to prevent further damage and repair existing damage; as well as create the look she desired. Our salon prints out an itemized receipt explaining cost with every new client and even our pre-existing clients before beginning services to ensure the client is aware of pricing and allow them the option to pick and prioritize what's most important to the client. We never want our service cost to alarm anyone at check out or to be sticker shocked. In the complaint, the client mentioned that our "hi-lite services online state $150+ and said her ticket for hi-lites were $480". Again, we gave her an itemized receipt prior to services rendered showing her the exact amount she would be paying at check out. For the hair color the client desired, a full hi-lite of $150 was needed to break up the color of her new growth, which was about 4 inches of black roots. Then a base color of $40 to cover the new growth color, and a gloss of $60 to break up the un-desired color (black on top and blonde underneath) she had from her prior salon experience (the day before). The client left happy and did not question the amount due to the services were discussed prior to services rendered. The client even left a $30 tip when signing the merchant copy receipt. Please see attached is a copy of the merchant receipt. She also mentioned calling the salon a day after to discuss her services and the cost. The stylist/owner of the salon did contact her back immediately when this was brought to his attention. After they discussed the issues with the cost of services, the agreement was the services/product used on the client was unfortunately unable to be refunded. What we were able to do was give her in-salon credit of 10% back to the amount she spent, being $75 credit to go towards services or product. Thank you for your help in this matter.

Complaint: [redacted]
I am rejecting this response because: The response is a complete lie!!! The last time anyone colored my hair was myself. I was NEVER shown an itimized price list before the did my hair. They NEVER broke down what steps needed to be done. I have two witnesses that I called as soon as I walked out complaining on the price. My daughter had an appointment for updo that she almost didn't go because she was afraid I confronted them at salon and was afraid they would charge more than what was prepaid. The statement they said is completely made up. If it is not resolved I will take them to court. They NEVER said one thing on prices but instead they keep filling your wine glass so they can OVER charge. I will not let this complaint go not only because they over charged without informing a client but they lie about the entire complaint. I will wait for a response but at this moment I am so upset with their complete lies I'm ready to hire an attorney and put over social media and reviews about their lies. I understand they are higher salon but NOTHING NO PRICES NO STEPS needed for my hair was ever explained. On top of that the complete lie of going to another hair salon the day before because I colored it myself before they did. The only other salon that has touched my hair you can call them personally and ask when I had my last appointment. I demand a full refund now because of all the lies and extremely poor and sneaky overcharging customer service.   [redacted]
Regards,
[redacted]

We deeply apologize that you feel that way and for any miscommunication there might of been. We never want to leave an uneasy feeling with any of our clients and would honestly love for you to come back and visit our salon. To keep the peace and to make both parties happy, we are going to be refunding 50% of the ticket back to the original card. Please let me know if you have any questions for us and feel free to call the salon to book your next appointment.