Initial Business Response /* (1000, 5, 2015/12/03) */
In response to the complaint by ***, Valley Pediatric Dentistry would like to apologize for any misunderstandingWe also understand, due to the circumstances of why Mr& *** along with their month old daughter were at
Valley Pediatric Dentistry, would make for a very stressful and emotional time in their livesWith this in mind I believe that there were many facts that were over looked or forgotten about by the *** FamilyAll financial paperwork reviewed and signed by the responsible party ie: Mr ***, is clearly marked as an ESTIMATEThis consists of multiple forms, not only for the Dental Treatment cost, but also the Anesthesia Fees which are based on an estimated length of time for the procedureBeing that Valley Pediatric Dentistry has a private, Licensed Anesthesiologist, the Anesthesia fees as well as the Anesthesia deposit are collected/processed by the Anesthesia provider, not Valley Pediatric DentistryIn this complaint, *** also forgot to mention that our highly qualified, Licensed Pediatric Dentist, ***, DMDexplained the procedure to them at both the initial evaluation weeks prior to the procedure as well as prior to the procedure, the day ofOnce the procedure had began, Dr*** once again spoke to Mr& Mrs*** to update them on the status of their young childs' dental situation
Had *** expressed his dissatisfaction/concerns while in the office of Valley Pediatric Dentistry, I believe that his issue and misunderstandings would have been resolved with an uneventful conclusion with all parties involved being satisfied
Ultimately, the purpose of Valley Pediatric Dentistry is to treat every patient with the utmost care and provide the best treatment possible
Initial Business Response /* (1000, 5, 2015/12/03) */
In response to the complaint by ***, Valley Pediatric Dentistry would like to apologize for any misunderstandingWe also understand, due to the circumstances of why Mr& *** along with their month old daughter were at
Valley Pediatric Dentistry, would make for a very stressful and emotional time in their livesWith this in mind I believe that there were many facts that were over looked or forgotten about by the *** FamilyAll financial paperwork reviewed and signed by the responsible party ie: Mr ***, is clearly marked as an ESTIMATEThis consists of multiple forms, not only for the Dental Treatment cost, but also the Anesthesia Fees which are based on an estimated length of time for the procedureBeing that Valley Pediatric Dentistry has a private, Licensed Anesthesiologist, the Anesthesia fees as well as the Anesthesia deposit are collected/processed by the Anesthesia provider, not Valley Pediatric DentistryIn this complaint, *** also forgot to mention that our highly qualified, Licensed Pediatric Dentist, ***, DMDexplained the procedure to them at both the initial evaluation weeks prior to the procedure as well as prior to the procedure, the day ofOnce the procedure had began, Dr*** once again spoke to Mr& Mrs*** to update them on the status of their young childs' dental situation
Had *** expressed his dissatisfaction/concerns while in the office of Valley Pediatric Dentistry, I believe that his issue and misunderstandings would have been resolved with an uneventful conclusion with all parties involved being satisfied
Ultimately, the purpose of Valley Pediatric Dentistry is to treat every patient with the utmost care and provide the best treatment possible