Please note the offer contained within the e-mail copied below that was originally sent to E-Pak Machinery on 09/05/ Upon review of the timeline below, many of the items and issues that were serviced under warranty for E-Pak are not truly warranty issues Specifically, the broken roller guides, a cylinder rebuild and additional assistance with corrupted programmingRoller guides typically will only go bad in that short of time if they are not lubricated properly E-Pak's maintenance records indeed indicate insufficient lubrication and maintenance on the machine in general Admittedly, E-Pak may have maintained the machine and just did not keep good records of this maintenanceA cylinder rebuild was done on E-Pak's behalf even though Mac-Tech Technical Services never witnessed a leak from the cylinder There have been hydraulic leaks detected and repaired by Mac-Tech Technical Services The fluid from these leaks could have traveled to the cylinder housing which could give the appearance of a cylinder leak "on the Y-cylinder the plug for the lower bleed hole was loose, we noticed a trail of oil down the cylinder to the rod end cap, tightened about an 1/of a turn, no further leaking was noticed from that" - 02/16/Service report "There were (sic) some leakage on top of the machine, tightened up all hose clamps on the pump inlet side hose, also found some hard line connections that were loose, checked all the fittings on top of the machine- 02/16/Service report The additional assistance provided regarding the programming was just that additional trainingAll of the above was provided at not cost to E-Pak Machinery Mac-Tech Technical Services simply asks that E-Pak pay its most recent service call for services provided one full year after the warranty expiredCopy of e-mail with offer of a day with a Mac-Tech Technical Service technician for a machine review and a day of training: ***, Mac-Tech and Ermak are committed to working with our customers to resolve open issues and are committed to improving our machines and processes to increase customer value Below is the timeline of service events where we were trying our best to resolve the issues: 12/15/11: Press installed Feb/March 2012: Several on-site visits: Left Linear Scale replaced under warranty Two visits to fix oil leaks, including one cylinder rebuildReplaced right Linear Scale All warranty, no charges to E-Pak May 2012: Replaced broken roller guide Warranty July/Aug 2012: Several visits to troubleshoot and swap Linear Scales Warranty Nov 7, 2012: Problem with corrupted programs Program removed and rewritted by Mac-Tech technician Warranty Nov21, 2012: Ermak Tech finds insufficient grounding on machine which is determined with a high likelihood to be the root cause of previous issues due to high EMFs from other equipment in the areaMachine is grounded Warranty 12/15/12: Machine warranty expires March, 2014: Service call for ram askew Repeated power cycling, parameters reset, and reinitialized to recover Mac-Tech bills this and has not received payment Note the relatively long span of time with no service calls after the machine was adequately grounded for your shop conditions This grounding issue does appear to have a very strong correlation with the other issues with your machine Mac-Tech recommends that all customers ground their machines, but we do not have control or understand the effects of other equipment in your shop or anywhere within range of the Ermak brake that may cause issues if grounding is insufficient The March service call was performed well after your warranty expired and thus Mac-Tech’s position is that this is billable I stand behind my previous offer of a free day with a Mac-Tech tech, after paying the outstanding invoice We can also use this day for training if you believe any part of these issues could be related to a lack of understanding of any of the systems of the press at any level within your organization Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis still does not satisfy E-PAKThe issues which exist are still a result of the immediate failures from the initial installationFurther and existing issues are from lack of resolve from previous ineffective attempts to correctMac-Tech fails to realize this therefore we are not satisfiedThanks
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">This is in reply to Complaint ID ***
Machine Tool Technologies, Inchonors the manufacturer’s warranty of the metal fabrication machinery that it sells In this case the Ermaksan Machinery warranty is:
Warranty Conditions
1. All the parts of the machine are under warranty regarding workmanship and material defaults. (Exclusion of electricity materials)
2. Warranty period is year after delivery time3. If any part changed during warranty period, that part has also year warranty from changing timeExceptions
1. Operating the machine before making the installation adjustments2. Not fixing the machine to the ground with anchorage bolts3. Feeding the machine with electricity voltage other than electricity voltage mentioned in Instruction Manual4. Not changing the parts that must be changed periodically such as oil and air filter5. Not lubricating the parts that are shown in Instruction Manual6. Operating the machine over maximum pressure mentioned in Instruction Manual7. Damages occurred from wrong bending8. Damages occurred from compulsionsIn addition to the above warranty, Mac-Tech Technical Services also provides a one year complex labor and assembly warranty on Ermaksan Machinery that is sold by Machine Tool Technologies
Mac-Tech Technical Services and E-Pak Machinery have had some issues with the Ermaksan Press Brake that had been delivered to E-Pak Machinery in December of 2011. “Mac-Tech” had always worked with E-Pak regarding these issues and continues to be will to work with E-Pak Machinery regarding their current issues
The following offer was made to E-Pak Machinery on August 26, via e-mail to *** *** the Purchasing/Materials Manager at E-Pak:
***,
I was able to review the service records for this machine and talk to the internal team at Mac-Tech. With several issues involved and some lack of clarity of the root causes, I would like to offer a one day overall machine audit by our best technician with no charge to E-Pak. The goal would be to take away one or several root causes from this day and be able to provide clarity for go forward options. In return, I just ask that E-Pak bring their account current with Mac-Tech. The single outstanding invoice is attached. E-Pak has technically been on an account hold status due to this delayed payment
Thank You,
The outstanding invoice is related to service performed to recalibrate the machine and reset the parameters within the control. This service is not covered under warranty as the root cause of this service work is operator / owner induced. Also, at the time of service, the equipment in question had been out of warranty for fifteen months
Mac-Tech has credited many service invoices in respect to E-Pak Machinery because of some of the issues that our respective companies have gone through together. Mac-Tech is no longer willing to credit invoices that are not warranty, we simply must move forward. This does not mean abandoning the customer but it does mean being remunerated for services provided
Our offer above to E-Pak Machinery still stands
Please note the offer contained within the e-mail copied below that was originally sent to E-Pak Machinery on 09/05/ Upon review of the timeline below, many of the items and issues that were serviced under warranty for E-Pak are not truly warranty issues Specifically, the broken roller guides, a cylinder rebuild and additional assistance with corrupted programmingRoller guides typically will only go bad in that short of time if they are not lubricated properly E-Pak's maintenance records indeed indicate insufficient lubrication and maintenance on the machine in general Admittedly, E-Pak may have maintained the machine and just did not keep good records of this maintenanceA cylinder rebuild was done on E-Pak's behalf even though Mac-Tech Technical Services never witnessed a leak from the cylinder There have been hydraulic leaks detected and repaired by Mac-Tech Technical Services The fluid from these leaks could have traveled to the cylinder housing which could give the appearance of a cylinder leak "on the Y-cylinder the plug for the lower bleed hole was loose, we noticed a trail of oil down the cylinder to the rod end cap, tightened about an 1/of a turn, no further leaking was noticed from that" - 02/16/Service report "There were (sic) some leakage on top of the machine, tightened up all hose clamps on the pump inlet side hose, also found some hard line connections that were loose, checked all the fittings on top of the machine- 02/16/Service report
The additional assistance provided regarding the programming was just that additional trainingAll of the above was provided at not cost to E-Pak Machinery Mac-Tech Technical Services simply asks that E-Pak pay its most recent service call for services provided one full year after the warranty expiredCopy of e-mail with offer of a day with a Mac-Tech Technical Service technician for a machine review and a day of training:
***,
Mac-Tech
and Ermak are committed to working with our customers to resolve open issues
and are committed to improving our machines and processes to increase customer
value.
Below
is the timeline of service events where we were trying our best to resolve the
issues:
12/15/11: Press installed
Feb/March 2012: Several on-site visits: Left Linear
Scale replaced under warranty. Two visits to fix oil leaks,
including one cylinder rebuildReplaced right Linear Scale. All
warranty, no charges to E-Pak
May 2012: Replaced broken roller guide.
Warranty
July/Aug 2012: Several visits to troubleshoot and
swap Linear Scales. Warranty
Nov 7, 2012: Problem with corrupted
programs. Program removed and rewritted by Mac-Tech technician
Warranty
Nov21, 2012: Ermak Tech finds insufficient
grounding on machine which is determined with a high likelihood to be the
root cause of previous issues due to high EMFs from other equipment in the
areaMachine is grounded. Warranty
12/15/12: Machine warranty expires
March, 2014: Service call for ram askew.
Repeated power cycling, parameters reset, and reinitialized to
recover. Mac-Tech bills this and has not received payment
Note
the relatively long span of time with no service calls after the machine was
adequately grounded for your shop conditions. This grounding issue does
appear to have a very strong correlation with the other issues with your
machine. Mac-Tech recommends that all customers ground their machines,
but we do not have control or understand the effects of other equipment in your
shop or anywhere within range of the Ermak brake that may cause issues if
grounding is insufficient
The
March service call was performed well after your warranty expired and thus
Mac-Tech’s position is that this is billable
I
stand behind my previous offer of a free day with a Mac-Tech tech, after paying
the outstanding invoice. We can also use this day for training if you
believe any part of these issues could be related to a lack of understanding of
any of the systems of the press at any level within your organization
Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo those involved,
Again I appreciate the partial offer Mac-Tech has made, please let it be known this offer was originally made available on 9/by Doug from Mac-TechAt that time we stated and held our stance that this was not viable as this was still related to existing issues which were never correctedPlease also let it be known that Doug has most recently been in his role at Mac-Tech and has no full or on hand knowledge of exactly what we have went through with the company he now representsIn our eyes Doug only is trying to create a solution by what he reads on service reports which we have yet to see as promised by Rick of Mac-Tech back in AugustWe truly feel these reports have been in no better terms other than "pencil whipped" As for the service and maintenance of the machine we have fully followed Ermak's instruction as described in the owners manual for the brake pressOur operator *** Ufully understands the operation of this machine for our application as wellBefore and during installation of the equipment E-PAK was provided with an per-installation guideline which was fully followed and included items once the Mac-Tech Team arrived they told us were not neededIn regards to the grounding issue during Mac-Tech's installation, it is our possible understanding those from Mac-Tech may have not fully understood how to install this brake press otherwise Ufuk from the manufacturer Ermak in Turkey would have not had to make a visit to our facility to understand any issuesAlso please let it be known that E-PAK paid and provided for the additional grounding materials which Ufuk had determined to be a problem and were completed immediately while he was at our facility
Ufuk had also determined that the Ycylinder seal was an issueUfuk sent in a complete seal kit via Fedex overnight delivery to meet a Mac-Tech Technician at our facilityPer Ufuk this seal was to be completely replacedMac-Tech's Tech was in our facility to do this during business hours*** Uof E-PAK was present during this work and tells us the seal was never fully replaced as he observed "***" from Mac-Tech working on this the entire timeThe Fedex package contained seal parts which were not used by *** and the Ycylinder was never fully disassembled to replace the parts.The remaining seal parts were taken from our facility with *** when he leftIt is our understanding *** is no longer with Mac-TechUpon using the press it was pointed out to Mac-Tech during a phone call the seal still leaked and what we observed during ***'s visitMac-Tech stated they had believed the work to be completed Please let it also be known this unit was purchased as a show display from the Fab-Tech show in Chicago when we purchased itFrom initial installation the same issues have existed with this brake pressThe possible corrupt programing started during installation training with *** Uand have continued through as of currentIn the supposed time lapse *** has called "*** ***" Mac-Tech Technician via his cell phone to continue to work through any corrupt programs over the phoneThis was done by *** at ***'s direction
It is E-PAK's feeling that the oil leakage, corrupt programming issues, and any axis issues still exist and truly have never been fully addressed by Mac-Tech and the manufacturer ErmakWe absolutely feel we have purchased a "lemon" which Mac-Tech themselves may not fully understandI can also go on about the amount of time which we have had immediate issues and reached out to Mac-Tech and received no reply or had to ask numerous times for information in regards to maintenance related productsMost recently to my knowledge our VP- *** Swedersky tried to reach out to the owner Mr*** of Mac-Tech to discuss our differences both by phone and email and has yet to get a reply, I know this was done on 9/11/and *** Sspoke with Mr*** by phone during the IMTS Trade show in Chicago.
Again I will reiterate myself and continue to hold the stance of the invoice they say we owe for service is not viable as all issues still are those which exist upon installation and through todayWe had other services done on a shear by Mac-Tech and they were paid immediatelyMaybe Mac-Tech needs to re-involve Ermak yet again to help them take care of our equipment if it is something they do not understandOur $90k brake press has never been 100% everWe should have put it back on a truck and returned it long ago but believed in our vendor Mac-Tech and were sold on both the equipment, service, and manufacturer by *** *** Mac-Tech salesmanAgain Mac-Tech's solution is not a viable option I have copied *** *** *** *** *** *** of Turkey on this email hoping they will stand behind what they sellThank you
Regards,
*** ***, Purchasing and Materials Mgrof E-PAK
Please note the offer contained within the e-mail copied below that was originally sent to E-Pak Machinery on 09/05/ Upon review of the timeline below, many of the items and issues that were serviced under warranty for E-Pak are not truly warranty issues Specifically, the broken roller guides, a cylinder rebuild and additional assistance with corrupted programmingRoller guides typically will only go bad in that short of time if they are not lubricated properly E-Pak's maintenance records indeed indicate insufficient lubrication and maintenance on the machine in general Admittedly, E-Pak may have maintained the machine and just did not keep good records of this maintenanceA cylinder rebuild was done on E-Pak's behalf even though Mac-Tech Technical Services never witnessed a leak from the cylinder There have been hydraulic leaks detected and repaired by Mac-Tech Technical Services The fluid from these leaks could have traveled to the cylinder housing which could give the appearance of a cylinder leak "on the Y-cylinder the plug for the lower bleed hole was loose, we noticed a trail of oil down the cylinder to the rod end cap, tightened about an 1/of a turn, no further leaking was noticed from that" - 02/16/Service report "There were (sic) some leakage on top of the machine, tightened up all hose clamps on the pump inlet side hose, also found some hard line connections that were loose, checked all the fittings on top of the machine- 02/16/Service report The additional assistance provided regarding the programming was just that additional trainingAll of the above was provided at not cost to E-Pak Machinery Mac-Tech Technical Services simply asks that E-Pak pay its most recent service call for services provided one full year after the warranty expiredCopy of e-mail with offer of a day with a Mac-Tech Technical Service technician for a machine review and a day of training: ***, Mac-Tech and Ermak are committed to working with our customers to resolve open issues and are committed to improving our machines and processes to increase customer value Below is the timeline of service events where we were trying our best to resolve the issues: 12/15/11: Press installed Feb/March 2012: Several on-site visits: Left Linear Scale replaced under warranty Two visits to fix oil leaks, including one cylinder rebuildReplaced right Linear Scale All warranty, no charges to E-Pak May 2012: Replaced broken roller guide Warranty July/Aug 2012: Several visits to troubleshoot and swap Linear Scales Warranty Nov 7, 2012: Problem with corrupted programs Program removed and rewritted by Mac-Tech technician Warranty Nov21, 2012: Ermak Tech finds insufficient grounding on machine which is determined with a high likelihood to be the root cause of previous issues due to high EMFs from other equipment in the areaMachine is grounded Warranty 12/15/12: Machine warranty expires March, 2014: Service call for ram askew Repeated power cycling, parameters reset, and reinitialized to recover Mac-Tech bills this and has not received payment Note the relatively long span of time with no service calls after the machine was adequately grounded for your shop conditions This grounding issue does appear to have a very strong correlation with the other issues with your machine Mac-Tech recommends that all customers ground their machines, but we do not have control or understand the effects of other equipment in your shop or anywhere within range of the Ermak brake that may cause issues if grounding is insufficient The March service call was performed well after your warranty expired and thus Mac-Tech’s position is that this is billable I stand behind my previous offer of a free day with a Mac-Tech tech, after paying the outstanding invoice We can also use this day for training if you believe any part of these issues could be related to a lack of understanding of any of the systems of the press at any level within your organization Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThis still does not satisfy E-PAKThe issues which exist are still a result of the immediate failures from the initial installationFurther and existing issues are from lack of resolve from previous ineffective attempts to correctMac-Tech fails to realize this therefore we are not satisfiedThanks
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***
text-transform: none; white-space: normal; widows: auto; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-">This is in reply to Complaint ID ***
Machine Tool Technologies, Inchonors the manufacturer’s warranty of the metal fabrication machinery that it sells In this case the Ermaksan Machinery warranty is:
Warranty Conditions
1. All the parts of the machine are under warranty regarding workmanship and material defaults. (Exclusion of electricity materials)
2. Warranty period is year after delivery time3. If any part changed during warranty period, that part has also year warranty from changing timeExceptions
1. Operating the machine before making the installation adjustments2. Not fixing the machine to the ground with anchorage bolts3. Feeding the machine with electricity voltage other than electricity voltage mentioned in Instruction Manual4. Not changing the parts that must be changed periodically such as oil and air filter5. Not lubricating the parts that are shown in Instruction Manual6. Operating the machine over maximum pressure mentioned in Instruction Manual7. Damages occurred from wrong bending8. Damages occurred from compulsionsIn addition to the above warranty, Mac-Tech Technical Services also provides a one year complex labor and assembly warranty on Ermaksan Machinery that is sold by Machine Tool Technologies
Mac-Tech Technical Services and E-Pak Machinery have had some issues with the Ermaksan Press Brake that had been delivered to E-Pak Machinery in December of 2011. “Mac-Tech” had always worked with E-Pak regarding these issues and continues to be will to work with E-Pak Machinery regarding their current issues
The following offer was made to E-Pak Machinery on August 26, via e-mail to *** *** the Purchasing/Materials Manager at E-Pak:
***,
I was able to review the service records for this machine and talk to the internal team at Mac-Tech. With several issues involved and some lack of clarity of the root causes, I would like to offer a one day overall machine audit by our best technician with no charge to E-Pak. The goal would be to take away one or several root causes from this day and be able to provide clarity for go forward options. In return, I just ask that E-Pak bring their account current with Mac-Tech. The single outstanding invoice is attached. E-Pak has technically been on an account hold status due to this delayed payment
Thank You,
The outstanding invoice is related to service performed to recalibrate the machine and reset the parameters within the control. This service is not covered under warranty as the root cause of this service work is operator / owner induced. Also, at the time of service, the equipment in question had been out of warranty for fifteen months
Mac-Tech has credited many service invoices in respect to E-Pak Machinery because of some of the issues that our respective companies have gone through together. Mac-Tech is no longer willing to credit invoices that are not warranty, we simply must move forward. This does not mean abandoning the customer but it does mean being remunerated for services provided
Our offer above to E-Pak Machinery still stands
Please note the offer contained within the e-mail copied below that was originally sent to E-Pak Machinery on 09/05/ Upon review of the timeline below, many of the items and issues that were serviced under warranty for E-Pak are not truly warranty issues Specifically, the broken roller guides, a cylinder rebuild and additional assistance with corrupted programmingRoller guides typically will only go bad in that short of time if they are not lubricated properly E-Pak's maintenance records indeed indicate insufficient lubrication and maintenance on the machine in general Admittedly, E-Pak may have maintained the machine and just did not keep good records of this maintenanceA cylinder rebuild was done on E-Pak's behalf even though Mac-Tech Technical Services never witnessed a leak from the cylinder There have been hydraulic leaks detected and repaired by Mac-Tech Technical Services The fluid from these leaks could have traveled to the cylinder housing which could give the appearance of a cylinder leak "on the Y-cylinder the plug for the lower bleed hole was loose, we noticed a trail of oil down the cylinder to the rod end cap, tightened about an 1/of a turn, no further leaking was noticed from that" - 02/16/Service report "There were (sic) some leakage on top of the machine, tightened up all hose clamps on the pump inlet side hose, also found some hard line connections that were loose, checked all the fittings on top of the machine- 02/16/Service report
The additional assistance provided regarding the programming was just that additional trainingAll of the above was provided at not cost to E-Pak Machinery Mac-Tech Technical Services simply asks that E-Pak pay its most recent service call for services provided one full year after the warranty expiredCopy of e-mail with offer of a day with a Mac-Tech Technical Service technician for a machine review and a day of training:
***,
Mac-Tech
and Ermak are committed to working with our customers to resolve open issues
and are committed to improving our machines and processes to increase customer
value.
Below
is the timeline of service events where we were trying our best to resolve the
issues:
12/15/11: Press installed
Feb/March 2012: Several on-site visits: Left Linear
Scale replaced under warranty. Two visits to fix oil leaks,
including one cylinder rebuildReplaced right Linear Scale. All
warranty, no charges to E-Pak
May 2012: Replaced broken roller guide.
Warranty
July/Aug 2012: Several visits to troubleshoot and
swap Linear Scales. Warranty
Nov 7, 2012: Problem with corrupted
programs. Program removed and rewritted by Mac-Tech technician
Warranty
Nov21, 2012: Ermak Tech finds insufficient
grounding on machine which is determined with a high likelihood to be the
root cause of previous issues due to high EMFs from other equipment in the
areaMachine is grounded. Warranty
12/15/12: Machine warranty expires
March, 2014: Service call for ram askew.
Repeated power cycling, parameters reset, and reinitialized to
recover. Mac-Tech bills this and has not received payment
Note
the relatively long span of time with no service calls after the machine was
adequately grounded for your shop conditions. This grounding issue does
appear to have a very strong correlation with the other issues with your
machine. Mac-Tech recommends that all customers ground their machines,
but we do not have control or understand the effects of other equipment in your
shop or anywhere within range of the Ermak brake that may cause issues if
grounding is insufficient
The
March service call was performed well after your warranty expired and thus
Mac-Tech’s position is that this is billable
I
stand behind my previous offer of a free day with a Mac-Tech tech, after paying
the outstanding invoice. We can also use this day for training if you
believe any part of these issues could be related to a lack of understanding of
any of the systems of the press at any level within your organization
Respectfully,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowTo those involved,
Again I appreciate the partial offer Mac-Tech has made, please let it be known this offer was originally made available on 9/by Doug from Mac-TechAt that time we stated and held our stance that this was not viable as this was still related to existing issues which were never correctedPlease also let it be known that Doug has most recently been in his role at Mac-Tech and has no full or on hand knowledge of exactly what we have went through with the company he now representsIn our eyes Doug only is trying to create a solution by what he reads on service reports which we have yet to see as promised by Rick of Mac-Tech back in AugustWe truly feel these reports have been in no better terms other than "pencil whipped" As for the service and maintenance of the machine we have fully followed Ermak's instruction as described in the owners manual for the brake pressOur operator *** Ufully understands the operation of this machine for our application as wellBefore and during installation of the equipment E-PAK was provided with an per-installation guideline which was fully followed and included items once the Mac-Tech Team arrived they told us were not neededIn regards to the grounding issue during Mac-Tech's installation, it is our possible understanding those from Mac-Tech may have not fully understood how to install this brake press otherwise Ufuk from the manufacturer Ermak in Turkey would have not had to make a visit to our facility to understand any issuesAlso please let it be known that E-PAK paid and provided for the additional grounding materials which Ufuk had determined to be a problem and were completed immediately while he was at our facility
Ufuk had also determined that the Ycylinder seal was an issueUfuk sent in a complete seal kit via Fedex overnight delivery to meet a Mac-Tech Technician at our facilityPer Ufuk this seal was to be completely replacedMac-Tech's Tech was in our facility to do this during business hours*** Uof E-PAK was present during this work and tells us the seal was never fully replaced as he observed "***" from Mac-Tech working on this the entire timeThe Fedex package contained seal parts which were not used by *** and the Ycylinder was never fully disassembled to replace the parts.The remaining seal parts were taken from our facility with *** when he leftIt is our understanding *** is no longer with Mac-TechUpon using the press it was pointed out to Mac-Tech during a phone call the seal still leaked and what we observed during ***'s visitMac-Tech stated they had believed the work to be completed Please let it also be known this unit was purchased as a show display from the Fab-Tech show in Chicago when we purchased itFrom initial installation the same issues have existed with this brake pressThe possible corrupt programing started during installation training with *** Uand have continued through as of currentIn the supposed time lapse *** has called "*** ***" Mac-Tech Technician via his cell phone to continue to work through any corrupt programs over the phoneThis was done by *** at ***'s direction
It is E-PAK's feeling that the oil leakage, corrupt programming issues, and any axis issues still exist and truly have never been fully addressed by Mac-Tech and the manufacturer ErmakWe absolutely feel we have purchased a "lemon" which Mac-Tech themselves may not fully understandI can also go on about the amount of time which we have had immediate issues and reached out to Mac-Tech and received no reply or had to ask numerous times for information in regards to maintenance related productsMost recently to my knowledge our VP- *** Swedersky tried to reach out to the owner Mr*** of Mac-Tech to discuss our differences both by phone and email and has yet to get a reply, I know this was done on 9/11/and *** Sspoke with Mr*** by phone during the IMTS Trade show in Chicago.
Again I will reiterate myself and continue to hold the stance of the invoice they say we owe for service is not viable as all issues still are those which exist upon installation and through todayWe had other services done on a shear by Mac-Tech and they were paid immediatelyMaybe Mac-Tech needs to re-involve Ermak yet again to help them take care of our equipment if it is something they do not understandOur $90k brake press has never been 100% everWe should have put it back on a truck and returned it long ago but believed in our vendor Mac-Tech and were sold on both the equipment, service, and manufacturer by *** *** Mac-Tech salesmanAgain Mac-Tech's solution is not a viable option I have copied *** *** *** *** *** *** of Turkey on this email hoping they will stand behind what they sellThank you
Regards,
*** ***, Purchasing and Materials Mgrof E-PAK