Ryan's Tree Service

On May 24th, our foreman Bradley Mhad went to the property of [redacted] to give them an estimate to take down a couple of trees which were as follows; Take down black walnut and boxelder tree in back yard inside of fence area both close to deckGrind both stumps and removal of grindings is not included but removal of all brush and wood from the tree work is includedAt first when speaking with [redacted] before writing up the paperwork for the job Bradley told her the amount would be $and she said that was to much money and so he dropped the price to $she told Bradley she would put the chips in her flowerbed but confirmed that the brush and wood were to be removed [redacted] said that he told her that she was correct that all the brush and wood would be removed and the yard would be all raked up from the tree work itself but when the stumps do get ground that the chips were to be left for her flower garden and she agreed [redacted] and [redacted] agreed on a the date for removal to be set for Wednesday May 27th On May 27th, the boys arrived to the property of the [redacted] at approximately 9:15amMrHproceeded to give [redacted] the paperwork for the tree removal but she was in a hurry to go somewhere and never took the paperworkNot exactly remembering the time frame of her absence she had returned and just as the tree work was just about to be finished [redacted] approached [redacted] and [redacted] letting them know they were finished for the day and the tree work itself was completed that he would be back another day to grind the stumps [redacted] said he explained to them that the stump grinder was stuck out on a Island and just as soon as we got it picked up he would be back to grind their stumps and he would like them to hold $for the stumps till he returned to grind them [redacted] said no that it was fine he waned to pay for the whole thing at once and ***[redacted] told her husband to to hold the money for the stumps and he again said he just waned to pay it all [redacted] said he tried to give him the proposal and [redacted] said he didn't need it [redacted] said he told them Thank you and he would be back to grind the stumps just as soon as they got the grinder back In the weeks to follow [redacted] and [redacted] had called several time inquiring about having their stumps ground and between [redacted] and Victor Rthe owner they had told them what was going on with the grinder and the man with the barge which was as follows: [redacted] the owner of the barge was supposed to transport [redacted] to the island to get the grinder but many reasons had come up that [redacted] was not able to go out to the Island for example all of the rain that we were getting, then the ground was too wet to try and get the equipment on and off the island [redacted] had phoned [redacted] asking him when would be a good day and time for them to meet up so they could go get the grinder and the date was setIn the meantime [redacted] and [redacted] had called a few more time inquiring when we were coming to grind there stumps that they had already paid forWe had to explain to them what was going on and just as soon as we got the grinder back we would be there [redacted] had met up with [redacted] to go get the grinder but just the way things had been going when [redacted] got to the Island to get the grinder it wouldn't start [redacted] the Barge owner and [redacted] tried to get the grinder runningNo luck so they took out the starter and the battery to have them checked [redacted] was to call [redacted] as soon as we could go back to the IslandA few more days had passed and again [redacted] had called wanting to know why we weren't there yet and of course Vic had to explain again now getting a little frustrated with their constant phone calls we had to buy a new battery and replace the starter and that [redacted] in the meantime had gone in to have surgery on his hand and just as soon as he could he would take us out to get the grinderA few days had passed which now was June 15th and yet again [redacted] had called [redacted] about the stumps and [redacted] explained to him that he no longer works for us to call Vic [redacted] then called Vic saying he was a federal officer and he was going to do something about this if we weren't there to grind his stumpsVic proceeded to tell him with a little anger in his voice that we had just got the grinder back and we would be there to get his stumps done tomorrow On June 16th [redacted] Ryan had sent myself Sheila Rand another employee out to grind [redacted] stumps before we had left the shop we had called to confirm the address and our call had gone to an answering machineWe had left a message and [redacted] phoned us right back, we told her we were on our way to grind the stumpsWhen we got there I myself walked up to the house to confirm we had the right address and [redacted] came out onto the porch where I proceeded to tell him who I was and we were there to grind his stumpsWe had to cut the stump down a little more and proceded to grind the stumpsIt started to pore down rain so I went and sat in the truck and our employee got on a rain coat to finish grinding the stumpsA little time had passed and a vehicle had pulled up along side of our truck, I rolled down the window and it was [redacted] and [redacted] ***I said hi and [redacted] said they had just spoke to our employee because they were taking off for a bit and wanted to make sure the chips and wood was going to be removed and at that time our employee told them the chips were not being removed nor the wood from the stumpsI explained to them that yes the wood was going to be removed that if we couldn't get it ourselves than I would get two bigger guys back to pick it up [redacted] said the chips were to also be removed and I explained to him per the proposal the chips were to stay and all brush and wood were to be removed, he became very argumentative saying are you calling me a lier I'm a federal officer and I said no I'm not calling you a lier but I am going by my paperwork and again it says all brush and wood are to be removed and grindings are not includedNonstop saying I'm a federal officer you think I'm lying and I said I'm also not lying my paperwork says grindings not being removed [redacted] than says all the money we paid you think I'm cleaning up that mess your manager said "it would be like we were never there" and again I say I'm sorry I'm going buy my paperwork [redacted] than says I'm a federal officer and did we sign the contract so In return I'm getting a little upset myself no and I also have family members who are Judges and lawyers but that has nothing to do with this jobThen he says it again you think Im lying I'm a federal officer, aren't you with the Revdex.com and I replied yesHe says I'm filling a complaint and I'll see you in courtHe stepped on the gas and took off I then call [redacted] and told him what had just happened and asked him about the wood chips and he confirmed the chips were staying as per the proposal and that MrBsaid she was going to put the wood chips in her flower gardenI then got back out of the truck and proceeded to help load the grinder and two pieces of wood This morning when I checked our e-mails at about 8:45am I noticed one from the Revdex.com I then called the number listed on the complaint thinking it was the Revdex.com's number but was the Home owners numberWhen [redacted] answered the phone he said "Hello" and I asked him if this was the Revdex.com he said "No" and then I said "sorry I have the wrong number." Not knowing it was him at firstHe called me right back and asked who I was and I told him who I wasI then proceeded to tell him I had spoken to [redacted] right after him and his wife had left and [redacted] confirmed the chips were staying that the original price of the job was $and that [redacted] dropped the price to $and that your wife said she was going to keep the chips and use them in her flower gardenHe then proceeded to tell me "I know and we don't have a flower garden." "Yes sir you do all along the garage with landscaping timbers," he says again "no we don't have a flower garden." I then siad "yes you do, Thank you for your business and have a good day."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] The reply from Ryan's Tree Service is just what I expectedFull of lies and assumptionsFirst of all, this was our first experience dealing with a tree serviceWe didn't know what to expect, or what to look for in a company, other than if they had insuranceSince I am a very honest and professional person, who does not fabricate, I cannot confirm or deny whether my wife agreed or disagreed that the shavings were part of the agreementThat being said, I have hired a third party to clean up Ryans Tree Service's mess and may seek legal action to recover those costsSecondly, my wife and I were NEVER approached, verbally or visually with a contractNEVERIt was never discussed, or mentioned by anyone from Ryan's Tree Service until we started having issues with themThe first issue I had with Ryan's Tree Service was when I called Vick, the ownerWho belligerently tried to bully meI advised him I was a federal officer that I don't take that kind of verbal abuse and advised him that the way he was conducting himself was not proper for a business owner in which he agreed and later apologizedVick called me an " [redacted] ", a "JOKE", and did not care who the " [redacted] I was"He told me he was going to fire his manager " [redacted] " over apparently promises, as they were unable to retrieve the stump grinder [redacted] then showed up to my house and told us he was that Vick was spreading a rumor that he was fired, but he quit [redacted] then sought after more work, as I told him the first time I met him I needed more work to be done to our homeI denied his servicesAs to MrR, the day of our stumping was pouring rain and we had to run errandsWe asked the man who was stumping if he was going to take the stump that he had cut and the chips and he answered noWe called Vick and he advised my wife that we were getting his phone "wet" and he was "done with us"We met MrsR inside her truck by pulling up beside her and advised her of what was said from her worker and she replied that the stump would be removed but chips were notShe referred to the "contract" several times in which she would not show usWe advised her that we had never seen nor authorized this so called contract and she stated "how do I know you didn't just throw it away?" and my response was I am not a liar, I am a professional, I am a federal officer who does not lieShe began to explain that her family are lawyers and judges, I advised her that we would see her in court Any GOOD business with an A++ Revdex.com rating would not treat their customers in the demeanor that these owners have treated usThis company does not deserve that kind of ratingThey left our new deck full of wood chipsAny GOOD business would have the integrity to sweep the mess they createdThe businesses website states the following: "Ryan's Tree Service of Theresa, NY offers complete, professional tree solutions at reasonable ratesOur fully insured business is committed to providing prompt service and quality workmanship to our valued commercial and residential customersAt Ryan's Tree Service, our tree contractors are experienced, knowledgeable, and prepared to exceed your expectations." The owners of Ryan's Tree service were not Professional, did not provide prompt service, and did not exceed our expectationsIf this is the motto of their business, they are failing Due to the contract being NULL AND VOIDI am requesting $to cover clecosts of our lawnI am requesting Ryan's Tree Service to issue a written statement acknowledging their unprofessionalism, and written apologyI will not except anything lessPERIOD Regards,

I'm sorry Mrs*** is unhappy with her husband's decision on having their crepe Myrtle cut down below the window which was discussedMr*** wanted it cut down to below the window so they could see out itThere was no discussion on having them cut and shaped I'm also sorry Mr*** is unhappy with his decision on topping his birch tree which he originally wanted topped 15' off of a 30' tree which would have looked even worse than the 10' that was discussed and agreed upon over the phoneIf you cut more than 30% of a tree it would kill the tree and that also was talked about and that's why the foot was agreed-uponHe also wanted the Birch cut back a couple of feet away from the houseNo top and round and thinning was talked about and agreed-upon for the amount of $My crew did what was talked and agreed upon over the phoneWe have talked to the crew about the damage Mr*** says had happened to the driveway which they said one of the legs of the landing gear had put a in print in his driveway so we are willing to refund $for the patching of the said in printWhen it comes to The actual tree work that was performed we did exactly what was talked about and agreed upon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I asked the worker to trim off feet of the large, birch tree by the drivewayHe said it wouldmake the tree look funny, suggesting feet of trim would look betterI agreed with hisjudgement and told him to proceedThe small tree by the left corner of the house, the CrepeMyrtle was cut down so much, it looks like a shrubThere was never any attempt to trim, shapeor round either treeBoth were chopped across the top, making them look ridiculousTheplacement of their heavy equipment in our driveway gouged a rutI will need an asphalt repair inthe spring.This all occurred at approximately 3:p.mon September 1, I was still at work, notpresent at the time of completion, never said I was pleasedMy wife wrote one check to R***’sTree Service but they said it needed to be written out as a personal check to Sheila R***,which she then did.I am not comfortable with R***’s Tree Service returning to trim the trees properlyI amconcerned about the quality of their work and lack of responseI request a full refund so that Ican pursue other tree services to correct what has been done and a paving company to repairthe driveway.Sincerely,*** * ***
Regards,
*** ***

Mr*** *** did indeed phone for an estimate to have tree work done at his property in Syracuse New York Our boys had three other jobs to do the same day in his areaAt about 3:PM or so when the boys got to Mr*** property he was not home at the time but a phone
call was made to him discuss what he needed to have doneAt that point it was discussed that his birch tree near the house would get topped foot down off the top of the tree and trimmed back a couple of feet away from the houseAlso Mr*** requested that he would like his crate Myrtle to be trimmed down to the bottom of his window so they could see out his window Mr*** was told at that time the tree was going to look funny but that's what he wanted done for the amount of $Everything was agreed upon and The boys started work While the work was being done Mrs*** came out yelling because she didn't want her crate myrtles cut but it was at that point too lateShe was very mad and went back insideAs the job was just about completed Mr*** returned home and was happy said everything looked good and he wrote us a checkA few days later Mr*** phoned and left a message on the office answering machine which I then myself Sheila R*** returned his phone call and he said he was not happy with the tree work and then was looking to get his tree topped, rounded and thinned not just topped and cut back away from the houseI myself told Mr*** I would have to have one of the boys call him back that had worked on his jobWhich I smoke to the boys to make this return phone call but I should've followed up on that return phone call to see what the outcome of their conversation was but It had slipped my mindI'm sorry for thatWe did the job that had been discussed over the phone with Mr*** for the amount of $and sorry his wife was not happy with his decision but I have spoken to Victor R*** owner and he said in the spring he could stop by Mr*** House and round the tree for him if that's what he prefers now.

Mr*** *** did indeed phone for an estimate to have tree work done at his property in Syracuse New York Our boys had three other jobs to do the same day in his areaAt about 3:PM or so when the boys got to Mr*** property he was not home at the time but a phone
call was made to him discuss what he needed to have doneAt that point it was discussed that his birch tree near the house would get topped foot down off the top of the tree and trimmed back a couple of feet away from the houseAlso Mr*** requested that he would like his crate Myrtle to be trimmed down to the bottom of his window so they could see out his window Mr*** was told at that time the tree was going to look funny but that's what he wanted done for the amount of $Everything was agreed upon and The boys started work While the work was being done Mrs*** came out yelling because she didn't want her crate myrtles cut but it was at that point too lateShe was very mad and went back insideAs the job was just about completed Mr*** returned home and was happy said everything looked good and he wrote us a checkA few days later Mr*** phoned and left a message on the office answering machine which I then myself Sheila R*** returned his phone call and he said he was not happy with the tree work and then was looking to get his tree topped, rounded and thinned not just topped and cut back away from the houseI myself told Mr*** I would have to have one of the boys call him back that had worked on his jobWhich I smoke to the boys to make this return phone call but I should've followed up on that return phone call to see what the outcome of their conversation was but It had slipped my mindI'm sorry for thatWe did the job that had been discussed over the phone with Mr*** for the amount of $and sorry his wife was not happy with his decision but I have spoken to Victor R*** owner and he said in the spring he could stop by Mr*** House and round the tree for him if that's what he prefers now

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On May 24th, our foreman Bradley Mhad went to the property of ** *** to give them an estimate to take down a couple of trees which were as follows; Take down black walnut and boxelder tree in back yard inside of fence area both close to deckGrind both stumps and removal
of grindings is not included but removal of all brush and wood from the tree work is includedAt first when speaking with *** *** before writing up the paperwork for the job Bradley told her the amount would be $and she said that was to much money and so he dropped the price to $she told Bradley she would put the chips in her flowerbed but confirmed that the brush and wood were to be removed*** *** said that he told her that she was correct that all the brush and wood would be removed and the yard would be all raked up from the tree work itself but when the stumps do get ground that the chips were to be left for her flower garden and she agreed*** *** and *** *** agreed on a the date for removal to be set for Wednesday May 27th. On May 27th, the boys arrived to the property of the *** at approximately 9:15amMrHproceeded to give *** *** the paperwork for the tree removal but she was in a hurry to go somewhere and never took the paperworkNot exactly remembering the time frame of her absence she had returned and just as the tree work was just about to be finished *** *** approached *** and *** *** letting them know they were finished for the day and the tree work itself was completed that he would be back another day to grind the stumps*** *** said he explained to them that the stump grinder was stuck out on a Island and just as soon as we got it picked up he would be back to grind their stumps and he would like them to hold $for the stumps till he returned to grind them*** *** said no that it was fine he waned to pay for the whole thing at once and ***.*** told her husband to to hold the money for the stumps and he again said he just waned to pay it all *** *** said he tried to give him the proposal and *** *** said he didn't need it*** *** said he told them Thank you and he would be back to grind the stumps just as soon as they got the grinder back. In the weeks to follow *** and *** *** had called several time inquiring about having their stumps ground and between *** *** and Victor Rthe owner they had told them what was going on with the grinder and the man with the barge which was as follows: *** the owner of the barge was supposed to transport *** *** to the island to get the grinder but many reasons had come up that *** was not able to go out to the Island for example all of the rain that we were getting, then the ground was too wet to try and get the equipment on and off the island *** *** had phoned *** asking him when would be a good day and time for them to meet up so they could go get the grinder and the date was setIn the meantime *** and *** *** had called a few more time inquiring when we were coming to grind there stumps that they had already paid forWe had to explain to them what was going on and just as soon as we got the grinder back we would be there*** *** had met up with *** to go get the grinder but just the way things had been going when *** *** got to the Island to get the grinder it wouldn't start *** the Barge owner and *** *** tried to get the grinder runningNo luck so they took out the starter and the battery to have them checked*** *** was to call *** as soon as we could go back to the IslandA few more days had passed and again *** *** had called wanting to know why we weren't there yet and of course Vic had to explain again now getting a little frustrated with their constant phone calls we had to buy a new battery and replace the starter and that *** in the meantime had gone in to have surgery on his hand and just as soon as he could he would take us out to get the grinderA few days had passed which now was June 15th and yet again *** *** had called *** *** about the stumps and *** *** explained to him that he no longer works for us to call Vic*** *** then called Vic saying he was a federal officer and he was going to do something about this if we weren't there to grind his stumpsVic proceeded to tell him with a little anger in his voice that we had just got the grinder back and we would be there to get his stumps done tomorrow. On June 16th *** Ryan had sent myself Sheila Rand another employee out to grind *** *** stumps before we had left the shop we had called to confirm the address and our call had gone to an answering machineWe had left a message and *** *** phoned us right back, we told her we were on our way to grind the stumpsWhen we got there I myself walked up to the house to confirm we had the right address and *** *** came out onto the porch where I proceeded to tell him who I was and we were there to grind his stumpsWe had to cut the stump down a little more and proceded to grind the stumpsIt started to pore down rain so I went and sat in the truck and our employee got on a rain coat to finish grinding the stumpsA little time had passed and a vehicle had pulled up along side of our truck, I rolled down the window and it was *** and *** ***I said hi and *** *** said they had just spoke to our employee because they were taking off for a bit and wanted to make sure the chips and wood was going to be removed and at that time our employee told them the chips were not being removed nor the wood from the stumpsI explained to them that yes the wood was going to be removed that if we couldn't get it ourselves than I would get two bigger guys back to pick it up*** *** said the chips were to also be removed and I explained to him per the proposal the chips were to stay and all brush and wood were to be removed, he became very argumentative saying are you calling me a lier I'm a federal officer and I said no I'm not calling you a lier but I am going by my paperwork and again it says all brush and wood are to be removed and grindings are not includedNonstop saying I'm a federal officer you think I'm lying and I said I'm also not lying my paperwork says grindings not being removed*** *** than says all the money we paid you think I'm cleaning up that mess your manager said "it would be like we were never there" and again I say I'm sorry I'm going buy my paperwork*** *** than says I'm a federal officer and did we sign the contract so In return I'm getting a little upset myself no and I also have family members who are Judges and lawyers but that has nothing to do with this jobThen he says it again you think Im lying I'm a federal officer, aren't you with the Revdex.com and I replied yesHe says I'm filling a complaint and I'll see you in courtHe stepped on the gas and took off. I then call *** *** and told him what had just happened and asked him about the wood chips and he confirmed the chips were staying as per the proposal and that MrBsaid she was going to put the wood chips in her flower gardenI then got back out of the truck and proceeded to help load the grinder and two pieces of wood. This morning when I checked our e-mails at about 8:45am I noticed one from the Revdex.com I then called the number listed on the complaint thinking it was the Revdex.com's number but was the Home owners numberWhen *** *** answered the phone he said "Hello" and I asked him if this was the Revdex.com he said "No" and then I said "sorry I have the wrong number." Not knowing it was him at firstHe called me right back and asked who I was and I told him who I wasI then proceeded to tell him I had spoken to *** *** right after him and his wife had left and *** *** confirmed the chips were staying that the original price of the job was $and that *** *** dropped the price to $and that your wife said she was going to keep the chips and use them in her flower gardenHe then proceeded to tell me "I know and we don't have a flower garden." "Yes sir you do all along the garage with landscaping timbers," he says again "no we don't have a flower garden." I then siad "yes you do, Thank you for your business and have a good day."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I asked the worker to trim off feet of the large, birch tree by the drivewayHe said it wouldmake the tree look funny, suggesting feet of trim would look betterI agreed with hisjudgement and told him to proceedThe small tree by the left corner of the house, the CrepeMyrtle was cut down so much, it looks like a shrubThere was never any attempt to trim, shapeor round either treeBoth were chopped across the top, making them look ridiculousTheplacement of their heavy equipment in our driveway gouged a rutI will need an asphalt repair inthe spring.This all occurred at approximately 3:p.mon September 1, I was still at work, notpresent at the time of completion, never said I was pleasedMy wife wrote one check to R***’sTree Service but they said it needed to be written out as a personal check to Sheila R***,which she then did.I am not comfortable with R***’s Tree Service returning to trim the trees properlyI amconcerned about the quality of their work and lack of responseI request a full refund so that Ican pursue other tree services to correct what has been done and a paving company to repairthe driveway.Sincerely,*** * ***
Regards,
*** ***

I am sorry *** *** is not happy with the services that we providedIn his first statement he was happy and satisfied with the tree work and cleanup and how our boys conducted themselves*** *** asked *** *** to please hold $for the stumps because we could not get to them right away, being that the stump grinder was stuck out on a Island and we would get them done just as soon as we could and *** *** refused and wanted to pay for the whole job at that timeWe were in the hands and mercy of *** the owner of the bargeLike I said in my previous statement the original amount of the job was quoted for $and *** *** thought that was a little too much money so she told *** *** she would put the chips in her flower garden and *** *** said he would drop the amount of the job to $*** *** then agreed and a date was set for the job to be doneI did meet *** *** prior to him and his wife pulling up to the work vehical he was standing on his front porch when I walked up to check the address and at that time I introduced myself to him and that we were there to grind hi two stumps. It is my belief after *** *** saw how many chips there actually were to clean up she became overwhelmed and not very happy about having to put them in her flower garden herselfI was never once disrespectful or rude to *** and *** *** *** reduced the amount of the job by $because *** *** was keeping the chips but if it would help them I could send one of our employees up there to help her put the chip in her flower garden for $or I could have them pick up the chip for half of the original amount which would be $Again I am sorry that they are unhappy and overwhelmed with the amount of chips. Sheila R.Office Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The reply from Ryan's Tree Service is just what I expectedFull of lies and assumptionsFirst of all, this was our first experience dealing with a tree serviceWe didn't know what to expect, or what to look for in a company, other than if they had insuranceSince I am a very honest and professional person, who does not fabricate, I cannot confirm or deny whether my wife agreed or disagreed that the shavings were part of the agreementThat being said, I have hired a third party to clean up Ryans Tree Service's mess and may seek legal action to recover those costsSecondly, my wife and I were NEVER approached, verbally or visually with a contractNEVERIt was never discussed, or mentioned by anyone from Ryan's Tree Service until we started having issues with themThe first issue I had with Ryan's Tree Service was when I called Vick, the ownerWho belligerently tried to bully meI advised him I was a federal officer that I don't take that kind of verbal abuse and advised him that the way he was conducting himself was not proper for a business owner in which he agreed and later apologizedVick called me an "***", a "JOKE", and did not care who the "*** I was"He told me he was going to fire his manager "***" over apparently promises, as they were unable to retrieve the stump grinder*** then showed up to my house and told us he was that Vick was spreading a rumor that he was fired, but he quit*** then sought after more work, as I told him the first time I met him I needed more work to be done to our homeI denied his servicesAs to MrR, the day of our stumping was pouring rain and we had to run errandsWe asked the man who was stumping if he was going to take the stump that he had cut and the chips and he answered noWe called Vick and he advised my wife that we were getting his phone "wet" and he was "done with us"We met MrsR inside her truck by pulling up beside her and advised her of what was said from her worker and she replied that the stump would be removed but chips were notShe referred to the "contract" several times in which she would not show usWe advised her that we had never seen nor authorized this so called contract and she stated "how do I know you didn't just throw it away?" and my response was I am not a liar, I am a professional, I am a federal officer who does not lieShe began to explain that her family are lawyers and judges, I advised her that we would see her in court
Any GOOD business with an A++ Revdex.com rating would not treat their customers in the demeanor that these owners have treated usThis company does not deserve that kind of ratingThey left our new deck full of wood chipsAny GOOD business would have the integrity to sweep the mess they createdThe businesses website states the following: "Ryan's Tree Service of Theresa, NY offers complete, professional tree solutions at reasonable ratesOur fully insured business is committed to providing prompt service and quality workmanship to our valued commercial and residential customersAt Ryan's Tree Service, our tree contractors are experienced, knowledgeable, and prepared to exceed your expectations."
The owners of Ryan's Tree service were not Professional, did not provide prompt service, and did not exceed our expectationsIf this is the motto of their business, they are failing
Due to the contract being NULL AND VOIDI am requesting $to cover clecosts of our lawnI am requesting Ryan's Tree Service to issue a written statement acknowledging their unprofessionalism, and written apologyI will not except anything lessPERIOD
Regards,

I'm sorry Mrs*** is unhappy with her husband's decision on having their crepe Myrtle cut down below the window which was discussedMr*** wanted it cut down to below the window so they could see out itThere was no discussion on having them cut and shaped I'm also sorry Mr*** is unhappy with his decision on topping his birch tree which he originally wanted topped 15' off of a 30' tree which would have looked even worse than the 10' that was discussed and agreed upon over the phoneIf you cut more than 30% of a tree it would kill the tree and that also was talked about and that's why the foot was agreed-uponHe also wanted the Birch cut back a couple of feet away from the houseNo top and round and thinning was talked about and agreed-upon for the amount of $My crew did what was talked and agreed upon over the phoneWe have talked to the crew about the damage Mr*** says had happened to the driveway which they said one of the legs of the landing gear had put a in print in his driveway so we are willing to refund $for the patching of the said in printWhen it comes to The actual tree work that was performed we did exactly what was talked about and agreed upon