Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am no longer interested in any communication with this "Business" as I have, as I explained filed criminal charges for consumer fraud.
Regards,
[redacted] has heard back from us more than once, including the very day he wrote this note, about three hours previous to writing it. He clearly does not understand that our service department is closes in the month of Christmas, as it is every year, so we can focus on assembling bikes for gifts. While...
he seems interested in reading our web site,he apparently missed the large heading on the service page during December. He is hell bent on trying to bully his way around the annual department closure.Contrary to what he reports here, [redacted] told our staff that he waited almost six times longer to change the oil than we and the manual recommend during break in period. This fact is stated right from his own comments on the ticket when he dropped off the bike. Other previous correspondence from him implies abuse that would void a warranty, such as discussions about changing sprockets to increase speed etc.Nonetheless we DO have a six month warranty on engine PARTS, as clearly stated on our web site in the section [redacted] is encouraging all to read. If we do find any indication that the parts were defective in our carefully documented review the parts will be provided at no charge. However this cannot be determined until the service department is re-opened in January. No amount of harassing emails, phone calls, or threats will change this. We have made commitments to customers to have their Christmas presents ready and we will meet those commitments.
[redacted] is [redacted] bent on trying to create a stir because he is unhappy that our service department is not open in December. Nonetheless we need to continue to focus on making sure everyone has their Christmas presents as we do every year, and we will do that, Grinch be darned.
We disagree with several of Mr. [redacted] comments, but the question of having him pick up his bikes is not one of them. We have have invited him to do so on numerous (MANY) occasions, as indicated in the email he pasted. Mr. [redacted] contacts us, we discuss him getting them, then he disappears 6 or...
more months at a time, this has been going on forever as he states.The problem is we need to have an agreed pick up time because the bikes have to moved out of their storage location, which may require some time tomove the bikes in front of them.Regards,[redacted]
[redacted]As I am guessing your probably already know, Saturday is the one day that we do NOT allow service pickups.And apparently you do not know that you are not talking to anyone but me here, this is nothing more than an automated system forwarding messages back and forth between you and me.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I have tried to pickup but was refused. Please have them give you a confirm date for us to pickup our equipment. Any Saturday.Just let me know so I don't waste money again on renting a trailer from haul
Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. I am no longer interested in any communication with this "Business" as I have, as I explained filed criminal charges for consumer fraud.
Regards,
[redacted] has heard back from us more than once, including the very day he wrote this note, about three hours previous to writing it. He clearly does not understand that our service department is closes in the month of Christmas, as it is every year, so we can focus on assembling bikes for gifts. While...
he seems interested in reading our web site,he apparently missed the large heading on the service page during December. He is hell bent on trying to bully his way around the annual department closure.Contrary to what he reports here, [redacted] told our staff that he waited almost six times longer to change the oil than we and the manual recommend during break in period. This fact is stated right from his own comments on the ticket when he dropped off the bike. Other previous correspondence from him implies abuse that would void a warranty, such as discussions about changing sprockets to increase speed etc.Nonetheless we DO have a six month warranty on engine PARTS, as clearly stated on our web site in the section [redacted] is encouraging all to read. If we do find any indication that the parts were defective in our carefully documented review the parts will be provided at no charge. However this cannot be determined until the service department is re-opened in January. No amount of harassing emails, phone calls, or threats will change this. We have made commitments to customers to have their Christmas presents ready and we will meet those commitments.
[redacted] is [redacted] bent on trying to create a stir because he is unhappy that our service department is not open in December. Nonetheless we need to continue to focus on making sure everyone has their Christmas presents as we do every year, and we will do that, Grinch be darned.
We disagree with several of Mr. [redacted] comments, but the question of having him pick up his bikes is not one of them. We have have invited him to do so on numerous (MANY) occasions, as indicated in the email he pasted. Mr. [redacted] contacts us, we discuss him getting them, then he disappears 6 or...
more months at a time, this has been going on forever as he states.The problem is we need to have an agreed pick up time because the bikes have to moved out of their storage location, which may require some time tomove the bikes in front of them.Regards,[redacted]
[redacted]As I am guessing your probably already know, Saturday is the one day that we do NOT allow service pickups.And apparently you do not know that you are not talking to anyone but me here, this is nothing more than an automated system forwarding messages back and forth between you and me.Regards,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. [Provide details of why you are not satisfied with this resolution.]
I have tried to pickup but was refused. Please have them give you a confirm date for us to pickup our equipment. Any Saturday.Just let me know so I don't waste money again on renting a trailer from haul
Regards,[redacted]