Ryder Truck Rental One Way Inc

After thousands of customers have come here and met our staff this is the first complaint we have ever received involving anything high pressure or derogatory towards anyoneOur company policy clearly states that we do not do any work without reviewing the issues with the customer, providing an
estimate, and gaining customers approvalThe vehicle in question is a with close to 80,miles, when a vehicle is brought in and the hood is popped there is no fault to blame on anyone if the hood wont latch afterwards, parts fail on cars all over the world on a daily basisOur technician did notice the noise in question when turning the steering wheel pulling the vehicle in as they are trained to look and listen forThe air filter presented and sold to the customer was for $not $as customer statedAfter discussing the situation with the customer and the technician involved the matter was resolved to the resolution of both partiesHere at All Tune and Lube we believe in customer satisfaction, quality workmanship, and an honest days wages. Thank You, *** ***Manager - All Tune and Lube

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***