Ryerson

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have written proof of their lies, all different versions of why they booted us out feom the hotel, one version to their corporate office, another version for our insurance and the version here on the Revdex.com, we have PHOTOGRAPHIC, evidence and VIDEO of the lack of cleanliness in the rooms and in the food and the poolPICTURES!!! VIDEO!!! They can argue all they want but HARD COPY evidence pretty much trumps anything
Theiy operate their business not customer service oriented but just excuses to not comply or fulfill their servicesTheir staff is poorly trained, they are threatening, rude and the maids spwnd their whole shift smoking in the back of the hotel, is the only time they actually move to do anything
Regards,
*** And *** ***

I am [redacted] representing the Holiday Inn Express in [redacted].  I am responding to the complaint filed by Mr. and Mrs. [redacted] (#[redacted]).  We did all that we could to accommodate them at our facility from February 13, 2015 - February 19, 2015.  Every request they made, we did our...

best to meet with providing customer service and excellence as with every guest.  Our staff went above and beyond to meet their expectations, with clean rooms and hospitality. When we could no longer extend their stay because of inventory, they became irate.  They called the health department, our property passed with no issues on February 23, 2015 in all included departments.  They called our corporate complaint line, we responded with all applicable data.  I do believe this complaint was not valid.  If you require any of the documentation for your records, I will be more than happy to fax copies to you.Due to circumstances, their insurance company provided payment for their rooms ([redacted] - [redacted]).If you have ANY questions or concerns, feel free to contact me.[redacted]Acting General Manager

May 20, 2015 notice addressed to our Salt Lake City, UT address arrived on my desk (Minneapolis, MN)  May 26th, this is the first notice I have seen.Called Revdex.com of UTAH in the afternoon of May 26, 2015 and left a message to call me back on how to respond to the compliant online.  ...

The afternoon of May 27, 2015 I received callback from Revdex.com of Utah, was sent an email with instructions on how to respond online. Not aware of the two phone called made to Ryerson as noted in the complaint so cannot comment.Customer is correct, we did charge his card on 4/20/15 for $243.04 and then inadvertently charged the card again on 5/5/15 for $234.45.   Ryerson received a chargeback notice from Merchant Services that was dated 5/17/15 in which Merchant Services stated customer was disputing the charge of $234.45 and notated Fraudulent Transaction - Card Not Present.   The cardholders account has been credited as a result of the chargeback so DO NOT ISSUE CREDIT.

This is a horrible place; very hostile staff; food that will make you seek; the pool has green water and their linens stink; right after check in the bathroom and bathtub reek... I asked for another room, the front desk woman barked at me that my attitude wouldnt be tolerated and I could go across the street; the next day I had to take a shower with cold water, the pancake machine was empty throughout the morning; and my room was not done any of the days I stayed there... This place needs to be shut