Rykodisc

In response to complaint ID [redacted] - As requested by the complainant a letter dismissing the outstanding balance and confirmation that all collection calls have been stopped was emailed to [redacted] on at 12:29pm and confirmed receipt by [redacted] on @3:28pm

As a result of inadvertent error made in our billing department, the account ID [redacted] continued to be billed for services after their account was closedWe have since reached out to the complainant and explained the situation which we believe has been rectified to his satisfaction, including the stopping of monthly billingWe want to extend out apologies for the inconvenience and stress caused by the lack of communication on our part

As a result of inadvertent error made in our billing department, the account ID [redacted] continued to be billed for services after their account was closed. We have since reached out to the complainant and explained the situation which we believe has been rectified to his satisfaction, including the...

stopping of monthly billing. We want to extend out apologies for the inconvenience and stress caused by the lack of communication on our part.

In response to complaint ID [redacted] - As requested by the complainant a letter dismissing the outstanding balance and confirmation that all collection calls have been stopped was emailed to [redacted] on 12/**/16 at 12:29pm and confirmed receipt by [redacted] on 12/**/16 @3:28pm.