First, I would like to apologize for the anguish Mr*** suffered because of the tardiness of receiving his completed documentationDATCO has been in business since We strive to facilitate drug and alcohol testing and compliance in a timely manner and at a reasonable priceIn the case of
Mr***, we failedThe seven to ten business day window allotted came and wentSo, I will personally take responsibility for our failure even though a curious set of circumstances that came into play: two holidays, a doctor on vacation, the doctor’s assistant sick and not on the job, a replacement person who had no clue of how to scan a document with an acceptable outcome, and the slow United States mail at that time of the yearAll that I can say with certainty is that both the beginning and ending phase of the documentation process, the one that was in our control was rapid; it was the middle phase, the one outside of our control that was less then sterling
First, I would like to apologize for the anguish Mr*** suffered because of the tardiness of receiving his completed documentationDATCO has been in business since We strive to facilitate drug and alcohol testing and compliance in a timely manner and at a reasonable priceIn the case of
Mr***, we failedThe seven to ten business day window allotted came and wentSo, I will personally take responsibility for our failure even though a curious set of circumstances that came into play: two holidays, a doctor on vacation, the doctor’s assistant sick and not on the job, a replacement person who had no clue of how to scan a document with an acceptable outcome, and the slow United States mail at that time of the yearAll that I can say with certainty is that both the beginning and ending phase of the documentation process, the one that was in our control was rapid; it was the middle phase, the one outside of our control that was less then sterling