The customer told us (RYS Home Improvement) she would have all of the materials available required to start and finish the job, however, when we arrived she was missing a transition piece and we agreed to pick it up from Lumber LiquidatorsWhen we arrived to pick up the transitions they were short one stick, we told LL they were short and they said they would send the missing stick directly to the customer, however, they never sent it The customer never called me ( [redacted] ) but she called Lumber Liquidators As stated in our contract, we are not responsible for procurement of materials or deliveries but we did try to help When the customer is prepared to move forward we will schedule with her and complete the project
The customer told us (RYS Home Improvement) she would have all of the materials available required to start and finish the job, however, when we arrived she was missing a transition piece and we agreed to pick it up from Lumber LiquidatorsWhen we arrived to pick up the transitions they were short one stick, we told LL they were short and they said they would send the missing stick directly to the customer, however, they never sent it The customer never called me ( [redacted] ) but she called Lumber Liquidators As stated in our contract, we are not responsible for procurement of materials or deliveries but we did try to help When the customer is prepared to move forward we will schedule with her and complete the project