Ryse Construction

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below No one has called me regarding this matter Regards, [redacted]

The owner Robbie R [redacted] came to our home today to give us ideas and estimates for our AZ roomHe was short with us, rude to us and we had to ask him to leaveWe called another business and they told us that many have come to them with the same complaint about R***(rude, demanding and disrespectful.) We wonder how he stays in business with his nasty and unfriendly attitude and remarksHe has other good reviews but we now feel after talking with the other businessmen that they could be fake or done by his friendsHe has friends????

I spoke with the individual that took [redacted] call on September He indicated that she was very pleasant on the phone, said we had installed siding for her years ago, and wanted to know the expiration of the warranty He explained the warranty was for years and she said ok There was no further request until we received the Revdex.com complaint Installation was completed April 25, I have someone going to [redacted] tomorrow, Oct 2, on other storm damage appointmentsWe will make contact with [redacted] and see if he can stop by to take a look and discuss her concernsI will give further response at that time Thank you, [redacted] ***

The owner Robbie R*** came to our home today to give us ideas and estimates for our AZ roomHe was short with us, rude to us and we had to ask him to leaveWe called another business and they told us that many have come to them with the same complaint about R***(rude, demanding and disrespectful.) We wonder how he stays in business with his nasty and unfriendly attitude and remarksHe has other good reviews but we now feel after talking with the other businessmen that they could be fake or done by his friendsHe has friends????

I am deeply sorry to hear of *** and *** *** devastating medical situation I cannot begin to imagine what they are going through
*** *** became aware there was a p***lem on or about Monday, September 29th *** *** emailed *** on Sunday, September 28th
expressing his concerns with the job We are closed on Sunday, so his email was addressed and *** responded on September 29th and let *** *** know that *** would go to the job site for inspection and we would contact him after the inspection***'s email apologized for the situation and that issues would be taken care of* traveled to *** *** days later on Friday October 3, 2014, the same week *** *** notified us there was a p***lem, to view the work completed and address the items *** *** described in his September 28th email to ***An email was sent to *** *** at 9:AM on Oct 6th *** has been in contact with *** *** through email from September 28th through October 6th. We are currently trying to communicate with *** *** to try to resolve his concernsI am sorry to hear there is a p***lem with the work we performedAs owners of Ryse Construction, *** and I strive to satisfy our customers and look forward to working with *** ***I will update our response once we have successfully contacted *** ***
Thank you,
*** ***

Hello ***!
I went online and do not see how to reopen this complaint so I am sending this response to you As discussed, I have asked *** to reach out to *** *** again to try to get some open communication going I also sent *** *** an email response this morning with a brief explanation of the events and to let him know *** will be calling him I have asked him to please communicate with us in an attempt to work this problem outI also forwarded him the October 6th email that he indicates in his complaint that he did not receive As discussed, the last time *** called *** ***, he left a message *** *** did call back a few days later and let *** know that the day *** left the message was the same day his wife had passed awayHe and *** agreed that *** *** would call him back when things had settled down so they could discuss the problem and resolution
Attached is a copy of the email correspondence that includes the Oct 6th email
I will keep you updated, and if you could let me know how to reopen this complaint, I would appreciate it
*** ** ***
Ryse Construction/*** *** *** ***
*** * ***
*** *** ** ***
Office *** ***
Fax *** ***
Cell (*** ***

[redacted] inspected the issue of complaint, which was loose aluminum fascia.  Work was completed April 25, 2011 and was beyond the 2 year warranty.  As a note, the area was also hit by a major monsoon storm on 9/27/2014 with winds reaching up to 70 mph. [redacted] found that the fascia had some loose screws and tightened them as a courtesy.  It was explained to the homeowner that the homes in the neighborhood were built without wood fascia and the condition of the neighbor's eaves were shown to the homeowner as well as documented by pictures.  Attached are pictures of the aluminum fascia installed in 2011 and tightened by [redacted] on 10/4/2014.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one has called me regarding this matter.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one has called me regarding this matter.
Regards,
[redacted]

I am deeply sorry to hear of [redacted] and [redacted] devastating medical situation.  I cannot begin to imagine what they are going through.
[redacted] became aware there was a p[redacted]lem on or about Monday, September 29th.  [redacted] emailed [redacted] on Sunday, September 28th expressing his...

concerns with the job.  We are closed on Sunday, so his email was addressed and [redacted] responded on September 29th and let [redacted] know that [redacted] would go to the job site for inspection and we would contact him after the inspection. [redacted]'s email apologized for the situation and that issues would be taken care of. [redacted] traveled to [redacted] 4 days later on Friday October 3, 2014, the same week [redacted] notified us there was a p[redacted]lem, to view the work completed and address the items [redacted] described in his September 28th email to [redacted]. An email was sent to [redacted] at 9:41 AM on Oct 6th.  [redacted] has been in contact with [redacted] through email from September 28th through October 6th. We are currently trying to communicate with [redacted] to try to resolve his concerns. I am sorry to hear there is a p[redacted]lem with the work we performed. As owners of Ryse Construction, [redacted] and I strive to satisfy our customers and look forward to working with [redacted]. I will update our response once we have successfully contacted [redacted].  
Thank you,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They are lying to you about emailing me at 9:41 on Oct. 6. The correspondence emails I do have are bid for repairs Sept.3 ; completed SE They have not attempted to resolve this problem. They need to stay off my property. Do not trust this company.
Regards,
[redacted]

I spoke with the individual that took [redacted] call on 30 September 2014.  He indicated that she was very pleasant on the phone, said we had installed siding for her 3 years ago, and wanted to know the expiration of the warranty.  He explained the warranty was for 2 years and she said...

ok.  There was no further request until we received the Revdex.com complaint.  Installation was completed April 25, 2011.  I have someone going to [redacted] tomorrow, Oct 2, on other storm damage appointments. We will make contact with [redacted] and see if he can stop by to take a look and discuss her concerns. I will give further response at that time.
Thank you,
[redacted]

I spoke with the individual that took [redacted] call on 30 September 2014.  He indicated that she was very pleasant on the phone, said we had installed siding for her 3 years ago, and wanted to know the expiration of the warranty.  He explained the warranty was for 2 years and she said...

ok.  There was no further request until we received the Revdex.com complaint.  Installation was completed April 25, 2011.  I have someone going to [redacted] tomorrow, Oct 2, on other storm damage appointments. We will make contact with [redacted] and see if he can stop by to take a look and discuss her concerns. I will give further response at that time.

Thank you,

[redacted] inspected the issue of complaint, which was loose aluminum fascia.  Work was completed April 25, 2011 and was beyond the 2 year warranty.  As a note, the area was also hit by a major monsoon storm on 9/27/2014 with winds reaching up to 70 mph. [redacted] found that the fascia had some loose screws and tightened them as a courtesy.  It was explained to the homeowner that the homes in the neighborhood were built without wood fascia and the condition of the neighbor's eaves were shown to the homeowner as well as documented by pictures.  Attached are pictures of the aluminum fascia installed in 2011 and tightened by [redacted] on 10/4/2014.

I am deeply sorry to hear of [redacted] and [redacted] devastating medical situation.  I cannot begin to imagine what they are going through.

[redacted] became aware there was a p[redacted]lem on or about Monday, September 29th.  [redacted] emailed [redacted] on Sunday, September 28th...

expressing his concerns with the job.  We are closed on Sunday, so his email was addressed and [redacted] responded on September 29th and let [redacted] know that [redacted] would go to the job site for inspection and we would contact him after the inspection. [redacted]'s email apologized for the situation and that issues would be taken care of. [redacted] traveled to [redacted] 4 days later on Friday October 3, 2014, the same week [redacted] notified us there was a p[redacted]lem, to view the work completed and address the items [redacted] described in his September 28th email to [redacted]. An email was sent to [redacted] at 9:41 AM on Oct 6th.  [redacted] has been in contact with [redacted] through email from September 28th through October 6th. We are currently trying to communicate with [redacted] to try to resolve his concerns. I am sorry to hear there is a p[redacted]lem with the work we performed. As owners of Ryse Construction, [redacted] and I strive to satisfy our customers and look forward to working with [redacted]. I will update our response once we have successfully contacted [redacted].  

Thank you,

Hello [redacted]!

I went online and do not see how to reopen this complaint so I am sending this response to you.  As discussed, I have asked [redacted] to reach out to [redacted] again to try to get some open communication going.  I also sent [redacted] an email response this morning with a brief explanation of the events and to let him know [redacted] will be calling him.  I have asked him to please communicate with us in an attempt to work this problem out. I also forwarded him the October 6th email that he indicates in his complaint that he did not receive.  As discussed, the last time [redacted] called [redacted], he left a message.  [redacted] did call back a few days later and let [redacted] know that the day [redacted] left the message was the same day his wife had passed away. He and [redacted] agreed that [redacted] would call him back when things had settled down so they could discuss the problem and resolution.

Attached is a copy of the email correspondence that includes the Oct 6th email.

I will keep you updated, and if you could let me know how to reopen this complaint, I would appreciate it.

Ryse Construction/[redacted]

Office [redacted]

Fax [redacted]

Cell ([redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No one has called me regarding this matter.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

They are lying to you about emailing me at 9:41 on Oct. 6. The correspondence emails I do have are bid for repairs Sept.3 ; completed SE They have not attempted to resolve this problem. They need to stay off my property. Do not trust this company.

Regards,