[redacted] has received her item at this time Her order was place on the ***, process and shipped When tracking numbers are "created" in our warehouse, it can take a day or two to actually get to the Fedex location where it is scanned by Fedex [redacted] must have checked the tracking numbers during that time frame as she would have received an email from us regarding that We do not post our 800# on our website but the number is available on order confirmations and on our [redacted] page and we have ticketing system that is responded to within hours of submission As we have not heard from [redacted] , we assume that the order is fine Thanks, [redacted]
Good Afternoon, When [redacted] originally placed her order, we made sure it was processed and shipped out within a timely manorAt this time FedEx was having delays due to the holidays and it caused packages to not be delivered for up to days This we could not controlBy time her package received her address she was no home and USPS was unable to deliverAt that point is when the package went back to the post office [redacted] refused her package and advised USPS to send it backWe do not pay return postage on any items unless there is a rare mistake and it is our faultI have stressed this to [redacted] many times The package still have not been returned to us because we will not pay the postage**Our return policy clearly states that [redacted] Here is the reason why we are not issuing the customer a FULL refund If we ship an item and it comes damaged or defective, we would either offer to send a replacement (free of charge), issue a store credit, or in some cases issues a full refund In this case, [redacted] refused her packageOur return policy clearly states that we would issue the customer 100% store credit for "buyers remorse"On March [redacted] I added $worth of store credit onto her accountWe still didn't receive her packageThe only way a customer can complete their order is to agree to our return policy/terms and conditions, before checking out I hope this helps Thank you for your time
Hello, Our job is to process and ship out orders in a timely manorWe did thatAround Christmas time FedEx and UPS were having delivery issues and unfortunately it affected this deliveryThis was beyond our control There are news articles everywhere relating to this issueIf the item was "lost" during this time and the package was "not" delivered we would indeed investigate the issue and process a refund because the item was never receivedIn this case, it took longer than usual to deliver the package but it was deliveredI have also kept in contact with the customer almost daily regarding her delayed deliveryWe have done what we could do as a company to ensure we keep the consumer updated at all times and to make sure that we do compensate by issuing store creditAgain I will refer to our return policy which states 100% store credit for "buyers remorse" As much as we would love to complain to FedEx about their unexpected delay, they have received thousands of complaints from consumers all over the world about this same issueThis was not something that happened directly to us Please accept our apologizes for the trouble !
[redacted] has received her item at this time Her order was place on the ***, process and shipped When tracking numbers are "created" in our warehouse, it can take a day or two to actually get to the Fedex location where it is scanned by Fedex [redacted] must have checked the tracking numbers during that time frame as she would have received an email from us regarding that We do not post our 800# on our website but the number is available on order confirmations and on our [redacted] page and we have ticketing system that is responded to within hours of submission As we have not heard from [redacted] , we assume that the order is fine Thanks, [redacted]
Good Afternoon, When [redacted] originally placed her order, we made sure it was processed and shipped out within a timely manorAt this time FedEx was having delays due to the holidays and it caused packages to not be delivered for up to days This we could not controlBy time her package received her address she was no home and USPS was unable to deliverAt that point is when the package went back to the post office [redacted] refused her package and advised USPS to send it backWe do not pay return postage on any items unless there is a rare mistake and it is our faultI have stressed this to [redacted] many times The package still have not been returned to us because we will not pay the postage**Our return policy clearly states that [redacted] Here is the reason why we are not issuing the customer a FULL refund If we ship an item and it comes damaged or defective, we would either offer to send a replacement (free of charge), issue a store credit, or in some cases issues a full refund In this case, [redacted] refused her packageOur return policy clearly states that we would issue the customer 100% store credit for "buyers remorse"On March [redacted] I added $worth of store credit onto her accountWe still didn't receive her packageThe only way a customer can complete their order is to agree to our return policy/terms and conditions, before checking out I hope this helps Thank you for your time
Hello, Our job is to process and ship out orders in a timely manorWe did thatAround Christmas time FedEx and UPS were having delivery issues and unfortunately it affected this deliveryThis was beyond our control There are news articles everywhere relating to this issueIf the item was "lost" during this time and the package was "not" delivered we would indeed investigate the issue and process a refund because the item was never receivedIn this case, it took longer than usual to deliver the package but it was deliveredI have also kept in contact with the customer almost daily regarding her delayed deliveryWe have done what we could do as a company to ensure we keep the consumer updated at all times and to make sure that we do compensate by issuing store creditAgain I will refer to our return policy which states 100% store credit for "buyers remorse" As much as we would love to complain to FedEx about their unexpected delay, they have received thousands of complaints from consumers all over the world about this same issueThis was not something that happened directly to us Please accept our apologizes for the trouble !